Hanger Lane, London, W5 1DP, United Kingdom
#41 of 1,014 hotels in London
Guests' ChoiceBased on 3634 hotel reviews
9.1Cleanliness
9.5
Comfort
9.4
Location
8.4
Facilities
9.3
Staff
9.4
Value for money
9.0
Free WiFi
8.7
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End of dialog contentReviewed: 13 May 2024
Claire
United Kingdomeasy to find and park. reception staff very helpful. the rooms were exceptionally clean and quality coffee with chocolates, tea bags and nice touch to have proper milk in the fridge rather than fiddly little cartons and complementary water. we went to Wembley the next day and they kindly let us leave our car for the full day.
Stayed in May 2024
Reviewed: 13 May 2024
Melanie
United KingdomFriendly staff, good breakfast, Parking.
Stayed in May 2024
Reviewed: 11 May 2024
Wendy
United KingdomNothing to dislike
Position and facilities
Stayed in May 2024
Reviewed: 11 May 2024
Gary
United KingdomThe lift was out of order in the morning and as my wife can't climb stairs I had to go to breakfast without her. The staff did take breakfast up to her room though.
We had a large room. Good walk in shower, comfortable bed and air con that worked made it an enjoyable stay.
Stayed in May 2024
Reviewed: 11 May 2024
Rachel
United KingdomThe lighting was a bit low, which made zoom calls a little odd.
The restaurant attached was great (I had a starter the night I arrived and breakfast the following morning). The hotel room was a great size and had a mini-fridge! The staff were excellent and very helpful
Stayed in May 2024
Reviewed: 10 May 2024
Cjhorsey
United KingdomCould have benefited from some Hot Chocolate sachets....and why do people have to honk their horns to get out the car park - there needs to be a sign which let's people know they will be fined for doing so and to contact reception/porter quietly if they have been locked in!!
Convenient parking, great breakfast, comfy bed...
Stayed in May 2024
Reviewed: 9 May 2024
Darryl
United KingdomCheck in with Marvina was fantastic she’s great front of house, lovely clean rooms and very generous, the breakfast and all staff were 10/10 for me, looking forward to my next stay
Stayed in May 2024
Reviewed: 7 May 2024
Mmrb
RomaniaThe only thing that I can think of is the distance but we already knew that and for that price, overall I think there was an excellent quality for the money. The first day we arrived at night and lost our way several times so I think it might be helpful for other guests: Pay attention to the subway (we made the mistake of taking "subway" for "underground" or "the tube" and that raised a lot of confusion). From the tube (Hanger Lane station) after you check the card is the first exit to the left, up the stairs and again after the stairs first to the left. Walk straight ahead after that. There are also signs indicating the hotel that might help you.
The breakfast was excellent, a lot of choices, fresh fruits, local products. Also, the coffee was very good. The room was very clean, they cleaned up and changed the towels every day. Also there was water and tea and some sweets available that we enjoyed. The staff is very helpful, the interaction with them was easy and effective. The fact that the restaurant is there was very comfortable because at dinner we were always tired of all the visiting, the fact that it was there helped us a lot. The food is good and fresh.
Stayed in May 2024
Reviewed: 7 May 2024
Brian
United KingdomLocation was good and breakfast staff were very good so was the breakfast The room was also very comfortable
Stayed in May 2024
Reviewed: 6 May 2024
Mark
United KingdomLovely room,excellent breakfast
Stayed in May 2024
Reviewed: 5 May 2024
Victoria
United KingdomFab as always!!! Staff always welcoming and breakfast is always fantastic and hot!! Great location, it’s now our go to property to stay when in London
Stayed in April 2024
Reviewed: 4 May 2024
Polyxeni
CyprusEverything was excellent.I would stay again at this hotel next time i’m visiting London.The staff was very helpful and kind.The room was very clean,modern and beautifully decorated.In breakfast besides the buffet choices,you have the opportunity to order also from a menu without any extra fees. Thank you so much! It was great:D
Stayed in April 2024
Reviewed: 2 May 2024
Laila
LatviaWe got upgraded room
Stayed in April 2024
Reviewed: 1 May 2024
Damian
United KingdomA very clean, comfortable room. Staff are friendly and helpful. A great location and excellent breakfast!
Stayed in May 2024
Reviewed: 30 April 2024
Francisco
PeruBreakfasts on weekends get delayed 1 hour. They go from 7:30 onwards, if you have an activity and have to leave by 7am you won't be able to have something, its a small inconvenience. Weekdays service runs smoothly from 6:30am.
The good attitude of the staff, the room, the bathroom, the breakfast, the pub, the parking lot, the decoration, the nearby metro station, everything honestly
Stayed in April 2024
Reviewed: 30 April 2024
Elisha
United KingdomThat it wasnt central... but 5mins from the tub and a bus stop right outside the hotel.
The staff was so friendly and accommodating. There was nothing to much to ask for, the manger Dee if remember correctly was so help full with info on what to do in and around the area and also best ways to travel. She definitely needs recognition. The quality in teas, coffee, water, shower gel, shampoo even bear that was provided in the room was beautiful. It was like staying at a high brand hotel like the hilton or radisson.
Stayed in April 2024
Reviewed: 28 April 2024
Karen
United KingdomLittle noisy at night but can't be helped as it's right near main road
Friendly staff Good breakfast Little extras in room as standard even in vfm rooms
Stayed in April 2024
Reviewed: 26 April 2024
Andrew
United KingdomNothing
Very nice rooms and bar area
Stayed in April 2024
Reviewed: 25 April 2024
Mary
United KingdomNothing I didn't like
Room was well thought out and cosy 😊 breakfast was gorgeous 😍
Stayed in April 2024
Reviewed: 24 April 2024
Charmayne
United KingdomNothing. All amazing
Friendly helpful staff. Amazing cooked breakfast and selection of teas fruit cereals ect. Nice getting a discount at pub for food and drinks. I loved the little lights in toilet so I did not bump into things. Lots of thought went into rooms.
Stayed in February 2024
Reviewed: 23 April 2024
Diane
United KingdomN/A
Very helpful and friendly staff. Liked the room, bed size fantastic! Location great for Wembley. Restaurant really good too, good great and good portions. Very accommodating staff.
Stayed in April 2024
Reviewed: 23 April 2024
Nick
United KingdomLocation Hotel Food and Staff
Stayed in April 2024
Reviewed: 23 April 2024
Olivera
United KingdomVery loud quiz night the evening before. Quiz master was unbelievably raucous for no good reason. Otherwise nice atmosphere.
Fantastic breakfast all cooked to order. Great selection of hot and cold food. Made to feel welcome. Bar staff all very friendly.
Stayed in January 2024
Reviewed: 22 April 2024
Mark
United KingdomAll good with the accommodation
Stayed in April 2024
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