We were there with 2 children and felt there could have been more on for them, they do have a kids den but it wasn’t great, quite dirty and messy. Could be improved. The lunch/evening food also let the hotel down, the menu didn’t have a great choice and you were eating in the bar area which you sometimes didn’t get a seat. The in house restaurant la cucina was a big let down, food was overpriced and not value for money, we were looking forward to going there for a nice meal but was very disappointed. Overall was a lovely stay however I would go out for a meal rather than eat in hotel if I was to stay again.

We loved the hotel, great place to relax and unwind in great surroundings Fantastic rooms and lovely breakfast.

Stayed in February 2024

Swimming pool slots all taken on first day having children with us. Better allocation given for stay, or cancellations slots emailed to book?

Friendly and helpful staff. Lovely clean hotel Excellent breakfast

Stayed in February 2024

Whole package first class

Stayed in February 2024

Meals were very expensive for what they were. Also, food took quite a while to come out.

Breakfast was great. Kid’s facilities also a bonus.

Stayed in February 2024

We didn’t have a bath in our room, just a shower. Breakfast was disappointing. Many of the items had run out and took a while to replenish. There were plenty of staff but they seemed more focused on clearing and setting up new tables than seeing to guests. Some of the food was cold. Orange juice was poor quality.

The staff were all great. Very helpful and polite. The room size was good. We loved the swimming pool and there was a very good play area for children.

Stayed in February 2024

Service slow at times

Classy and spacious

Stayed in January 2024

We feel La cucina needs improvement to match the standards of the rest of the hotel. As vegetarians/vegans it would be nice to have a few more options on all menus including breakfast, bars and restaurants. We both had a treatment at the spa which although was very good, I was not happy to find that a discretionary 10% is added on top of the already very expensive costs for treatments. Although the discretionary 10% is also added to bar service it is made very clear on the menus, it is not clear that the discretionary 10% is also added onto spa treatments. Due to it being half term you were required to book use of the swimming pool and although adult only sessions were available - it was disappointing that the times were 7am-8am and 8pm - 9pm. We felt there could have been another adult only hour maybe late morning or in the afternoon.

The room is possibly the nicest hotel room I have ever stayed in, the beds are comfy, the view was spectacular, the room amenities have everything you require and the bathroom was beautiful and spacious. The hotel itself has a great atmosphere and many places to sit, eat and relax to suit all needs. The pool and spa is very nice, clean and welcoming. All the staff at this hotel are incredibly polite, friendly, attentive and welcoming. The shuttle service into St Andrews is a great addition. I would 100% recommend this hotel and will be booking to come back.

Stayed in February 2024

In our family room we had two queen size beds that were a little small. It was also very hot in the rooms.

Great facilities for our children, games room and daily films in the cinema. Breakfasts were also great, lots of choice and very fresh.

Stayed in February 2024

Nothing

Location, lay out, cleanliness, variety of options, good atmosphere

Stayed in February 2024

Can't fault anything

The rooms are very spacious

Stayed in February 2024

Being charged £200 extra ( a deposit incase of damages / using the mini fridge etc ) without being previosly told , also told it would take 3-5 working days to get it back , then not responding to my emails about my complaint , then had to phone twice before speaking to the manager , who is “ looking into it” & apologised , not very impressed tbh .

Beautiful room , beautiful hotel , v nice spa facility ( make sure you book a slot tho ) great breakfast

Stayed in February 2024

Food and drink prices very high. No areas children free.

Excellent breakfast.Location. Staff

Stayed in February 2024

Staff were very helpful and well mannered. I felt they were well trained. They were ‘around’ but not ‘in your face’. The public areas in the Hotel were warm and welcoming. Recently, we’ve found hotels are cutting back on heating which makes the public areas not very attractive….so, it was a welcome relief that this was not the case at The Fairmont. We found the public areas very comfortable and inviting.

Our room was spacious and very clean. I was particularly impressed by the en-suite. It was large with an impressive bath and a walk-in rain shower. We were supplied with a copious amount of towels….soft and again large.

Stayed in February 2024

Nothing

Arrived ahead of check in time however room all ready and available. Friendliness of staff was genuine plus very happy to assist with any questions. Were lucky to get a room upgrade with sea view - room stunning plus underfloor heating in bathroom always a bonus !! Enjoyed afternoon drinks before dinner in one of the restaurants - food fresh, very warm and tasty. Relaxed atmosphere and a very welcoming feel. Cracking night's sleep in a very comfortable and large bed followed by really tasty breakfast in morning. Nothing was too much trouble, loved the venue, staff and food plus room perfect - so much so my good lady already looking at dates when we can book a return visit !! Thank you.

Stayed in February 2024

Celebrating my husbands birthday, staff made him feel so special, location stunning, such a lovely experience

Stayed in January 2024

Restaurants let the hotel down, next time going out to eat. Breakfast buffet really good.

Beautiful hotel, very spacious, spa facilities good.

Stayed in February 2024

Na

Beautiful location stunning hotel inside and out. Very cosy Reception area coal fire with lovely seating area in reception on arrival. Bars and restaurants excellent. Staff all very friendly and attentive. Spa area is beautiful swimming pool also great.

Stayed in February 2024

Not really a negative, just a note, we stayed mid-week in early February so the hotel was very quiet. Suited us fine but might not be the preference if somebody was looking for something more lively.

Beautiful hotel, staff very friendly and helpful. Enjoyed the leisure facilities and breakfast had a good selection. I’ve had afternoon tea previously which was lovely too!

Stayed in February 2024

Minimal menu in kittocks den at lunchtime. Limited sandwich menu

Facilities and attentive staff Breakfast was fab!

Stayed in February 2024

Lovely spacious hotel in tiptop condition

Stayed in February 2024

Children running riot in sports bar and pool area. We booked the golf sim and there were kids in the area that had crisp bags, toys and everything everywhere which was a shame. As for the pool you couldn’t really relax as kids were screaming and jumping around.

Clean, tidy, polite

Stayed in January 2024

Wine list very expensive

Beautiful location and surrounds. Staff all very friendly and helpful. Breakfast exceptional. Pool area very relaxing.

Stayed in February 2024

Nothing.

Location, Facilities, Staff, Rooms all excellent Let us check in early

Stayed in February 2024

Fantastic facilities, restaurants and breakfast was amazing. Rooms so comfortable

Stayed in November 2023

I liked everything

Excellent

Stayed in February 2024