Late check in time and could hear noise from the corridor + other guests in their rooms

Lovely location, rooms were tidy and spacious, easy parking access and quick check in process

Stayed in March 2024

The mattress on the bed needs replaced has a huge dip in one side making it near impossible to sleep very little hot water and heating was just warm room.was freezing

The location is good

Stayed in March 2024

Temperature of room & water!

The staff were very nice. The hotel, room & furnishings were good - the only bad aspect was the temperature of the room, cool! And bathroom was freezing ~ even the water temperature did not get above lukewarm so was unable to have a shower 🙄

Stayed in March 2024

The parking area was full and the onstreet parking is residnts only. The breakfast buffet could use more options to cater for vegan/ lactose free.

The hotel is in a great location and the new brewery/ distillerary brings a modern twist to a traditional hotel. The rooms were clean and the beds comfy. The style of the the hotel is traditional but not dated.

Stayed in March 2024

The Hotel has several bulidings the first time I stayed We were put two floors up no lifts, I have arthritis in the knees and a leg surgery. The Hotel were not to know this as I didn't say, so not there fault. The next time we stayed I asked on check-in for a lower level, all rooms were gone but she did manage to put us only one flight up in the Waterside building, the climb up wasn't too bad but the room more than made up for it. Next time I book I will ask at time of booking for a downstairs room. So none of this was the Hotels fault and they did try to accommodate me. I wish there wasnt a sad face for this part of the review as the Hotel is lovely and we wl be back..

Location to theatre

Stayed in March 2024

N/A.

Staff were so friendly, especially the two guys that checked us in on the Friday evening! Would definitely stay again!

Stayed in March 2024

The current parking situation but this will improve once construction work is complete.

Good sized room which was warm and comfortable, location is excellent although parking is limited due to ongoing construction. Excellent breakfast available from an early time if you are heading off for work.

Stayed in February 2024

Shame work was going on in the car park, which had to negotiated, and spaces were then limited - and the gravelled service isn't the most welcoming for a motorcyclist! The beer was superb, if a little on the 'too chilled' side for me.

Location superb. Staff were excellent - friendly and helpful in all locations. I ate in the restaurant in the evening - excellent food, quick and attentive service: I don't eat out much so for me it seemed on the expensive side but don't take my word for it! Room was warm - I could sleep with the heating off and window open in early March. Breakfast buffet was also good. I'd recommend their own beers.

Stayed in March 2024

The shower was tricky ! Didn’t get hot for a while snd then seem to run cold quickly

Close to city center

Stayed in March 2024

Poor selection and Luke warm. Some items running out and just last dregs left (eg scrambled egg). Bacon hard and chewy

Staff were very polite .

Stayed in March 2024

The solo bedroom felt more like a pod. Single bed is cramped against wall and glad I’m not over 6ft as toes would be cold.

Location is perfect and building is spotless

Stayed in March 2024

We had two rooms. Riverside room was great. Other room in Felstesg was a it dated but still nice.

Location was great, especially for the theatre. Great breakfast and pre theatre menu.

Stayed in March 2024

Floor got very wet in bathroom Light wouldn’t go out in cupboard

Quirky collection of houses on the river Ness

Stayed in March 2024

My initial room was very pokey with a 'foosty' smell.. A huge mirror and tiny TV. Not a nice place to hang out. I asked for a room move and was granted a much more acceptable room overlooking the river and a lot more spacious and inviting.

The room I was moved to was a real contrast!

Stayed in March 2024

Great location. Lovely restaurant. Service and staff are friendly and obliging.

Stayed in March 2024

Room 925 had an extractor fan below the window which caused ahard to sleep situation with the noise.

Location beside the river and near city centre. Brilliant breakfast. Friendly, pleasant welcome from staff. Good to see hotel employing staff who possibly had some learning difficulties. The two who were on breakfast duties were efficient and friendly and a credit to themselves and hotel training.

Stayed in March 2024

I was really cold and had to ask for a blanket

good breakfast,

Stayed in February 2024

The light switch for the room was down a corridor near the door but really far from the bed. But that was only a tiny issue

Breakfast was really nice, the room really comfortable and the staff went out of their way to help me. I am allergic to down pillows but they went to go get me a replacement immediately. Wish I had more time to explore the distillery there

Stayed in February 2024

Wi fi

The location and cleaniness. The restaurant is also very good.

Stayed in February 2024

Lots of stairs. Very noisy other guests. Hairs in the shower.

Lovely room Close to the town.

Stayed in February 2024

Stayed here before was a really good breakfast that got served to you , they have changed to buffet breakfast , not for me thanks

Stayed in February 2024

Several members of the housekeeping team having an argument outside the rooms wasn't great

On site brewery tap room Really good breakfast, quick service Location Easy check in / out, great reception staff

Stayed in February 2024

Wi fi.

Well located and practical. Good restaurant on site. Clean and comfortable bed.

Stayed in February 2024

I didn't realise we had to go outside and walk to The Waterside for breakfast, I expected it to all be inside.

Room was comfy and clean

Stayed in February 2024

Bed a bit hard for me but that's a personal thing

Lovely room. Beautiful bar Friendly staff. Nice breakfast.

Stayed in February 2024