In my room (314), there was a malfunction in the shower (could only use the bathtub tap, and not change to the shower hose). There was also some minor clicking coming from the radiator that was a bit annoying nighttime. Is it possible to get some more vegan/vegetarian alternatives for food (breakfast, main course’s…etc)?

The bed is excellent and the room as well.

Stayed in May 2024

No aircon, and the entire hotel felt very hot!

Easy access and friendly staff

Stayed in May 2024

The shower water temperature and pressure need patience. The temperature takes a few seconds to adjust when changed, and the pressure will go low during that time. Not a real problem. Just listing it so that others will know to be patient. Also, someone was smoking weed. Not the hotels fault, but it was a bad surprise. The smell permeated the entire hall and room.

The front desk lady was very well informed, patient and kind. Housekeeping cleaned the room and restocked the coffee area, without us having to request it. Large, adjacent, parking lot. Parking was included, no additional fee.

Stayed in May 2024

My WiFi and Internet connection very slow

Breakfast and evening meal were really good breakfast in particular freshly cooked and hot. Staff were friendly and chatty and communal area comfortable.

Stayed in May 2024

The hot water to the bath and wash hand basin is horrendously and dangerously HOT HOT HOT! They will injure someone or even kill someone. They must install temperature contriol so that the maximum is 45C and certainly no more than 49C where the skin starts to get damaged. The Hot water was scalding and well above 49C. The load required to opern the bedroom door was 13Kg - should be no more than 3Kg (I had the tool to measure it) Far to much food for evening meals. 50% went to wste. A German couple asked "are we meant to eat all of it?" they too wasted 50% of the food served up. Make the plates smaller and the portions smaller. Staff on the main desk were not chatty / friendly. Could do with seeing how the staff at Heart of England are friendly / chatty. The swimming pool was closed for refurbishment!

Staff manning the dining room were friendly and chatty.

Stayed in May 2024

Please change the bed mattress to medium.The bed was very hard.Like sleeping on a wooden dining table!!!!

Location,price.

Stayed in May 2024

No air-conditioning

I like everything

Stayed in May 2024

My only dissatisfaction was, as with a lot of weekend stop overs is that management shouldn't assume everybody likes football.There were several tv's located, and every one of them had football on,that spoilt our night in the bar area so went to our room,only to find at breakfast more sports on tv.

Location,cleanliness, onside food and drink free parking.

Stayed in April 2024

Very close to the M54 and also the International Centre so perfect location. Clean, quiet, staff all very friendly

Stayed in April 2024

Just being cheeky but Breakfast included.

The lady at Breakfast and the chef both very helpful and pleasant.

Stayed in April 2024

Found the bed a little uncomfortable, but that's a personal preference

Stayed in April 2024

Excellent

Stayed in March 2024

The hotel and room was far too warm, we did not have a window that opened, mentioned to reception who agreed and was going to report our comment

Location for us was very good, restaurant staff were very good with my wife who has several allergies.

Stayed in April 2024

This time I chose a discount room that I found a little small. Also being diabetic I decided against the temptations of their lovely breakfasts. Would be nice if they had a breakfast more dedicated for people with low sugar requirements.

I have stayed here before and very happy with location, staff and cleanliness of the room and facilities.

Stayed in March 2024

All was good.

The staff were very pleasant and helpful especially within the restaurant. They were very good at finding something for me to eat as I am vegan and have to have gluton free food, and the meal was very good.

Stayed in April 2024

The pool was closed and we weren’t informed before or in check in. One of our party even got changed and went to use it before finding out. In the Saturday night there was also a disturbance in a room and one of our party was in the room next to it and didn’t sleep because of it and having to give details of what she had heard to the police.

Location, rooms nice and reasonable price.

Stayed in April 2024

Was not advised when booking that the swimming pool was being renovated. This was a disappointment

Good position and comfortable room

Stayed in April 2024

Mattress wasn't good at all

Just had a lovely warm cozy feel to the place

Stayed in March 2024

Receptionist not very helpful

Location, comfort

Stayed in March 2024

all was as expected good food and friendly staff

Stayed in March 2024

NOTHING TO COMPLAIN ABOUT

BREAKFAST WAS EXCELLENT AS WAS DINNER. ROOM WAS COMFORTABLE AND VERY CLEAN SHALL USE AGAIN.

Stayed in March 2024

Poor food menu

Clean hotel

Stayed in February 2024

Swimming pool out of order - only know if you read the small print Toilet not accessible for anyone over a size 10!

Location is good, close enough to get to town Bed was comfy

Stayed in March 2024

The excellent bedroom doors - which no doubt conform to fire and safety regulations - are quite heavy which meant a lot of door banging at all hours. Regarding the restaurant: the food was largely okay, the menu was a little limited since it is not heavily used for lunch and dinner.

Facilities were fine, staff were very friendly and helpful. When making the reservation I asked for a room close to reception as I was travelling with someone with mobility issues. I am delighted to say our room was indeed very close to the reception area which was really helpful. Thank you!

Stayed in February 2024