Just a little gripe only one coffee machine working and no black coffee working on it and the sausages weren’t nice, had much better on previous stays with you.

Good stay again, lovely friendly staff and great comfy bed.

Stayed in April 2024

Nothing

The location

Stayed in April 2024

Everything

Accessible Room perfect a bit expensive walking distance to O2 with wheelchair Great stay.

Stayed in April 2024

The breakfast wasn't great (quality and choice)

Great location for O2. Clean, comfortable and quiet room.

Stayed in April 2024

Request for change of sheets not done.

Location enabled travel by river bus. Breakfast included. Value for money for London.

Stayed in April 2024

Could hear the traffic outside

Near the 02. Staff lovely. Accommodation very clean

Stayed in April 2024

Beds not brilliant

Shower

Stayed in April 2024

Carpet looked dirty and when we arrived the cue to check in was down the stairs and put the door, took 40mins in the cue which we didn’t need after a long journey. Staff was very apologetic

Location and breakfast

Stayed in April 2024

The air con/ heater didn't work. The lifts seemed to take ages even without people stopping them The breakfast was rather chaotic

The size of the room and the location to the 02 arena. The bed was comfortable and the bathroom had supplies such as shampoo and body wash, and had enough towels . The room also had a hairdryer and iron.

Stayed in April 2024

Staff didn’t notify us of the breakfast timings nor the fact we had breakfast included which meant me missed it. Felt very rushed at reception as the queue was huge despite arriving at 4.30pm.

Very good location for the o2. Parking onsite for £25 which was reasonable then a short walk which was easy to navigate to the o2.

Stayed in April 2024

Good location and lovely staff.

Stayed in April 2024

Nothing

Location. 20 minute walk to O2 Good car park Staff very friendly Room good Average breakfast

Stayed in April 2024

Waiting at the reception to pay for items picked up from the reception cooler.

Location, cleanliness, food options, parking

Stayed in April 2024

Unfortunately I didn’t like the fact that the cleaning staff knocked the door and literally opened the door after 5 sec. It didn’t even give me time to get out of the toilet. And for me that is a really no, no. I could give all starts to this hotel but that made uncomfortable. Just to ask me if everything was ok . After 3 minutes I was back in the toilet and they nocked again , to ask me if I need my room to be clean. Again I politely said I didn’t need anything . But then I lost my interest to go back in the toilet . Unfortunately didn’t like that . Of course I will definitely recommend because apart of that everything else is excellent. The suggestion I make is , the staff should wait a bit longer before opening the door . Thank you all the best

Already know London and I pretty much like everything , there is no specific place that I like more , it’s all the same to me

Stayed in April 2024

Check in process was slow and we couldn’t check in until 3.40pm because the key card wouldn’t work 3 times

Stayed in April 2024

The sofa bed is just too small and uncomfortable for two kids. I really hope hotels start offering proper beds in family rooms at some stage! Oh and PLEASE stop replacing towels off the rails - we're totally happy to use them more than once! There's a sign saying they wont replace them unless you throw them on the floor but in the end they're still being replaced which is totally unnecessary.

Very clean and staff were absolutely outstanding! Everyone was so friendly and looked after us so well, they absolutely deserve an award! The pillows were very comfy and the main bed just perfect. We also loved the location as its only about 15mins walk to North Greenwich underground and the Jubilee Line. In general, Greenwich is a fantastic place to stay and this hotel is a very good base.

Stayed in April 2024

Breakfast wasn’t the best as food was cold and cutlery wasn’t replenished, but was eatable and fine for a one night stay.

Staff were very polite and made an effort to make the visitors feel welcome. Location was very good - close to studio 338 and the o2 arena. Beer on tap was good for a hotel.

Stayed in April 2024

The breakfast - only one out of 3 coffee machines working and even that one was temperamental. This led to people queuing.

The location was great, the staff was very friendly and helpful, the bed was comfortable

Stayed in March 2024

Not keen on chain hotels. No character

Close to O2. Breakfast

Stayed in March 2024

Issues on check in - queries about payment & booking had to wait to be dealt with

Location & Breakfast

Stayed in March 2024

Spacious clean rooms, comfortable beds, breakfast included and above all, an excellent location for a wonderful visit to the O2.

Stayed in March 2024

Bit on the pricey side

Staff were excellent. No requests were too silly and they responded quickly

Stayed in March 2024

The only negative I can mention, which is really nit picking but we were unable to get lunch from the bar area and was told no food until 530pm. Plus breakfast was a bit limited, no fried eggs or hash browns.

Hotel was lovely and clean.. The lady on reception was exceptionally attentive, friendly and helpful. We were very happy to find we had interconnecting rooms which was perfect for us. The rooms had everything we needed, lovely comfy bed and pillows. Perfect location for attending the O2, 15 minute easy walk. Thank you.

Stayed in March 2024

Bar - most of beer pubs were out of service - all Lager.

Good size bedroom, location and free breakfast.

Stayed in March 2024

There were no draft beers available in the bar.

The staff were very friendly and accommodating and the room was comfortable and quiet.

Stayed in March 2024