42 Chepstow Road, Newport, NP19 8EB, United Kingdom
#11 of 14 hotels in Newport
Guests' ChoiceBased on 1097 hotel reviews
7.1Cleanliness
7.8
Comfort
7.6
Location
7.5
Facilities
7.2
Staff
7.7
Value for money
7.8
Free WiFi
7.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 22 July 2023
Caitriona
IrelandHallways could do with being painted and modernisation. Needs better outside signage as we drove past twice looking for the hotel.
free parking, nice clean and modern room. Nice breakfast freshly cooked. Nice staff. Quiet and safe. Very close to ICCW venue. Ideal for a one night stopover.
Stayed in July 2023
Reviewed: 20 July 2023
Christine
United KingdomBedroom looked recently decorated,bedding was white and spotless,and the bathroom was clean. No proper bacon served for breakfast,other than that the breakfast was well cooked and fine.
Stayed in July 2023
Reviewed: 15 July 2023
X
United Kingdomit met my needs perfectly..nothing to change for me.
Would definitely stay again. It was very reasonably priced so I wasn't expecting 5 star but it was very clean, bed was comfortable, staff were friendly: Location perfect for me. I was even able to park my car right outside the front door. I didn't want a cooked breakfast and was happy with the continental.
Stayed in June 2023
Reviewed: 14 July 2023
Jennifer
United KingdomThere was nobody there to check us in even though it was 3.15pm & it was raining hard.. The sign on the door said reception was open at 3pm. The door was locked. We rang the phone number & a lady came to let us in. There was no apology or even a smile.
Good location,everything was clean. Very good breakfast.
Stayed in July 2023
Reviewed: 13 July 2023
Brendan
United KingdomMy room, which was a single, didn’t look anything like the photos on booking.com. There was only one coat hanger in the room, and no coffee sachets - both of these were remedied by the receptionist. The plug in the bathroom basin would not seal - this could not be readily fixed without a plumber.
Clean, modern facilities. Breakfast was very good.
Stayed in July 2023
Reviewed: 3 July 2023
Sue
United Kingdom...
...
Stayed in June 2023
Reviewed: 3 July 2023
Maria
United KingdomRoom was small.
Room was clean, comfortable bed and great location.
Stayed in July 2023
Reviewed: 26 June 2023
Ro66y
United KingdomI had a room on the front, due to the warm weather needed the windows open, the traffic noise was quite high throughout the night. My son's room (no 1) had a leaking gutter dripping onto a car parked outside his window.
A well presented hotel, recently decorated, appeared clean and tidy. Plenty of parking available. Nice cooked breakfast. Pleasant staff.
Stayed in June 2023
Reviewed: 24 June 2023
Simon
United KingdomParking is limited but owners very helpful in making space
Convenient for area
Stayed in May 2023
Reviewed: 23 June 2023
Kosta
New ZealandVery average room that needs updating.
Did a good cooked breakfast in the morning.
Stayed in June 2023
Reviewed: 20 June 2023
Alan
United KingdomI had to leave before reception opened and there were no dacilities for leaving the key or checking out. Eventually Ii left the key and ekectric card in my room
Very comfortable bed and a very clean room. The bathroom was exceptionally clean and good shower facilities
Stayed in June 2023
Reviewed: 19 June 2023
Hayley
United Kingdomroom was small, couldn’t open the bathroom door fully as bed was in the way and the tv was too small
it was very clean and had free parking
Stayed in June 2023
Reviewed: 18 June 2023
Kerry
United Kingdomit was fine
booking.com
Stayed in June 2023
Reviewed: 12 June 2023
Elaine
United KingdomThe property is dated and in need of a refresh but beds very comfortable & room basic for 1 night. Breakfast was edible didn’t like the turkey rahers
Stayed in June 2023
Reviewed: 6 June 2023
Houghton
New ZealandThe only slight complaint is that I was in room one, which has a lot of lighting outside. The blinds were not really adequate to keep the light out. Thicker curtains would be better. But... I slept ok.
Immaculately clean - and cleaned. Interaction with staff very efficient.
Stayed in June 2023
Reviewed: 3 June 2023
Paul
United KingdomThe rooms were very dated, and not quite as the pictures showed, some of the rooms were very compact as well. The location was quite noisy at night, up and down the main road. The breakfast area isn't the best layout and isn't the most welcoming.
Booking in was quite easy, and the bathrooms were nice. The staff were very polite. The rooms are clean. The breakfast is reasonably priced for what is on offer.
Stayed in June 2023
Reviewed: 1 June 2023
Lucy
United KingdomThe surrounding area of the building was a little unclean with dust and generally untidy, however the room was very clean.
The property was very simple and what you paid is what you got. The room was very clean and spacious, with a private shower and toilet. Lots of wardrobe space, mirrors and plug sockets. The location was great, only a walk away from the beautiful friars way which has lovely restaurants, bars and shopping. We didn’t eat breakfast as we were late waking but breakfast was included in the price.
Stayed in May 2023
Reviewed: 31 May 2023
Krystie
United Kingdomrooms were a little squished but fitted everything you need to stay. blinds were broken but didn’t affect the use of a room overnight.
very clean and simple. comfy beds and nice breakfast too.
Stayed in May 2023
Reviewed: 28 May 2023
Gocha67
PolandCompletely different in the picture and in fact, I wrote that I was asking for a quiet room on a low floor, and I got it at the very top and from a busy street. You can hear cars driving by, you can't sleep. Water on shower only hot.
Stayed in May 2023
Reviewed: 22 May 2023
Chrismarquez
ItalyThe sink was licking, I talked to a lady from the staff, she said she would bring someone but never came back.
The location was perfect, near the town center
Stayed in May 2023
Reviewed: 21 May 2023
Pamela
United KingdomMilk didn't taste good
Convenient for venue only 3 mins walk
Stayed in May 2023
Reviewed: 11 May 2023
Brian
United KingdomThe breakfast omelets, free parking.
Stayed in April 2023
Reviewed: 7 May 2023
Kevin
United KingdomBeing locked out of building on arrival
Breakfast v basic, little choice for non meat eaters
Stayed in May 2023
Reviewed: 24 April 2023
Victoria
United KingdomParking was tight. The trains going past took some getting used to. While the bed linen was of good quality I don't like to see holes in bed sheets. I personally found the pillows a little hard
The size of the room was excellent. The bathroom was lovely. Breakfast was nice and staff friendly.
Stayed in April 2023
Reviewed: 20 April 2023
Tony
United Kingdomonly stayed for the one night and no issues :-)
A single room, clean and tidy, breakfast not large but enough to start the day, location is good for the town Centre and plenty of parking.
Stayed in April 2023
Selva di Val Gardena, Italy
Parāsi, India
Pitlochry, UK
Port Vila, Vanuatu
Numana, Italy
Yainville, France
Ko Lipe, Thailand
Hangzhou, China
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content