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Reviews of Gateway Hotel

42 Chepstow Road, Newport, NP19 8EB, United Kingdom

#11 of 14 hotels in Newport

Guests' Choice

Review score

Based on 1097 hotel reviews

7.1

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    7.6

  • Location

    7.5

  • Facilities

    7.2

  • Staff

    7.7

  • Value for money

    7.8

  • Free WiFi

    7.8

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Showing 76 – 100

  • Reviewed: 22 July 2023

    7.0
    Nice accommodation for a short stay, good location and free parking.
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Hallways could do with being painted and modernisation. Needs better outside signage as we drove past twice looking for the hotel.

    free parking, nice clean and modern room. Nice breakfast freshly cooked. Nice staff. Quiet and safe. Very close to ICCW venue. Ideal for a one night stopover.

    Stayed in July 2023

  • Reviewed: 20 July 2023

    7.0
    Good value for money
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Bedroom looked recently decorated,bedding was white and spotless,and the bathroom was clean. No proper bacon served for breakfast,other than that the breakfast was well cooked and fine.

    Stayed in July 2023

  • Reviewed: 15 July 2023

    7.0
    Cheap, clean, comfortable stay in good location.
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    it met my needs perfectly..nothing to change for me.

    Would definitely stay again. It was very reasonably priced so I wasn't expecting 5 star but it was very clean, bed was comfortable, staff were friendly: Location perfect for me. I was even able to park my car right outside the front door. I didn't want a cooked breakfast and was happy with the continental.

    Stayed in June 2023

  • Reviewed: 14 July 2023

    7.0
    Basic but OK
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    There was nobody there to check us in even though it was 3.15pm & it was raining hard.. The sign on the door said reception was open at 3pm. The door was locked. We rang the phone number & a lady came to let us in. There was no apology or even a smile.

    Good location,everything was clean. Very good breakfast.

    Stayed in July 2023

  • Reviewed: 13 July 2023

    6.0
    Ok for one night
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    My room, which was a single, didn’t look anything like the photos on booking.com. There was only one coat hanger in the room, and no coffee sachets - both of these were remedied by the receptionist. The plug in the bathroom basin would not seal - this could not be readily fixed without a plumber.

    Clean, modern facilities. Breakfast was very good.

    Stayed in July 2023

  • Reviewed: 3 July 2023

    8.0
    ...
    • Leisure trip
    • Solo traveller
    • Twin Room
    • Stayed 1 night

    ...

    ...

    Stayed in June 2023

  • Reviewed: 3 July 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Room was small.

    Room was clean, comfortable bed and great location.

    Stayed in July 2023

  • Reviewed: 26 June 2023

    6.0
    Good for 1 night stop-over
    • Leisure trip
    • Family with young children
    • Single Room
    • Stayed 1 night

    I had a room on the front, due to the warm weather needed the windows open, the traffic noise was quite high throughout the night. My son's room (no 1) had a leaking gutter dripping onto a car parked outside his window.

    A well presented hotel, recently decorated, appeared clean and tidy. Plenty of parking available. Nice cooked breakfast. Pleasant staff.

    Stayed in June 2023

  • Reviewed: 24 June 2023

    8.0
    Comfortable clean place to stay
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Parking is limited but owners very helpful in making space

    Convenient for area

    Stayed in May 2023

  • Reviewed: 23 June 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Deluxe Family Room
    • Stayed 1 night
    • Submitted via mobile

    Very average room that needs updating.

    Did a good cooked breakfast in the morning.

    Stayed in June 2023

  • Reviewed: 20 June 2023

    6.0
    Pleasant
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    I had to leave before reception opened and there were no dacilities for leaving the key or checking out. Eventually Ii left the key and ekectric card in my room

    Very comfortable bed and a very clean room. The bathroom was exceptionally clean and good shower facilities

    Stayed in June 2023

  • Reviewed: 19 June 2023

    8.0
    very clean and comfortable for the price, the breakfast smelt nice but sadly can’t comment as we had to rush off early.
    • Business trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    room was small, couldn’t open the bathroom door fully as bed was in the way and the tv was too small

    it was very clean and had free parking

    Stayed in June 2023

  • Reviewed: 18 June 2023

    7.0
    Good
    • Leisure trip
    • People with friends
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    it was fine

    booking.com

    Stayed in June 2023

  • Reviewed: 12 June 2023

    7.0
    Good
    • Leisure trip
    • Group
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    The property is dated and in need of a refresh but beds very comfortable & room basic for 1 night. Breakfast was edible didn’t like the turkey rahers

    Stayed in June 2023

  • Reviewed: 6 June 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    The only slight complaint is that I was in room one, which has a lot of lighting outside. The blinds were not really adequate to keep the light out. Thicker curtains would be better. But... I slept ok.

    Immaculately clean - and cleaned. Interaction with staff very efficient.

    Stayed in June 2023

  • Reviewed: 3 June 2023

    6.0
    Ok for a short stay.
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 2 nights
    • Submitted via mobile

    The rooms were very dated, and not quite as the pictures showed, some of the rooms were very compact as well. The location was quite noisy at night, up and down the main road. The breakfast area isn't the best layout and isn't the most welcoming.

    Booking in was quite easy, and the bathrooms were nice. The staff were very polite. The rooms are clean. The breakfast is reasonably priced for what is on offer.

    Stayed in June 2023

  • Reviewed: 1 June 2023

    8.0
    Would stay again!
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The surrounding area of the building was a little unclean with dust and generally untidy, however the room was very clean.

    The property was very simple and what you paid is what you got. The room was very clean and spacious, with a private shower and toilet. Lots of wardrobe space, mirrors and plug sockets. The location was great, only a walk away from the beautiful friars way which has lovely restaurants, bars and shopping. We didn’t eat breakfast as we were late waking but breakfast was included in the price.

    Stayed in May 2023

  • Reviewed: 31 May 2023

    8.0
    short simple stay with lovely friendly staff.
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    rooms were a little squished but fitted everything you need to stay. blinds were broken but didn’t affect the use of a room overnight.

    very clean and simple. comfy beds and nice breakfast too.

    Stayed in May 2023

  • Reviewed: 28 May 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Completely different in the picture and in fact, I wrote that I was asking for a quiet room on a low floor, and I got it at the very top and from a busy street. You can hear cars driving by, you can't sleep. Water on shower only hot.

    Stayed in May 2023

  • Reviewed: 22 May 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The sink was licking, I talked to a lady from the staff, she said she would bring someone but never came back.

    The location was perfect, near the town center

    Stayed in May 2023

  • Reviewed: 21 May 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    Milk didn't taste good

    Convenient for venue only 3 mins walk

    Stayed in May 2023

  • Reviewed: 11 May 2023

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 4 nights
    • Submitted via mobile

    The breakfast omelets, free parking.

    Stayed in April 2023

  • Reviewed: 7 May 2023

    6.0
    Clean, comfortable basic stay, good for work trips
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Being locked out of building on arrival

    Breakfast v basic, little choice for non meat eaters

    Stayed in May 2023

  • Reviewed: 24 April 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Parking was tight. The trains going past took some getting used to. While the bed linen was of good quality I don't like to see holes in bed sheets. I personally found the pillows a little hard

    The size of the room was excellent. The bathroom was lovely. Breakfast was nice and staff friendly.

    Stayed in April 2023

  • Reviewed: 20 April 2023

    7.0
    will book again.
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    only stayed for the one night and no issues :-)

    A single room, clean and tidy, breakfast not large but enough to start the day, location is good for the town Centre and plenty of parking.

    Stayed in April 2023

Showing 76 – 100

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