2-12 Grey Street, Newcastle upon Tyne, NE1 6EE, United Kingdom
#14 of 59 hotels in Newcastle upon Tyne
Guests' ChoiceBased on 4097 hotel reviews
8.5Cleanliness
8.8
Comfort
8.9
Location
9.5
Facilities
8.6
Staff
9.3
Value for money
8.7
Free WiFi
8.5
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End of dialog contentReviewed: 4 June 2024
Harry
United KingdomNothing
Everything was great. Easy access. Comfy beds. Clean bathroom. Hot showers
Stayed in June 2024
Reviewed: 4 June 2024
Janet
United KingdomThe bar stopped serving at 10pm on the night we stayed.
Location very central . Very attentive decor. Friendly staff.
Stayed in June 2024
Reviewed: 3 June 2024
Natalie
United KingdomHad to ask for the mini fridge which we expected to already be in the room (as per description). However, it wasn't a problem for the receptionist to bring it up to our room promptly after requesting it...but it didn't get very cold! We were informed the mini fridges are going to be a permanent feature in the suites very soon
Love the split level suites. Breakfast is fantastic - cereals, pastries & drinks etc buffet style plus cooked to order hot breakfast. All delicious
Stayed in April 2024
Reviewed: 3 June 2024
Nicola
United KingdomGreat location. Staff were brilliant so friendly and welcoming. Unbelievable value will definitely stay again.
Stayed in June 2024
Reviewed: 3 June 2024
Lesley
United KingdomThe bed was a bit hard but apart from that all good.
The location was excellent and it was a really cute room
Stayed in June 2024
Reviewed: 3 June 2024
Steven
United Kingdomcouldn't pick a fault
hotel was perfect staff was brilliant nice clean and cosy too
Stayed in June 2024
Reviewed: 2 June 2024
Val
United KingdomThe convenience of its location,immaculately clean,nice decor & friendly staff.
Stayed in May 2024
Reviewed: 2 June 2024
Ziggy3150
United KingdomPerfect location near train station shps and restaurants. Fantastic breakfast choice all made to order and super efficient friendly staff doesnt disappoint.
Stayed in May 2024
Reviewed: 1 June 2024
John
United StatesAlways, good staff and clean comfortable rooms close to train station ,and 20 min from airport cant ask for more.
Stayed in May 2024
Reviewed: 30 May 2024
Beverley
United KingdomCrinkly duvet and pillow.
The rooms were lovely and staff were excellent
Stayed in May 2024
Reviewed: 30 May 2024
Canice
United KingdomNo residents bar
A great run hotel in a superb location who's staff were second to none.
Stayed in May 2024
Reviewed: 29 May 2024
Arnold
NetherlandsLots of little steps everywhere. Busy and noisy environment. The bed was narrow, 1.40 m only!
Beautiful old townhouse, 19th century. Lots of stairs though! Nice breakfast and good restaurant. Close to city center, but also close to lots of nightclubs and bars.
Stayed in May 2024
Reviewed: 29 May 2024
George
United KingdomThe bathroom was situated up a set of quite steep stairs. So every visit to the bathroom required climbing up and down each time. This was quite unnerving for an elderly couple especially at night when it was dark. It was a little disappointing to find that breakfast wasn't included in the price. It could be added if required at a cost of £15 per person if pre-booked or £17 per person for a walk-in. I would have thought at £85:50 per night breakfast would have been included. On principle we ate elsewhere.
The hotel was ideally situated for our needs being a short walk from our destination. There was a bar and restaurant within the hotel. However we used neither. The room was relatively quiet and the beds were comfortable. There appeared to be everything within the room that a visitor could need. Well stocked toiletries, tea/coffee makings, TV, hair dryer and even an iron and ironing board.
Stayed in May 2024
Reviewed: 28 May 2024
Karon
United KingdomRoom was not clean, carpets stained, dusty and little bit smelly in bathroom, had to run shower and taps for bit.
Good location.
Stayed in May 2024
Reviewed: 28 May 2024
Amy
United KingdomMore shelving around sink in bathroom if I was very pedantic.
Nicely decorated rooms. Clean. Excellent sound proofing given the very central location.
Stayed in May 2024
Reviewed: 27 May 2024
Alfie
United KingdomThe teas and coffees weren't especially lovely or generous, and sound proofing with the corridor wasn't perfect. The historic building is grand and very characterful - but that's a bit lost with the decor. But these are just details.
Fantastic location on the greatest street in the city. Smooth check in and out, friendly staff, and good facilities in the room. A comfy bed and bath, warm room and a nice view too.
Stayed in May 2024
Reviewed: 24 May 2024
Jamie
United KingdomThere are a few sets of steep steps to rooms and also inside our room. It was fine for us but if you have disabilities you will need to book an accessible room
Great location for the city centre and for restaurants and bars
Stayed in May 2024
Reviewed: 24 May 2024
Marie
United KingdomBit of a bad smell in the hotel lobby.
Comfortable bed and very clean bedroom and bathroom. Nice tv and plenty of pillows.
Stayed in May 2024
Reviewed: 24 May 2024
Kim
United KingdomLoved the hotel staff friendly great location but was disappointed that the hotel Restaurant and the wine bar were closed for the two nights we were there 😢I booked the hotel In November last year it would have been nice of them To let me know about the work that was being done
Stayed in May 2024
Reviewed: 24 May 2024
Henry
United KingdomExceptionally helpful and friendly staff, as you would expect from the people of northeast England
Stayed in May 2024
Reviewed: 24 May 2024
Michael
United KingdomThere's wasn't anything I didn't like.
Check in was quick and the gentleman checking us in was excellent. Gave us directions on how to get where we needed to be that night. He went above and beyond, unfortunately I didn't get his name. Great location, comfy beds and would definitely return. Thank you.
Stayed in May 2024
Reviewed: 23 May 2024
Marcus
United KingdomShower Lift very small
Location Room Size Staff Value for Money Comfortable Bed
Stayed in May 2024
Reviewed: 22 May 2024
Bethany
United KingdomShower in bathroom wasn’t great and the grout could be refreshed. Television wasn’t a smart tv which isn’t terrible however we were limited as to what we could watch while in the room at night. Unable to cast to television either.
Room was clean and well presented and we were able to check in before 3pm!
Stayed in May 2024
Reviewed: 21 May 2024
Mike
United KingdomNo roof top pool ha! Nothing bad about the place at all.
Superb location, I always stay here because its nice, clean and easy to get to. All the city surrounds this hotel. Walking distance to everywhere in the city.
Stayed in May 2024
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