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Amazing breakfast and very large room, friendly helpful staff.

Stayed in May 2024

Very distinctive.

Very interesting building set in lovely grounds.

Stayed in April 2024

nothing

Lovely quiet location, Excellent dinner and breakfast, very comfortable bed. Beautiful historic building. Room was huge. Some of the fittings may be old but they suit the building. Good value too.

Stayed in April 2024

There was nothing we didn't like.

The hotel exceeded our expectations. All the staff were friendly, very helpful and attentive. The hotel is a beautiful old house that is family owned. The breakfast was superb, cooked to order from a menu. I can't eat gluten and not only was that no problem, the evening receptionist remembered a remark I made about being able to eat there and passed it on to the staff for the following morning. That's a first for me! We will return

Stayed in April 2024

Nice to stay in a family run property. Nice and traditional, very comfortable and friendly. Lovely food too.

Stayed in April 2024

Nothing on this occasion

Peaceful location, very relaxing. Breakfast was excellent.

Stayed in April 2024

Evening meals not available every evening.

Breakfast was excellent. Staff were very friendly and helpful. Pity that no evening meal was available on Monday evening.

Stayed in March 2024

It a bit tired, but for me that adds to its charm

Lots of character, friendly staff, excellent food

Stayed in February 2024

There is nothing negative to share about the hotel or its staff; other hotels may provide a cheaper nights stay with more modern comforts but without the amazing environment and character.

The staff were exceptional and very accommodating in ensuring the room was suitable for my 7 month pregnant wife. Breackfast was also very good while dinner was filling, making it worthwhile. A special thanks to Mia and Kate. The building is fantastically dated with lots of character without losing much comfort. The choach room was warm and clean, the bed and sofa were comfortable. High ceilings throughout and just a very plesant place to be. Bathroom had a large shower only, no bath, but this was a very good size.

Stayed in February 2024

: Room facilities: *No waste bin in the hallway or bedroom? * Couldn't get TV Chanels on TV ? Staff tired to help but couldn't fix the problem? * Curtain rail broken ( no end caps) when curtains were drawn the curtains came off the end ( Lighter weight curtain required or stronger loops to take weight of curtains) for ease of use !! Bar area: Limited drinks selection, ln lagers & wine& brandy not much choice ! General ambiance: The hotel lacked a bit of atmosphere and the decoration could do with a lively revamp ( a bit plain & dull & cold feel). External layout: *Lacking in enough lighting ( very dark ) * Carpark and drop off area to main frontage very muddy and poor surface ( could do with re surfacing in tarmac or hard standing aggregate) Checking out & Reception: * When checking out we couldn't find anyone on reception or on the main ground floor to check out and settle our bar bill ?? So left the room key on the reception desk and took a photo as proof !! Later we had a phonecall to ask for the bar bill settlement payment which was made after explaining their was no staff on duty to check us out ? To which the staff member apologised!

* Quiet location no noise * Comfortable room&bed * Staff helpful * Breakfast very good & variety choices... * Large parking area

Stayed in February 2024

Nice place not often you get to stay in a building over 400 years old

Stayed in February 2024

Location was to far out and I wasn’t told restaurant would be closed on my arrival on the Monday - so after. Driving for 4 hours I didn’t eat as had no idea where to go for food or supermarket.

Rooms looked amazing and beds were comfortable

Stayed in February 2024

Nothing!

Old building with real character and the food was excellent! Staff were superbly helpful and accommodating!

Stayed in February 2024

The decor is in need of a makeover before too long.- it's fine but the wallpaper and carpets look very 90s - so not quite old enough to have vintage charm. However, so nice to stay somewhere that isn't completely characterless - just so much potential for a really quirky and characterful hotel.

The staff were really friendly and helpful. The food was great. As I was travelling with my daughter who's coeliac, it was so great that there was plenty of gluten free food she could eat. The staff and chef seemed very aware of what's needed for coeliac disease. The beds were comfortable, and everything was clean. Tea and coffee in the room. I loved the quirky paintings and pictures all along the walls and the history of the place - also the fabulous walnut wardrobe in our room. I was there for a wake - it was well-catered for - again - a good choice of food for coeliacs.

Stayed in January 2024

The sofas could really do with refilling both in the room and bar area as they were hard and quite uncomfortable Stayed on a weekday and bar and reception etc was all closed down by 10pm, not a massive issue but wasn't aware that it would all be closed as would have purchased wine and more water from the bar earlier for the room if we'd have known.

Gorgeous grounds, beautiful place, all staff were really friendly and helpful especially Mia and Nick, dinner and breakfast were both superb with fantastic choices for both and quality ingredients all cooked to perfection, very comfy bed and spacious beautiful room

Stayed in December 2023

lovely place. great rooms. staff friendly and helpful. very cost effective! Food was fantastic!

Stayed in November 2023

It's just a shame that the restaurant isn't open on a Monday- I do understand that it isn't really doable as there aren't enough gusts to make it work. That being said, I'm just bothered because I miss out on that amazing cheesecake for a night!

Great stay again- thank you!

Stayed in November 2023

My only criticism is the place needs a bit of money spent on updating the sofas or refilling them. The restaurant lacks abt atmosphere and so needs an update or something. Everything else was perfect.

The young lady Mia was amazing on the night we stayed not many were there and this one lady was like superwomen she did the reception showed us our rooms and then waited on us in the restaurant and bar. The room was an absolute delight and my friend didn't like his room and again superwomen swiftly sorted it. I believe Mia is an absolute asset to Grafton Manor, so hardworking and clearly loves the place and her job. The food in the restaurant was amazing and great value as was the wine. The bedrooms were beautiful the rooms were warm all night on a very cold day. The mattress very comfortable.

Stayed in November 2023

The corner bath with the telephone shower head was a nightmare. Sitting there waving a shower around wasn't great. Water running hot and then cold.

Enjoyed the setting. Unique and old with a wonderful history. Night porter on Monday night was welcoming and friendly- printed me off a history of the hall which encouraged considerable discussion between us. Bearing in mind I think I was maybe only one of three guests that night.

Stayed in November 2023

Shower wasn't particularly powerful, some of the decor is a little tired in places.

Lovely old Manor house, friendly and helpful staff, good breakfast

Stayed in November 2023

Didn’t like is strong view. So I’d say nothing.

Evening meal & breakfast were lovely. Twin beds comfy. Room was a bit of a mish mash furniture but it was sweet. Hotel probably due a bit of a re-furbishment, but had lots of character and fixtures, fittings, historic and in keeping. I would stay again. Well priced accommodation. All staff were friendly, professional, authentic.

Stayed in October 2023

Couldn’t get out the place in the morning so had to unlock the main door, tried calling mobile on reception 3 times but no answer.

Comfy rooms / food was excellent , especially the curry evening meal!

Stayed in October 2023

It was pouring with rain and we had to walk outside to the coach houses.

The staff were very efficient and helpful. Breakfast was excellent.

Stayed in October 2023

The shower in our room wasn’t brilliant.

The setting was beautiful and quite convenient for Birmingham and NEC The staff were very polite, friendly and helpful and the food was excellent.

Stayed in October 2023