Reception

Location

Stayed in May 2024

Location good. Hotel clean. Very happy.

Our stay was excellent. Everything was as expected. Shame the pool heating needed fixing.

Stayed in May 2024

Clean and well maintained

Stayed in May 2024

Stairs and no lifts, sound insulation from room above

Close vincinity to beach, spacious clean rooms, comfortable bed and wonderful helpful staff

Stayed in May 2024

Staff all helpful clean and tidy hotel.Good location

Stayed in May 2024

Everything okay

Price and location staff very polite hotel very clean

Stayed in May 2024

Disorganised evening meal and certainty whether we would located in the restaurant or brasserie for dinner. Meals were excellent but lack of allergy knowledge by the serving staff was lacking. Some reception staff were very friendly and welcoming, but others not.

Had the family sea view room which although was a little dated was big, spacious and clean

Stayed in April 2024

The room had a emergency exit outside the window so we had a restricted view. Room 306.

We were moved to The Grand as hotel was closed.

Stayed in April 2024

I deducted marks for the broken pipe outside the window that let the running water pour down so loudly outside the window.. The zero view of a brick wall, The toilet needing cleaning again. No bottled water in the room and had to use bath tap water to make a tea after a long drive there. They should provide at least 2 bottles on arrival. Dirty stained carpet that made my white socks black and whoever was in the room Opposite kept going in and out there room several times through the night .. presumably to go and smoke outside the hotel.

It's a lovely hotel. Love the style and space the hotel provide for there guests.. the little library is snug and cosy .. the comfortable sofas and fire places... It was a nice stay plus in a great area in easy walking distance to torquay Town.

Stayed in March 2024

Room décor dated and bed base was very scruffy.

Room was clean and tidy, staff pleasant, good location.

Stayed in April 2024

We were sent to the Grand instead but had a great time.

Stayed in March 2024

We were not provided with a bath mat and my son slipped and fell hurting himself

Lovely character decor, large room, lovely dining room and bar

Stayed in April 2024

It was nice, quite and friendly.

N/A

Stayed in March 2024

All scores are for the grand hotel as that is where we were transfered to. Liked location, staff, cleanliness

Stayed in March 2024

Room decor a teeny bit tired, bathroom silicone needed re doing (bit moldy) and middle of the night fire alarm/evacuation was a bit of a hassle. But I’d definitely book again, I liked the place. It’s charming.

Cool faded glamour (we were in the Grand hotel bc building), lovely staff.

Stayed in March 2024

Transferred to the Grand Hotel as the Abbey was closed. Emailed beforehand to make sure it was ok. Staff really friendly and helpful. Recommended.

Stayed in February 2024

Only issue was we had 2 small dogs and had to eat breakfast in the bar area. My husband is disabled so I had to travel to the dining room several time to get both our breakfasts and drinks.

free parking

Stayed in February 2024

The smart TV installed in our room was great but did not have any ‘smart’ functions due to the WiFi not being connected to the internet. This was not an issue as we could use our own personal hotspot but a note for others staying who may not know how to or be able to do the same.

We booked to stay at Abbey Sands but were moved to The Grand (a nearby sister hotel) with no extra fees or any complications. Fantastic location, very close to the beach and a short walk to town also. Free parking permit was given on (early) arrival. Staff were friendly and helpful. Onsite facilities were easy to access, including before check in. Towels were provided for the swimming pool. Room was clean and tidy, had everything we needed.

Stayed in March 2024

Restaurant is very expensive for both breakfast and dinner. No special offers or set menus and no dietary allowances . For example £18 for breakfast for diabetic , with no fat free cooking, veg or salad options . Reception correspondence did not answer this direct dietary question when asked and also did not say there was free parking either. Charged £20 then on checking out they told us, due Receptionist error of not entering our car registration, we may get a £60 fine so we'd have to pay it then claim it back through the hotel. Not the way you want to end your stay with a parking fine due to their error!!! Hotel room at back of hotel was noisy with train announcements and very late 1am parry noise. Pool was cold and needs repair to cracked tiles urgently.

Moved from Abbey Sands to The Grand Hotel to a large room, very good value. Beautiful location near the sea, with conservatory offering food. Walkable to main town . Spa available but might need to book.

Stayed in February 2024

Moved to the Grand, very good staff , beautiful quality room spotlessly clean, stunning building and view.

Stayed in December 2023

Brilliant location walking distance to the theatre. Spacious twin room, clean and comfortable. Very nice breakfast in the lovely dining room.

Stayed in March 2024

Brilliant breakfast

Stayed in February 2024

Only down side was the pillows. Not very comfortable.

Very impressive looking building, staff lovely and friendly nothing was to much trouble. Room very clean, lovely shower.

Stayed in February 2024

Just 1 thing to mention is the WiFi. If that's important, it's not very strong, constant, or password protected. Also, I had a technical issue with the TV, and 3 staff members tried to solve it. They were all friendly and professional. Although it was never entirely fixed, we found a way to use it in the end.

I was happily upgraded from Abbey Sands to the Grand.so the review is for the Grand.. The building and reception were a delight. It looks well looked after. The room was clean and comfortable. I was impressed after reading some of the negative comments on google.. The location was perfect for me right by the station. Did not really hear the trains even though I was facing the station. Over the road from the beach and a bus stop. 20 minutes walk from the town. Enjoyed reading the papers in the bar with a drink.

Stayed in February 2024