Sandyhill Rd, Banff, AB45 1BE, United Kingdom
#6 of 17 hotels in Banff
Guests' ChoiceBased on 332 hotel reviews
9.0Cleanliness
9.5
Comfort
9.4
Location
9.3
Facilities
9.1
Staff
9.7
Value for money
9.1
Free WiFi
8.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 12 May 2024
Susan
United StatesAngled bed, toilet paper hanger hard to reach
The staff was very friendly and helpful. Food very good.
Stayed in May 2024
Reviewed: 7 May 2024
Clair
United KingdomN/A
Beautiful surroundings, great room with fab views. Friendly staff. Fantastic breakfast. Would definitely stay again!
Stayed in May 2024
Reviewed: 29 April 2024
Lynne
United KingdomThe room was a little warm during the night even with radiators turned off apart from that everything perfect.
The room had everything you needed and more. The breakfast was absolutely delicious it was locally produced produce and the flavour and quality second to none. One of us had full breakfast and the other the smoked salmon with scrambled egg. They were both served piping hot with fresh orange and the freshly brewed coffee went down a treat.
Stayed in April 2024
Reviewed: 26 April 2024
Sydmini
United KingdomEverything was super. Nothing to dislike.
This Hotel has 5 star service in a 4 star environment Colin the breakfast man is brilliant and amusing. The rest of the staff know exactly what they are doing too. The Room was excellent and the shower was exceptional. Book now it is fabulous. M
Stayed in April 2024
Reviewed: 22 April 2024
Stella
United KingdomSatisfied with everything.
Good choice. Compliments to the chef. Excellently prepared.
Stayed in April 2024
Reviewed: 16 April 2024
Jennifer
United KingdomThe only things that I would have liked were more surfaces in the bathroom and a bit more space in the room, but these are very minor drawbacks.
Food was very nice, staff were very welcoming and friendly. The hotel has been upgraded recently in terms of decor, which was pleasant and fresh. The surrounding woodlands and park were very beautiful. I would recommend the hotel to friends and family.
Stayed in April 2024
Reviewed: 5 April 2024
Katherine
United StatesBreakfast was delicious!! The Lodge was perfect, supper was great! Everyone so friendly , the rooms clean , location great!
Stayed in April 2024
Reviewed: 28 March 2024
Jackie
United KingdomThe phones ringing at 7.20 . Twice
Loved the wood burner area .
Stayed in March 2024
Reviewed: 13 March 2024
Samuel
United KingdomPrices on menu in room,different from actual restaurant prices Restaurant prices slightly more expensive
Staff excellent Food first class
Stayed in March 2024
Reviewed: 7 March 2024
Lynn
United KingdomCan’t complain about anything.
Breakfast was good,vaulue for money, very friendly gentleman that served breakfast.
Stayed in March 2024
Reviewed: 2 January 2024
Tracy
United KingdomBigger tv in room , for the size of room.
Breakfast was good had all that was needed.
Stayed in December 2023
Reviewed: 27 December 2023
Kevin
United KingdomOn departure day breakfast we were pointed at the cold buffet but not shown to a table. We opted to sit at the same table as the previous day only to be told we had to move to another table very adjacent to the only other couple in the room as our table had been set for dinner. It would have easy for the waitress to swap a glass with a cup and leave us there but she insisted we move despite us having started our cereals. A shame because all the other staff were super helpful.
A friendly hotel with pleasant young owners and helpful staff. The hotel was busy with Christmas parties but that all added to the atmosphere. Food was well cooked and very wholesome. It was clear that a program of refurbishment was underway with the newly decorated all tastefully done.
Stayed in December 2023
Reviewed: 15 December 2023
Andy
AustraliaNothing to dislike
Breakfast, excellent. Dinner, superb. Open fire, perfect after a winter's walk along with a drink from the bar.
Stayed in November 2023
Reviewed: 12 December 2023
William
United KingdomThe Wi-Fi was none existent in the bedroom so a bit disappointed with that but it was the only thing that was bad
The breakfast were very good
Stayed in December 2023
Reviewed: 11 December 2023
Vicki
United KingdomWe were here for a party night on the 9th of December. The hotel staff were fabulous. Couldn’t do enough for you. Our room was lovely! The meal.. amazing! The band.. wow!!! And breakfast in the morning the icing on the cake. Such a beautiful hotel to stay in. Will definitely stay again!! Thankyou all for making our stay a great one 🥰x
Stayed in December 2023
Reviewed: 8 December 2023
Harvey
United StatesIt was all great!
This place was fab! The people were very helpful and kind. The place was decorated and had a festive feel. Our dinner was excellent as was the breakfast. Wish we could have stayed longer.
Stayed in November 2023
Reviewed: 23 November 2023
Lyall
United KingdomHad breakfast and dinner here both days. Great choices for both. Breakfast was cooked to order. Although very busy in the evenings the staff made sure everyone was looked after. Large room and nice bathroom. Reasonable walking distance to the town centre.
Stayed in October 2023
Reviewed: 17 November 2023
Victoria
United KingdomThe only think I didn’t like was leaving!
Everything was great, the setting, cleanliness, staff, food, atmosphere, beds - couldn’t fault anything!
Stayed in November 2023
Reviewed: 15 November 2023
Gillian
United KingdomLovely place
Stayed in November 2023
Reviewed: 13 November 2023
Kath
United KingdomClear, friendly food lovely.
Stayed in November 2023
Reviewed: 11 November 2023
Russell
United KingdomComfortable and friendly. Good food.
Stayed in October 2023
Reviewed: 7 November 2023
Lesley
United KingdomNil
Excellent
Stayed in October 2023
Reviewed: 2 November 2023
Charissa
United KingdomBreakfast was good. I had smoked haddock.
Stayed in October 2023
Reviewed: 31 October 2023
David
United KingdomCould hear guest snoring in adjacent room 4 - 5
N/A did not have breakfast
Stayed in October 2023
Wissenkerke, Netherlands
Nea Moudania, Greece
Cairns, Australia
Falfield, UK
Ehrenhausen, Austria
Pune, India
Lastingham, UK
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content