Esplanade Road, Newquay, TR7 1PT, United Kingdom
#6 of 44 hotels in Newquay
Guests' ChoiceBased on 3177 hotel reviews
8.9Cleanliness
9.3
Comfort
9.3
Location
9.6
Facilities
9.2
Staff
9.4
Value for money
8.5
Free WiFi
8.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 16 May 2024
Martin
United KingdomFriendly staff, good breakfast, generous pool
Stayed in May 2024
Reviewed: 16 May 2024
Christine
United KingdomReduce the cost of the breakfast
Location very good
Stayed in May 2024
Reviewed: 16 May 2024
Andrew
United KingdomCharge for parking
View
Stayed in May 2024
Reviewed: 15 May 2024
Simon
United KingdomThat I had to leave
Everything is exceptional
Stayed in May 2024
Reviewed: 14 May 2024
Sonny
United KingdomBeing a bit too critical, but TV too small for size of room.
Stayed in May 2024
Reviewed: 13 May 2024
Evans
United KingdomN/A
Great location
Stayed in May 2024
Reviewed: 13 May 2024
Leah
United KingdomLovely staff, lovely brekky, excellent dinner, beautiful sunrise/sunset location
Stayed in May 2024
Reviewed: 12 May 2024
Val
United KingdomPrices
The ambience and the setting
Stayed in April 2024
Reviewed: 11 May 2024
Natalie
AustraliaNo aircon but a fan was supplied . Summer could be a problem
The pool , sauna and spa were fabulous! Staff were friendly and bed was extremely comfortable. Breakfast was 10/10
Stayed in May 2024
Reviewed: 11 May 2024
David
United KingdomLocation was stunning,breakfast was amazing,staff were all friendly and helpful, will definitely be returning.
Stayed in May 2024
Reviewed: 11 May 2024
Isabelle
United StatesOverall, the pictures online gave a very different impression than the reality. The property itself is aged (though bathrooms were renovated and felt fresh) and we had serious issues controlling the temperature at night (room felt like a sauna). The hotel is adjacent to a road with many camper vans and it's not as luxurious as we had perceived it to be via pictures. Though the wrong bed set up was provided upon our arrival, the staff came in a few hours later and were able to separate the beds accordingly.
The breakfast was definitely the highlight of the whole stay. Had a nice view of the beach and the staff did a great job of asking about allergies (there are plenty of gluten free substitutes available).
Stayed in April 2024
Reviewed: 11 May 2024
Maria
United KingdomGreat to be able to use the spa facilities whenever throughout our stay. Amazing view across Fistral beach from our room. All staff very friendly.
Stayed in May 2024
Reviewed: 10 May 2024
Olawunmi
United KingdomNothing
Everything was perfect
Stayed in May 2024
Reviewed: 9 May 2024
Ben
United KingdomExcellent breakfast, continental plus a cooked option
Stayed in May 2024
Reviewed: 9 May 2024
Rachel
United KingdomWhat a fabulous hotel and spa! I stayed here with my mum for her birthday 🎂 I cannot fault this place, it wad absolutely perfect. The food was sooooo nice including dinner, lunch and breakfast. All facilities including pool,sauna steam room, jacuzzi and gym were stunning. The location was beautiful. The atmosphere was so chilled and welcoming. All staff were friendly, professional, accommodating and went above and beyond to do what they could for us. Special thanks to Nick, sarah, and Neil who were all fab. Thanks, see you again on our return in September!
Stayed in May 2024
Reviewed: 6 May 2024
Marie
United KingdomSpa
Staff very friendly lovely rooms. My only complaint is the rooms are so warm it unbearable to sleep. I was expecting a nice relax in the ‘spa’ but apart from a pool there were no beds or anything to relax so this was disappointing
Stayed in May 2024
Reviewed: 4 May 2024
Neil
United KingdomCould pool and changing room. Lack of vegetarian options
Location and reflection of star rating
Stayed in May 2024
Reviewed: 4 May 2024
Garry
IrelandIt was a little out of town but not really an issue.
Very good.
Stayed in April 2024
Reviewed: 4 May 2024
Darren
United KingdomN/A
Everything was really enjoyable. It was clean and Freindly
Stayed in May 2024
Reviewed: 1 May 2024
Angela
United KingdomNothing to dislike
Staff friendly and welcoming. Always love coming back
Stayed in May 2024
Reviewed: 1 May 2024
Cuilchick
United KingdomThe kettle was dodgy. One of the windows didn't open (was so warm in the room) and they didnt fix it after asking (asked first day, not fixed when we left). Some dining room staff just would not collect dirty dishes from the table. Tiny tables at breakfast overcrowded with dishes. Asked for softer pillows but didn't get any.
Liked the view of the beach. Loked the colours in the room. Bed was comfortable (pillows like bricks).
Stayed in April 2024
Reviewed: 26 April 2024
Jack
United KingdomNothing
The room was lovely and a beautiful location
Stayed in April 2024
Reviewed: 25 April 2024
Heather
United KingdomCar parking wasn’t explained properly - wasn’t aware the £15 car parking payment only applied to the spaces with bollards until reading on another review, this could be explained better on the page
Great location, friendly staff
Stayed in April 2024
Reviewed: 25 April 2024
Penny
United KingdomGorgeous room with balcony and a sea view, definitely worth the extra for the view!
Stayed in March 2024
Korswandt, Germany
Lake Geneva, USA
Chichén-Itzá, Mexico
Morelia, Mexico
Kalopanayiotis, Cyprus
Cabo San Lucas, Mexico
Chedworth, UK
Sultanhanı, Turkey
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content