Chapel Street, Aberdeen, AB10 1SQ, United Kingdom
#32 of 41 hotels in Aberdeen
Guests' ChoiceBased on 4368 hotel reviews
7.7Cleanliness
8.2
Comfort
8.1
Location
8.7
Facilities
7.9
Staff
8.5
Value for money
8.3
Free WiFi
7.8
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End of dialog contentReviewed: 5 May 2024
David
United KingdomI didn't appreciate being charged for the room again after I had already paid via Booking.com On checking in, I was told that I needed to swipe my bank card to cover any "incidentals" that may arise, however no money would be taken from my account. On checking my bank account this morning, I noticed that I had in fact had the full cost of my stay taken from my account, despite having paid in full 6 days earlier. I understand that the matter has been addressed and the money will be returned to my account in a few days. But this should never have happened and I am very disappointed.
Breakfast was very good. Ample choice & decent quality. Location was ideal for our needs
Stayed in May 2024
Reviewed: 5 May 2024
Ann
United KingdomBooked car parking space with 2 phone calls…none booked for me. Shortage of staff especially as numerous keycards including mine failed. Long queue at reception and frazzled tempers.
Clean, quiet and nice breakfast
Stayed in April 2024
Reviewed: 4 May 2024
Hollie
United KingdomRoom was very hot, even with the window open. Bed was quite hard.
Nice central location. Staff were really friendly. Good choice of breakfast items. Room was clean.
Stayed in May 2024
Reviewed: 4 May 2024
Andrew
United KingdomBooked twin rooms but got double with a sofa, staff say because I booked on Booking.com we basically got what was left. Emailed hotel direct to say it was for a group of 12 males so had to be twins.
Location
Stayed in May 2024
Reviewed: 2 May 2024
Dallas
United KingdomJust parking could bet better
The location was great and staff very helpful
Stayed in April 2024
Reviewed: 1 May 2024
Scott
United KingdomLack of parking options. The breakfast was a bit ho-hum. If you like a full English fry up it’s OK. Otherwise there’s a few basic pastries and some defrosted berries.
Location close to e erupting. Clean and functional rooms and friendly staff.
Stayed in April 2024
Reviewed: 30 April 2024
Rosanna
United KingdomThe only thing that I didn’t like was the food but there were enough options to suit everyone so it didn’t ruin my stay
The rooms were lovely and clean and the staff were very helpful
Stayed in April 2024
Reviewed: 29 April 2024
Sarah
United KingdomQUEUES AT BREAKFAST.
BREAKFAST WAS LIKE A CATTLE MARKET BUT STAY WAS VERY PLEASANT
Stayed in February 2024
Reviewed: 29 April 2024
Patrick
SwitzerlandGreat Location. Parking available.
Stayed in April 2024
Reviewed: 29 April 2024
Yun
United KingdomI wish the mattress on the sofa bed is more comfortable, maybe with a mattress topper. There could be more milk, tea provided to the room.
It provides a variety of Breakfast options. The location is very convenient and it is pet friendly. Overall experience is great.
Stayed in April 2024
Reviewed: 29 April 2024
Andrew
United KingdomIt was fine
A good - standard - Holiday Inn Express room
Stayed in April 2024
Reviewed: 29 April 2024
Kristian
NorwayAll good
Very good
Stayed in April 2024
Reviewed: 28 April 2024
Daniel
United KingdomNo regrets
Great staff.
Stayed in April 2024
Reviewed: 27 April 2024
Alan
United KingdomUnfortunately the room was at front of hotel and got the noise from the street at times.
The location is very good and it was very clean
Stayed in April 2024
Reviewed: 25 April 2024
Alys
United KingdomIt was noisy and the receptionist who checked us in was not particularly welcoming.
The breakfast was good and the room was clean. The staff in the morning were super friendly and helpful.
Stayed in April 2024
Reviewed: 25 April 2024
Shona
United KingdomThought the bar drinks were a bit expensive
Convenient for the towns shops and restaurants comfortable good breakfast
Stayed in April 2024
Reviewed: 23 April 2024
Karen
United KingdomBreakfast was excellent and the convenient location. Very clean
Stayed in March 2024
Reviewed: 23 April 2024
Wai-chun
United KingdomWifi connection is pretty poor in the room I was staying. Somehow this is not really acceptable.
Location and pricing OK for the stay. Room is pretty clean as well.
Stayed in April 2024
Reviewed: 23 April 2024
Angela
United KingdomQuiet area, people not running meetings on the table next to us, shouting and carrying on
Spot on, great choices
Stayed in April 2024
Reviewed: 22 April 2024
James
SpainFriendly helpful staff LP
Stayed in April 2024
Reviewed: 20 April 2024
Ryan
United KingdomThe only thing was the sofa bed, for a tall 14yr old and 16yr old it was totally inadequate. Too narrow and the mattress was so thin you could feel the frame through it.
Everything else was really good 👍🏼
Stayed in April 2024
Reviewed: 20 April 2024
John
United KingdomOnly query was when asked re parking was told NO parking but turned out there is limited Parking and there did seem to be spaces when we were there But this didn’t spoil our stay
Very convenient for the City Centre. Excellent Breakfast Great value for money
Stayed in April 2024
Reviewed: 18 April 2024
Laird
United KingdomThey weren’t serving wine by the glass!
A nice property. As expected for a HI Express, nice friendly staff and lovely breakfast. Rooms a good size and comfortable. Great irons in the room!
Stayed in April 2024
Reviewed: 18 April 2024
Pasty
United KingdomPerfect for a night stay over.
Stayed in April 2024
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