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  5. Reviews of Grand Sapphire Hotel & Banqueting

Reviews of Grand Sapphire Hotel & Banqueting 3 stars

45 Imperial Way, Croydon, CR0 4RR, United Kingdom

#3 of 13 hotels in Croydon

Guests' Choice

Review score

Based on 513 hotel reviews

8.5

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.8

  • Location

    8.7

  • Facilities

    8.6

  • Staff

    9.1

  • Value for money

    8.7

  • Free WiFi

    9.7

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Showing 76 – 100

  • Reviewed: 17 February 2024

    10
    Great atmosphere and exceptional customer service
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    The room was very clean and comfortable, A big thank you to Zamin, he made our stay smooth and comfortable. I will come back soon.

    Stayed in February 2024

  • Reviewed: 15 February 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Executive Double Room
    • Stayed 1 night
    • Submitted via mobile

    There was so wear and tear in the room that would of been nice if it was fixed and the bed was extremely uncomfortable

    The docor of the room was very nice

    Stayed in February 2024

  • Reviewed: 15 February 2024

    10
    Exceptional
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    All good and value fore money

    Stayed in February 2024

  • Reviewed: 14 February 2024

    9.0
    Nice enjoyable relaxing stay
    • Leisure trip
    • Couple
    • Executive Double Room
    • Stayed 1 night
    • Submitted via mobile

    Room

    Felt relaxed and comfortable

    Stayed in December 2023

  • Reviewed: 13 February 2024

    8.0
    Great Hotel, friendly, and supportive staff, modern and clean rooms, and it offered a free carpark.
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights

    Everything was delivered to its maximum potential. Nothing to complain!

    The room was very clean and tidy, and the bathroom was great size and design. Cleaning service was provided daily, which was appreciated. Additionally, I enjoyed the availability of a free and spacious car park and free Wi-Fi!

    Stayed in February 2024

  • Reviewed: 13 February 2024

    7.0
    Nice rooms, friendly staff but some maintenance needed in areas
    • Leisure trip
    • Couple
    • Executive Double Room
    • Stayed 1 night
    • Submitted via mobile

    It just needs a bit of work doing to some of the rooms. You can tell it used to be a high end hotel, and some rooms are still of that quality, but I’ve stayed in a few rooms now where the shower needs attention (115 where I stayed last night does!). I also feel sometimes the floors need cleaning a bit more. I hate dirty feet and sometimes have too much fluff on them from walking around. There was sequins all over my floor last night for some reason that kept getting stuck to my foot… Really random… The bedding is also sometimes stained. I just think attention to detail could be a bit better at times. Having said all of the above, I choose to stay here often (sometimes once a week!) because of the convenience and I know if I ever had a major issue that it would be resolved by the friendly staff and management!

    It’s so convenient location wise, super close to local restaurants and has free secure car parking! Comfy beds and most rooms are a good size… Most of the staff are very friendly, however one is an absolute jobsworth (unfortunately dont know his name!). Martina in particular is one of the friendliest receptionists though! Every time I come, and she is on reception, I just know checkin / checkout is going to be smooth and friendly. The fact she knows me by name now gives the extra touch! Upper management have always been friendly enough when I’ve seen them too, especially if I’ve had any issues. The complimentary water and toiletries in the room, and of course the breakfast, is a great touch too!

    Stayed in February 2024

  • Reviewed: 12 February 2024

    10
    Great Customer Service
    • Business trip
    • Couple
    • Executive Double Room
    • Stayed 2 nights
    • Submitted via mobile

    I would like to mention please increase the more vegetarian option in breakfast overall was good.

    Great experience, good cleaning, thanks to Zamin he was resolved our issue and fix it on time

    Stayed in February 2024

  • Reviewed: 8 February 2024

    7.0
    Great.
    • Leisure trip
    • Family with young children
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    It was basic, clean and did everything we needed.

    Stayed in February 2024

  • Reviewed: 8 February 2024

    10
    Exceptional
    • Business trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The room was a bit too close to the Aircon compressors and it felt noisy at times.

    The service was great at check in and checking out. Martina made us feel welcome and helped us professionally.

    Stayed in February 2024

  • Reviewed: 8 February 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights

    Martina and Zaim were really friendly and helpful, they helped with most of my concerns!

    Stayed in January 2024

  • Reviewed: 8 February 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights

    Friendly and welcoming staff- Martina and Zaim were super helpful too!

    Stayed in January 2024

  • Reviewed: 4 February 2024

    7.0
    Adequate but no restaurant or bar
    • Business trip
    • Couple
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was persistently referred to as ‘complimentary’… it’s in the price so not sure why they kept saying it… although it was average and you have to sit at one of many large banqueting tables.. all a bit strange.

    Good location and secure car park

    Stayed in January 2024

  • Reviewed: 4 February 2024

    9.0
    The breakfast was superb
    • Leisure trip
    • Couple
    • Executive Double Room
    • Stayed 1 night
    • Submitted via mobile

    None

    The cleanliness and staff support.

    Stayed in February 2024

  • Reviewed: 4 February 2024

    8.0
    Very good
    • Business trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Worst breakfast ever seen. There was hardly anything. If you're looking to fill in your tummy until lunch, just forget about it.

    Specious rooms. Clean and comfortable.

    Stayed in February 2024

  • Reviewed: 3 February 2024

    10
    Great service , hospitality 👍Thanks Zamin
    • Business trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Amazing 👍

    Stayed in January 2024

  • Reviewed: 3 February 2024

    10
    Exceptional
    • Business trip
    • Couple
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Amazing clean Amazing breakfast Amazing hospitality Many thanks to Zamin 🙂🙏

    Stayed in February 2024

  • Reviewed: 31 January 2024

    10
    Not sure if I’m going to go to a different location anymore I’m still satisfied with the relationship with the so friend
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Martina leaves no room for improvement all is guaranteed to put a smile on your face housekeeping are well trained and serve you with nothing but respect

    Stayed in December 2023

  • Reviewed: 31 January 2024

    10
    Good good good good
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Love the welcoming from the staff who are always here to help and point you in the right direction Louisiana Martina Kazim They are all great and perfect for the people who want to receive the best service

    Stayed in December 2023

  • Reviewed: 31 January 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 3 nights
    • Submitted via mobile

    Zamin and Martina are very helpful, clean rooms and friendly staff!

    Stayed in January 2024

  • Reviewed: 30 January 2024

    7.0
    Pleasant
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Not as quiet as would have like as huge metal tubing things outside window & parking. But tv & aircon in room drowned out noise. Slept well though. Need to be a driver to make use of location. No restaurant nearby so ordered takeaway. Though breakfast was complimentary it was basic but of you're hungry it does the job. It wasn't worth me getting up for the 2nd morning.

    Comfy bed - slept well until 2nd night where snoring rattled the room. Cleanliness good. Awesome power shower.would go again just for a nice shower! Polite & helpful staff. I was able to finish study which is main reason for staying.

    Stayed in January 2024

  • Reviewed: 30 January 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The window was broken in our room, unfortunately because everything was booked they couldn’t offer us another room. But one of the staff taped it shut which helped a bit

    Great to stay at as the wedding we were attending was just downstairs

    Stayed in January 2024

  • Reviewed: 29 January 2024

    10
    Perfect place to stay at also incredibly good and practical for functions
    • Leisure trip
    • Solo traveller
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    Not much

    All staff are friendly and helpful and martina is always very helpful

    Stayed in January 2024

  • Reviewed: 28 January 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Location, staff and hotel were great

    Stayed in January 2024

  • Reviewed: 28 January 2024

    10
    Zamin and others in hotel are exemplary
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    They make me feel at home and assist wherever possible

    Stayed in January 2024

Showing 76 – 100

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