Stone Cellar Road, Newcastle upon Tyne, NE37 1PH, United Kingdom
#41 of 58 hotels in Newcastle upon Tyne
Guests' ChoiceBased on 2216 hotel reviews
7.5Cleanliness
8.1
Comfort
8.2
Location
8.1
Facilities
7.8
Staff
8.4
Value for money
7.6
Free WiFi
7.6
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End of dialog contentReviewed: 29 April 2024
Julie
United KingdomExpensive for what you get
Super king bed
Stayed in April 2024
Reviewed: 22 April 2024
Tracey
United KingdomHad a 3 month baby with us so first floor would of been good also steam room was not working that was a disappointment as wanted a relax stay
Nice bed and Lovley hot water for a bath
Stayed in April 2024
Reviewed: 22 April 2024
Walker
United KingdomRoom dark no view and noisy
Swimming pool
Stayed in April 2024
Reviewed: 22 April 2024
Daniel
United KingdomWouldn't take cash to pay for my room so if wasn't for a stranger offering to use there bank card for me. I would of left as they refused to take my cash stating its easier for then to use card... but it's easier for me to use cash think that needs addressed
Stayed in April 2024
Reviewed: 18 April 2024
Beth
United KingdomThe pool is tiny, and very warm so not the place for any serious swimming. it would be good to have cold showers for after a steam/sauna too,
The staff are great and accommodating. The food at the restaurant is very good. The gym is small but has plenty of equipment and free weights.
Stayed in January 2024
Reviewed: 15 April 2024
Matthew
United KingdomA couple of plates in rooms would have been helpful. There was a small blood spatter on the lampshade and wall. No spare binbags in room. Steam room out of order, sauna handle came off as wood was rotten. Paid for a king bed but it was just two singles pushed together - I wouldn't expect this standard from a 4 star hotel.
Staff were friendly
Stayed in April 2024
Reviewed: 15 April 2024
Lorraine
United KingdomO
Staff very friendly and professional. Food was very nice
Stayed in April 2024
Reviewed: 11 April 2024
Stewartie
United KingdomI just thought the room TV was a bit dated.
Breakfast was very good , great selection and the staff were very quick at removing used dishware from tables and topping up all the various foodstuffs .
Stayed in April 2024
Reviewed: 11 April 2024
Shannon
United KingdomIt might have just been my tired brain but it felt like a bit of a maze.
It was local to my home village, it looked really clean and felt really comfortable, the pool, sauna and steam room were also great
Stayed in April 2024
Reviewed: 7 April 2024
Dawn
United KingdomMy only comment was as reported to reception Someone at some stage had smoked in the room and a slight odour was still there The hotel offered to move us Two of the lights were not working one by the bed and one on dressing table
We payed for breakfast today Good choice of food but bacon was not great as it was either over cooked or under Bed was very big and comfortable
Stayed in April 2024
Reviewed: 7 April 2024
Kevin
United KingdomNothing
Lovely hotel. Good size rooms lots of facilities.nice friendly staff. Nice food lovely weekend.
Stayed in April 2024
Reviewed: 3 April 2024
Pete
United KingdomThe restaurant and spa facilities were brilliant. It was a very comfortable stay.
Stayed in March 2024
Reviewed: 1 April 2024
Jan
NetherlandsNothing
Only decent hotel in Washington
Stayed in January 2024
Reviewed: 31 March 2024
Emmanuel
Germanygood
Stayed in March 2024
Reviewed: 30 March 2024
Lynette
United KingdomThe pillows were hard and we only had 1 towels between 2
Lovely friendly staff and the hotel was lovely and clean
Stayed in March 2024
Reviewed: 28 March 2024
Sally
United KingdomNoisy air conditioning unit
Lovely clean room , all staff were very friendly and helpful. Only complaint was as the room was too hot after turning air conditioning on the unit made a tapping noise so had to turn off and we don’t like leaving windows open! Otherwise a great stay thank you
Stayed in March 2024
Reviewed: 25 March 2024
Julian
United KingdomInternal door lock did not work, heated towel rail did not work Bath plug did not work and couldn't take a bath
Nice size room
Stayed in February 2024
Reviewed: 25 March 2024
Russell
United KingdomNothing
Good facilities
Stayed in March 2024
Reviewed: 23 March 2024
Amanda
United Kingdomliked it all
everything
Stayed in March 2024
Reviewed: 10 March 2024
Jez
United KingdomStaff on reception were incredible! I booked the wrong dates and they bent over backwards to help us ❤️
Stayed in March 2024
Reviewed: 7 March 2024
Lyndsey
United KingdomBathroom had no ventilation
Convenient to get to
Stayed in March 2024
Reviewed: 6 March 2024
Jayne
United KingdomThe shower in the room was rubbish. Not very hot and had no power. That was the only disappointment
Lovely hotel and staff were very friendly
Stayed in March 2024
Reviewed: 3 March 2024
Hamed
United KingdomIt’s too far the city centre
It’s not bad
Stayed in March 2024
Reviewed: 3 March 2024
Helena
United KingdomRoom next to us were smoking weed and that's all you could smell in hall way
Room was comfy and food was great
Stayed in March 2024
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