Disorganised evening meal and certainty whether we would located in the restaurant or brasserie for dinner. Meals were excellent but lack of allergy knowledge by the serving staff was lacking. Some reception staff were very friendly and welcoming, but others not.

Had the family sea view room which although was a little dated was big, spacious and clean

Stayed in April 2024

The room had a emergency exit outside the window so we had a restricted view. Room 306.

We were moved to The Grand as hotel was closed.

Stayed in April 2024

I deducted marks for the broken pipe outside the window that let the running water pour down so loudly outside the window.. The zero view of a brick wall, The toilet needing cleaning again. No bottled water in the room and had to use bath tap water to make a tea after a long drive there. They should provide at least 2 bottles on arrival. Dirty stained carpet that made my white socks black and whoever was in the room Opposite kept going in and out there room several times through the night .. presumably to go and smoke outside the hotel.

It's a lovely hotel. Love the style and space the hotel provide for there guests.. the little library is snug and cosy .. the comfortable sofas and fire places... It was a nice stay plus in a great area in easy walking distance to torquay Town.

Stayed in March 2024

Room décor dated and bed base was very scruffy.

Room was clean and tidy, staff pleasant, good location.

Stayed in April 2024

We were sent to the Grand instead but had a great time.

Stayed in March 2024

We were not provided with a bath mat and my son slipped and fell hurting himself

Lovely character decor, large room, lovely dining room and bar

Stayed in April 2024

It was nice, quite and friendly.

N/A

Stayed in March 2024

All scores are for the grand hotel as that is where we were transfered to. Liked location, staff, cleanliness

Stayed in March 2024

Room decor a teeny bit tired, bathroom silicone needed re doing (bit moldy) and middle of the night fire alarm/evacuation was a bit of a hassle. But I’d definitely book again, I liked the place. It’s charming.

Cool faded glamour (we were in the Grand hotel bc building), lovely staff.

Stayed in March 2024

Transferred to the Grand Hotel as the Abbey was closed. Emailed beforehand to make sure it was ok. Staff really friendly and helpful. Recommended.

Stayed in February 2024

Only issue was we had 2 small dogs and had to eat breakfast in the bar area. My husband is disabled so I had to travel to the dining room several time to get both our breakfasts and drinks.

free parking

Stayed in February 2024

The smart TV installed in our room was great but did not have any ‘smart’ functions due to the WiFi not being connected to the internet. This was not an issue as we could use our own personal hotspot but a note for others staying who may not know how to or be able to do the same.

We booked to stay at Abbey Sands but were moved to The Grand (a nearby sister hotel) with no extra fees or any complications. Fantastic location, very close to the beach and a short walk to town also. Free parking permit was given on (early) arrival. Staff were friendly and helpful. Onsite facilities were easy to access, including before check in. Towels were provided for the swimming pool. Room was clean and tidy, had everything we needed.

Stayed in March 2024

Restaurant is very expensive for both breakfast and dinner. No special offers or set menus and no dietary allowances . For example £18 for breakfast for diabetic , with no fat free cooking, veg or salad options . Reception correspondence did not answer this direct dietary question when asked and also did not say there was free parking either. Charged £20 then on checking out they told us, due Receptionist error of not entering our car registration, we may get a £60 fine so we'd have to pay it then claim it back through the hotel. Not the way you want to end your stay with a parking fine due to their error!!! Hotel room at back of hotel was noisy with train announcements and very late 1am parry noise. Pool was cold and needs repair to cracked tiles urgently.

Moved from Abbey Sands to The Grand Hotel to a large room, very good value. Beautiful location near the sea, with conservatory offering food. Walkable to main town . Spa available but might need to book.

Stayed in February 2024

Moved to the Grand, very good staff , beautiful quality room spotlessly clean, stunning building and view.

Stayed in December 2023

Brilliant location walking distance to the theatre. Spacious twin room, clean and comfortable. Very nice breakfast in the lovely dining room.

Stayed in March 2024

Brilliant breakfast

Stayed in February 2024

Only down side was the pillows. Not very comfortable.

Very impressive looking building, staff lovely and friendly nothing was to much trouble. Room very clean, lovely shower.

Stayed in February 2024

Just 1 thing to mention is the WiFi. If that's important, it's not very strong, constant, or password protected. Also, I had a technical issue with the TV, and 3 staff members tried to solve it. They were all friendly and professional. Although it was never entirely fixed, we found a way to use it in the end.

I was happily upgraded from Abbey Sands to the Grand.so the review is for the Grand.. The building and reception were a delight. It looks well looked after. The room was clean and comfortable. I was impressed after reading some of the negative comments on google.. The location was perfect for me right by the station. Did not really hear the trains even though I was facing the station. Over the road from the beach and a bus stop. 20 minutes walk from the town. Enjoyed reading the papers in the bar with a drink.

Stayed in February 2024

In the Grand Hotel, the beds are way too hard. It's probably OK for most people, but it wasn't comfortable for my husband and I. Also we went to breakfast at 7am when breakfast opened and the food was cold its a buffet style service and we did expect to have a hot breakfast so that was very disappointing the next morning we had cereal and toast which was OK. Our evening meal we book separates from our package by the time we received it it was going cold it was hot on the surface and cold underneath as it had been sat under a hot plate so at £73.00ish for a meal it was overall disappointing again .

We didn't stay at the Abbey sands Hotel we were transferred to the Grand hotel . The staff are very nice and friendly the location was amazing the hotel in general was lovely the pool was great I loved my swim .

Stayed in February 2024

Upper floors a bit tired and in need of TLC. Unable to make the room a suitable temperature (too warm). Mattress very hard even with a mattress topper. Very basic gym (still able to make some sort of work out-just not ideal). Not great you have to walk through the pool with outdoor shoes to get to the gym. No hygiene spray available and no one to ask. Pool is useable and good for small children but does need a good face lift as very tired.

Good location. Lobby and restaurant high quality. Room adequate and kept clean. The reception staff and breakfast staff were lovely and friendly and when asked went out of their way to assist.

Stayed in February 2024

We were transferred to the Grand Hotel as Abbey Sands was closed for the winter. At the Grand we had an excellent room, all the staff were friendly helpful and efficient, the breakfast we very good.

Stayed in February 2024

Looked a little tired in the corridors upstairs.

Didn’t actually stay at the Abbey Sands as it was being refurbished. However transferred to the Grand a sister hotel which we were really pleased with. Staff were lovely, bar and lounge area had a wonderful view of Torquay, great place to sit to see the lights and the sun go down.

Stayed in January 2024

Decor was a bit outdated and the keys were old fashioned.

I was moved to The Grand which was very pleasant indeed. Location was great and the breakfast was yummy! Would def go back and stay here again.

Stayed in January 2024

The shower cubical is fairly small in bathroom. Large people would have a problem. The bathroom itself is very big size, just not very well designed.

We have been transferred to partner hotel - Grand Hotel, so this is review for it. The standard room we had was very spacious with big bathroom. The décor is fine, although little shabby. The breakfast was buffet style and was good. Little extra is indoor pool and small gym, so if you have time you can spend it there. Overall happy with our visit.

Stayed in January 2024