Queens Parade, Sunderland, SR68DB, United Kingdom
#5 of 6 hotels in Sunderland
Guests' ChoiceBased on 5369 hotel reviews
7.9Cleanliness
8.3
Comfort
8.4
Location
9.3
Facilities
8.2
Staff
8.7
Value for money
8.1
Free WiFi
8.7
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End of dialog contentReviewed: 13 May 2024
Sarah
United KingdomThere were no tea/coffee facilities in the room....
The location was perfect for us
Stayed in May 2024
Reviewed: 13 May 2024
Susan
United KingdomNothing
Lovely spacious family room
Stayed in May 2024
Reviewed: 11 May 2024
Bo
United KingdomJust needs updating/ redecorating
Location was fab, staff friendly, breakfast delicious, rooms fully equipped
Stayed in May 2024
Reviewed: 10 May 2024
Chris
United KingdomMains sockets on opposite side of room - none by bedside
Sea Front view
Stayed in May 2024
Reviewed: 10 May 2024
Paul
United KingdomHaving to take 2 lifts to get to our room and Noon check out would be nice, also Gym hours could be longer
Best thing about hotel was the staff, fantastic attitude, very helpful. Location was great, room good size for a twin room
Stayed in May 2024
Reviewed: 9 May 2024
Rfc56
AustraliaWe planned to use the swimming pool but didn’t as the pool was occupied with a swimming group. Not really a problem.
Room, breakfast and location were all excellent. We were happy with the original room, but upgraded to one with a view of the sea, which exceeded our expectations. The staff were wonderful and we were very happy with our stay in Sunderland.
Stayed in May 2024
Reviewed: 8 May 2024
Tricia
United KingdomThe lifts were a little awkward for my dad. But should have asked for a room on a lower floor.
Location really good and view from the room were great. Staff were very helpful and food at the restaurant was good. Easy parking a bonus.
Stayed in May 2024
Reviewed: 7 May 2024
Colin
United KingdomThe lounge bar area whilst good was less attractive, lighting could benefit from a rethink as it was cold looking and functional providing little atmosphere. We tend not to use that area.
Ambience of hotel, good breakfast. Staff helpful and courteous.
Stayed in May 2024
Reviewed: 7 May 2024
Claire
United KingdomI have noticed that the dog friendly rooms could do with an updating. The door to our room needed repainting and the room was a bit shabby. We would love a room with a view but always seem to get the same location in the hotel because we are taking our dog! People cause more damage than dogs!
Excellent location with great facilities. Love the fact that this hotel is doggy friendly.
Stayed in May 2024
Reviewed: 6 May 2024
Heidi
United KingdomWas a bit on the warm side for me as heating on and couldn't control temp. To be fair I didn't say anything I just opened the windows which helped a little.
Big spacious room with sea view.
Stayed in May 2024
Reviewed: 6 May 2024
Lynne
United KingdomThe breakfast on Sat morning was a disaster, not enough staff for the amount of guests.
Been before, always a great stay.
Stayed in May 2024
Reviewed: 6 May 2024
Louise
United Kingdombathroom was a little dated
staff were so friendly and helpful. great value for money.
Stayed in May 2024
Reviewed: 6 May 2024
Denise
United KingdomIt’s location
Stayed in May 2024
Reviewed: 5 May 2024
Araceli
United KingdomIs perfect location, just by the sea and lots of restaurants
Stayed in April 2024
Reviewed: 2 May 2024
Claire
United KingdomNothing to say
Comfortable & friendly
Stayed in April 2024
Reviewed: 1 May 2024
Barry
United KingdomNothing I can think of
It was a building you could relax in
Stayed in April 2024
Reviewed: 29 April 2024
Karen
United KingdomLovely clean comfy rooms Location is great near the beach and restaurants
Stayed in April 2024
Reviewed: 28 April 2024
Gary
United KingdomNo tea or coffee facilities in the room
Location and friendliness off the staff
Stayed in April 2024
Reviewed: 25 April 2024
Antonio
United KingdomRooms dont have much light and are a bit old. Gym is also a bit old. One bottle of water for the room could be provided (they do provide tea, biscuits, etc but water for me is a must).
We have stayed at Grand Hotel for 3 days. Location is great, parking is good and secured, staff is friendly and efficient, swimming pool is also nice.
Stayed in April 2024
Reviewed: 24 April 2024
Denisa
RomaniaPool closing time
Was clean and comfortable bed
Stayed in April 2024
Reviewed: 23 April 2024
Stu
United KingdomThe food was shocking.
Staff and the huge room.
Stayed in April 2024
Reviewed: 23 April 2024
Suzanne
United KingdomOnly thing, the pillows were a bit too plump. The hotel looks a little dated from the outside but adds to the wonderful surprise inside!!
The pool was lovely and so much nicer than a plain square pool. The rooms were very spacious with huge TV’s. Some of the suites were amazing! Very relaxed and not overly strict with rules like most other hotels. Very dog friendly. Lovely, relaxing stay.
Stayed in April 2024
Reviewed: 23 April 2024
Jennifer
United KingdomIt was not made clear that breakfast finished at 9am on a week day therefore missed breakfast and lost our money. Check out is 11am therefore a 9am deadline for breakfast Monday to Friday is much too early. This needs to be looked into.
Large room Clean
Stayed in April 2024
Reviewed: 22 April 2024
Kathleen
United KingdomLift up from car park should work both ways. Room key activated perhaps?
We were visiting family who live near the hotel and all our family events weddings, funerals and special birthdays have been celebrated in the hotel over many, many years. It is always nerve wracking to come back in case standards have slipped. However although some things have changed we were not disappointed. Staff on reception were fabulous. Friendly and efficient. Room good. Quiet ambiance. (Asian restaurant? Didn’t quite work for us). Bar food well served and tasty.
Stayed in April 2024
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