Nothing, we enjoyed our stay.

Breakfast was very good, staff friendly and helpful. The location was excellent our room overlooked the river. A lovely bar behind the reception, Stuart was very friendly and helpful.

Stayed in April 2024

Bathroom very aged with no blind etc despite being overlooked.

Central location with car parking

Stayed in April 2024

This was our first stay in Straun Apartments, we had room 511. When we went to find our hotel room we climbed all the stairs and the rooms only went up to 400+. We went back to the reception in the rain to be told there was another door on the right as you go into the building that takes you to the 500’s, there was no signage on the door and a bit of time wasted finding our room, thought the two girls on reception could have been more helpful but they were too busy speaking to there friends. We still enjoyed our stay.

Hotel was great, so was the new micro brewery although we still liked the old bar. Staff were friendly as always, we’ve stayed here a few times before. Room was clean and warm with good facilities, we had breakfast included and it was great, always good food, the location is also superb for exploring Inverness, would recommend this hotel to travellers.

Stayed in March 2024

We arrived at 16.40 (40 minutes after check in time), only to be told the room was not ready. After a couple of phone calls this was rectified. By far the BIGGEST problem was the inability to store luggage on departure. We checked out and wanted to leave our bags only to be told to leave them in the lounge area, with everyone coming and going and no one ensuring that they were kept safe.

Nice new hotel and rooms, large clean room. Free car park at rear. Great bar with staff who can give expert advice on whisky. 5 minute walk from the town centre.

Stayed in April 2024

Location was excellent. Loved the bar. Room was spacious if a little tired

Stayed in April 2024

There was some room noise from upstairs, floors creaking as people walked across, possibly needed more insulation. The pillows were a little uncomfortable and lumpy, The decor is in need of a little refreshment.

Good seized room with plenty of storage for clothes etc, the location is excellent as it is right on the riverbank, next to the city centre, good breakfast selection, and pleanty of choice.

Stayed in April 2024

Room had plaster coming off the ceiling/wall and curtain lining was torn. Could do with being done up

Attended a wedding, and was so handy having everything in the one place. Ceremony, meal and dance & accomodation.

Stayed in March 2024

We loved the location, the kindness and the distillery.

Stayed in March 2024

No lifts, and carrying bags upstairs was hard. Someone would have helped if I’d asked, I expect.

In a good place, comfortable, quiet. Loved the brewstillery. And the restaurant was very good.

Stayed in March 2024

One of the bed bases was broken inside- it moved around like being at sea! We had to pull the mattress onto the floor and sleep there. Receptionist said she’d report it but she looked unconcerned

Beautiful views - lovely riverside location. Very nice room and bathroom- light and spacious

Stayed in March 2024

Nothing stood out as unlikeable really. Television hadn’t been tuned in but managed to sort that out.

Friendly, helpful staff and cosy rooms. Great location for eating places, shops and theatre.

Stayed in March 2024

Room was so small, bathroom was bigger than the actual room.

Comfortable and great location.

Stayed in March 2024

Staff needs to improve their way of personal interaction with the visitor in order to make him feel more welcome. A smile, even fake, would be welcome. As is now, you feel as being part of a tourist machine. A bit more flexibility would be most welcome. On our arrival at 8:50pm , after 3 hours drive, we were refused access to dinner (last order 8:45) and should have waited until 11:00pm for room service. Thank God the pizzeria of a local youth hostel was still open..(the only place serving food after 8:45pm…). Another negative is the impossibility to find other coffee than (bad quality) filter coffee, during breakfast (even at an additional charge). Should clearly improve this if hotel wants overseas tourism.

Large and comfortable room and bathroom. Nice restaurant infrastructure.

Stayed in March 2024

Walls seem very thin. Person in next room coughing/ vomiting and sounded like was in my room

Modern, fresh - large room

Stayed in March 2024

The front desk folks were all very nice but there were a number of issues with the billing, I had booked 5 rooms for our group, each room under a different name, and there was mass confusion when trying to check out- multiple credit cards on 1 room but no cards on others, breakfasts and laundry services billed to the incorrect rooms. Breakfast at the restaurant was great!

Beautiful rooms, nice pub with good beer brewed onsite. Some of our group did the tour and tasting and really enjoyed that

Stayed in March 2024

Location and price

Stayed in March 2024

Good selection both continental and full Scottish. Attentive staff for refills and any queries.

Stayed in March 2024

The room was a bit lacklustre with no pictures on the wall, and no colour in the room at all! The breakfast looked great for meat eaters but there was little choice for veggies. The breakfast staff were run off their feet so I had to remind them about the coffee and toast.

The cleanliness. The friendly and helpful staff. Everything was well signposted.

Stayed in March 2024

The WiFi is spotty at best. Otherwise it was fine.

Location was great and the room was beautiful

Stayed in March 2024

Delux room was ample for our needs plenty of space, breakfast was lovely with a lot of choice, staff were very friendly and attentive. Location was spot on for proximity of town centre and restaurants and bars.

Stayed in March 2024

The way it was presented.

The ambiance.

Stayed in March 2024

The bathroom felt a little dated, but only slightly

It had beautiful scenery of the River Ness from our window and was a 10 minute walk into the city centre. Very good connections close by also, and parking was secure at the hotel.

Stayed in March 2024

The twin room we stayed in was very dated. The bathroom itself, was not very clean with some broken items. Beds were very uncomfy. Still waiting on a refund 5 days after checking out!

We lined the location of the hotel, very central. The breakfast, and breakfast staff were very nice.

Stayed in March 2024

been going there for a good number of years and good to see ongoing investment, even has its own brewery and distillery. As always good staff, knowledgeable about menus etc. good food, good choice well cooked presented and served

Stayed in March 2024

Rooms were a little cramped. One more so than the other

Everything was amazing. Loved the tour and the location. It was fantastic

Stayed in March 2024