Bugsbys Way, Greenwich, London, SE10 0GD, United Kingdom
#515 of 1,011 hotels in London
Guests' ChoiceBased on 7022 hotel reviews
7.8Cleanliness
8.4
Comfort
8.4
Location
8.6
Facilities
7.8
Staff
8.8
Value for money
7.6
Free WiFi
8.2
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End of dialog contentReviewed: 4 May 2024
D
United KingdomVery clean and good parking
Stayed in April 2024
Reviewed: 3 May 2024
Debbie
United KingdomTherefore no coffee machines working properly, no bacon at breakfast! How can you have a traditional UK breakfast with no bacon? Also - a as a lone person, each time I left my table to get anything my table was cleared, including throwing away my drinks! - so breakfast was a complete shambles tbh!
The bed was amazing! So comfy and the room was overall excellent
Stayed in April 2024
Reviewed: 3 May 2024
Yvette
United KingdomBreakfast was pretty awful but thankfully we're not big eaters. There are only 2 coffee machines to serve everyone and one was out of order. No juice either. I can cope with most things but an early morning coffee isn't one of them. The queue was horrendous. There were almost zero plates and definitely zero cutlery. Food choices were ok but there was hardly any availability...the staff were very apologetic. Admittedly we were advised on check in 9/9.30 hrs is the busiest time so surely this shoukdbe taken in to account and not rationed...? Unfortunately this is not the first time we've experienced this at this hotel and also thankfully we aren't fussed about breakfast. But coffee...? That's another matter. .
We've stayed in this hotel many times when we go to O2. The staff are always pleasant and the beds are comfortable too. Ther rooms had very obviously been decorated since our stay last August (long overdue) which was pleasing. Not much negative to say apart from the shambles at breakfast
Stayed in April 2024
Reviewed: 3 May 2024
Helly
United KingdomTime breakfast, the queue can be big and the food was average. No bar menu at night.
Clean, friendly and great location to O2
Stayed in April 2024
Reviewed: 3 May 2024
Richard
United KingdomBreakfast wasn't good at all. Cold food, not a good selection and the premier inn breakfast far superior. Shame as it let the whole experience down. Was hoping for a good breakfast to keep me filled up for the day.
Location to the O2 was perfect, a short walk from the hotel.The hotel was everything I excepted except for the price, room was small but very well compact and bed was lovely and comfortable
Stayed in April 2024
Reviewed: 3 May 2024
Rebecca
United KingdomVery friendly helpful staff
Stayed in May 2024
Reviewed: 3 May 2024
Joanne
United KingdomRoom was a little cramped once the sofa bard was fully out!
Friendly staff. Relaxed atmosphere just generally made you feel at home
Stayed in May 2024
Reviewed: 2 May 2024
Susanne
United KingdomWater pressure in shower
15min to O2. Perfect
Stayed in May 2024
Reviewed: 2 May 2024
Ann
United KingdomBreakfast a bit challenging. Toaster seems to far away from everything else so no choice but to have part of breakfast getting cold. Food good though just organisation.
Rooms clean and comfy. Staff very good. Great location for 02.
Stayed in May 2024
Reviewed: 1 May 2024
Gemma
United KingdomMostly positive but there were a couple of areas in the room which could have been a bit cleaner, eg cobwebs around the AC unit, couple of hairs found in the bedding and towels, sink was a bit dirty
Great breakfast, good convenient location for access to the O2, comfortable beds and good facilities
Stayed in May 2024
Reviewed: 1 May 2024
Joanne
United KingdomThe air conditioning did not work, the carpet was stained. The bed mattress was sagging in the middle. Room 204
The location was great!
Stayed in May 2024
Reviewed: 1 May 2024
Angela
United Kingdoma choice of earl grey tea?
very comfortable bed and hotel very clean throughout the hotel.
Stayed in May 2024
Reviewed: 1 May 2024
Silvia
IrelandFar from town
Clean
Stayed in April 2024
Reviewed: 1 May 2024
Maria
United KingdomThe only thing I didn’t like was the gap in the window which let in cold air. That’s probably why we had an electric heater which worked really well.
Very convenient location near the O2 Arena, felt safe walking back to the hotel late at night.
Stayed in April 2024
Reviewed: 30 April 2024
Julie
United KingdomRoom very hot, ac wasent working. Big hole in window frame so could hear the boy racers all night keeping us from sleep.window was also screwed shut so unable to open window to let some fresh air in.
Welcome from staff. location good for 02.
Stayed in April 2024
Reviewed: 30 April 2024
Kirsty
United KingdomThe breakfast wasn't very good, no juice, no croissants, no bacon, no eggs. We were told to go for breakfast at 8.30 as this would be the best time, however, the food hadn't been topped up and took a very long time to come out.
The friendly staff on reception, the very comfortable rooms and the location.
Stayed in April 2024
Reviewed: 30 April 2024
Louise
United KingdomClean and comfortable
Stayed in April 2024
Reviewed: 29 April 2024
Kellie
United KingdomThe reception area on arrival was cluttered with used glasses and bottles on several tables
Perfect location for the O2 Very comfy bed
Stayed in April 2024
Reviewed: 29 April 2024
John
United KingdomNot enough staff
Stayed in April 2024
Reviewed: 29 April 2024
Carol
United KingdomThe Staff were very efficient ,friendly and nothing was too much trouble.
Stayed in April 2024
Reviewed: 29 April 2024
Kim
United KingdomDribbling shower
Location and comfort
Stayed in April 2024
Reviewed: 28 April 2024
Mcgowan
United KingdomBreakfast was basic.
Staff and facilities great
Stayed in April 2024
Reviewed: 28 April 2024
Caroline
United KingdomBreakfast has a very basic hot food selection.
Good distance from the O2. Comfortable room, friendly staff.
Stayed in April 2024
Reviewed: 28 April 2024
Hayley
United KingdomUnfortunately the shower cubicle was not cleaned properly, but the rest was fine!
Excellent friendly staff, comfy bed and amazing breakfast buffet. Will definitely use again Staff- well done for your excellent customer service
Stayed in April 2024
Reviewed: 28 April 2024
Afeez
NigeriaThey didn’t give me water in my room
Quiet environment and their staff were exceptional
Stayed in April 2024
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