45 Imperial Way, Croydon, CR0 4RR, United Kingdom
#3 of 13 hotels in Croydon
Guests' ChoiceBased on 513 hotel reviews
8.5Cleanliness
8.9
Comfort
8.8
Location
8.7
Facilities
8.6
Staff
9.1
Value for money
8.7
Free WiFi
9.7
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End of dialog contentReviewed: 17 February 2024
Murat
United KingdomThe room was very clean and comfortable, A big thank you to Zamin, he made our stay smooth and comfortable. I will come back soon.
Stayed in February 2024
Reviewed: 15 February 2024
Lisa
United KingdomThere was so wear and tear in the room that would of been nice if it was fixed and the bed was extremely uncomfortable
The docor of the room was very nice
Stayed in February 2024
Reviewed: 15 February 2024
Michael
United KingdomAll good and value fore money
Stayed in February 2024
Reviewed: 14 February 2024
Bob
United KingdomRoom
Felt relaxed and comfortable
Stayed in December 2023
Reviewed: 13 February 2024
Voytek
United KingdomEverything was delivered to its maximum potential. Nothing to complain!
The room was very clean and tidy, and the bathroom was great size and design. Cleaning service was provided daily, which was appreciated. Additionally, I enjoyed the availability of a free and spacious car park and free Wi-Fi!
Stayed in February 2024
Reviewed: 13 February 2024
Tasha
United KingdomIt just needs a bit of work doing to some of the rooms. You can tell it used to be a high end hotel, and some rooms are still of that quality, but I’ve stayed in a few rooms now where the shower needs attention (115 where I stayed last night does!). I also feel sometimes the floors need cleaning a bit more. I hate dirty feet and sometimes have too much fluff on them from walking around. There was sequins all over my floor last night for some reason that kept getting stuck to my foot… Really random… The bedding is also sometimes stained. I just think attention to detail could be a bit better at times. Having said all of the above, I choose to stay here often (sometimes once a week!) because of the convenience and I know if I ever had a major issue that it would be resolved by the friendly staff and management!
It’s so convenient location wise, super close to local restaurants and has free secure car parking! Comfy beds and most rooms are a good size… Most of the staff are very friendly, however one is an absolute jobsworth (unfortunately dont know his name!). Martina in particular is one of the friendliest receptionists though! Every time I come, and she is on reception, I just know checkin / checkout is going to be smooth and friendly. The fact she knows me by name now gives the extra touch! Upper management have always been friendly enough when I’ve seen them too, especially if I’ve had any issues. The complimentary water and toiletries in the room, and of course the breakfast, is a great touch too!
Stayed in February 2024
Reviewed: 12 February 2024
Halim
LuxembourgI would like to mention please increase the more vegetarian option in breakfast overall was good.
Great experience, good cleaning, thanks to Zamin he was resolved our issue and fix it on time
Stayed in February 2024
Reviewed: 8 February 2024
Michael
United KingdomNothing
It was basic, clean and did everything we needed.
Stayed in February 2024
Reviewed: 8 February 2024
Francesco
United KingdomThe room was a bit too close to the Aircon compressors and it felt noisy at times.
The service was great at check in and checking out. Martina made us feel welcome and helped us professionally.
Stayed in February 2024
Reviewed: 8 February 2024
Lucas
United KingdomMartina and Zaim were really friendly and helpful, they helped with most of my concerns!
Stayed in January 2024
Reviewed: 8 February 2024
Lucas
United KingdomFriendly and welcoming staff- Martina and Zaim were super helpful too!
Stayed in January 2024
Reviewed: 4 February 2024
James
United KingdomBreakfast was persistently referred to as ‘complimentary’… it’s in the price so not sure why they kept saying it… although it was average and you have to sit at one of many large banqueting tables.. all a bit strange.
Good location and secure car park
Stayed in January 2024
Reviewed: 4 February 2024
George
United KingdomNone
The cleanliness and staff support.
Stayed in February 2024
Reviewed: 4 February 2024
Pritam
IndiaWorst breakfast ever seen. There was hardly anything. If you're looking to fill in your tummy until lunch, just forget about it.
Specious rooms. Clean and comfortable.
Stayed in February 2024
Reviewed: 3 February 2024
Murat
United KingdomAmazing 👍
Stayed in January 2024
Reviewed: 3 February 2024
Murat
United KingdomAmazing clean Amazing breakfast Amazing hospitality Many thanks to Zamin 🙂🙏
Stayed in February 2024
Reviewed: 31 January 2024
Louis
United KingdomMartina leaves no room for improvement all is guaranteed to put a smile on your face housekeeping are well trained and serve you with nothing but respect
Stayed in December 2023
Reviewed: 31 January 2024
Louis
United KingdomLove the welcoming from the staff who are always here to help and point you in the right direction Louisiana Martina Kazim They are all great and perfect for the people who want to receive the best service
Stayed in December 2023
Reviewed: 31 January 2024
Lucas
United KingdomZamin and Martina are very helpful, clean rooms and friendly staff!
Stayed in January 2024
Reviewed: 30 January 2024
Chayya
United KingdomNot as quiet as would have like as huge metal tubing things outside window & parking. But tv & aircon in room drowned out noise. Slept well though. Need to be a driver to make use of location. No restaurant nearby so ordered takeaway. Though breakfast was complimentary it was basic but of you're hungry it does the job. It wasn't worth me getting up for the 2nd morning.
Comfy bed - slept well until 2nd night where snoring rattled the room. Cleanliness good. Awesome power shower.would go again just for a nice shower! Polite & helpful staff. I was able to finish study which is main reason for staying.
Stayed in January 2024
Reviewed: 30 January 2024
Thamilaarani
SwitzerlandThe window was broken in our room, unfortunately because everything was booked they couldn’t offer us another room. But one of the staff taped it shut which helped a bit
Great to stay at as the wedding we were attending was just downstairs
Stayed in January 2024
Reviewed: 29 January 2024
Louis
United KingdomNot much
All staff are friendly and helpful and martina is always very helpful
Stayed in January 2024
Reviewed: 28 January 2024
Rejin
United KingdomLocation, staff and hotel were great
Stayed in January 2024
Reviewed: 28 January 2024
Nasir
United KingdomThey make me feel at home and assist wherever possible
Stayed in January 2024
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