1. Walking up 5 floors as lifts out of order. 2. Locks and door handles in poor state of repair

Convenient for Lime St station

Stayed in July 2023

We paid 260 euros/night to have an appartment with balcony and the balcony was locked. I called the telephone to ask about the key, and they answer me 2 days later that the door was broken. Two days before my arrival they asked me for security deposit, 550 euros! Today, 10 days after me departure i still wait for the reversal of the deposit.... the sofa in the living room where i slept was dirty and there were also some broken things in the house which was not fixed before our arrival. the check in was also very difficult and 10 hours before my arrival i hadnt received "instructions email."

Stayed in May 2023

Check-in was a bit adventurous and took more than 30 minutes due to the numerous codes and the need to retrieve a key from a specific location using a code. Upon arriving at the apartment, I discovered that it had no power. The issue took another three hours to resolve, but the service personnel that came by were very competent and friendly, explaining everything to me. A deposit of 500 pounds is required, which will be refunded within 14 days. The living room and kitchen have been recently renovated and are in good condition, but the windows leak and the sliding door to the balcony is stuck, making it unusable. The washing machine is new and detergent was provided. The kitchen, however, is poorly equipped, with only salt, pepper, and tea available. There are no kitchen knives or scrapers and the plastic handles on the cooking utensils are coming off. I had to buy these things myself. The apartment is located on the upper floors, offering a good view of the industry and business of Liverpool. It is quiet for its proximity to the city center, and the neighbors are nice, some of whom are homeowners and also quiet. It takes about 10 minutes to walk from the apartment to Liverpool Lime Street station. The bathroom needs renovation, as the floor covering is coming off and the fixtures are old. The TV is somewhat blurry, but it has an Amazon Firestick and can be used with personal accounts to access certain services. The WiFi is very good. The vacuum cleaner was broken and very dirty. An iron and ironing board are provided, but I had to buy my own toilet paper. The electric heating works well, but the apartment is drafty and it could be difficult to heat if the temperature drops below freezing. During my stay, the temperature was 7 degrees Celsius and the heating worked well.

Stayed in January 2023

no bed sheets for the sofa for 2 people, after call with staff no reaction. warm water was not availaible. after some research we found a gadget for it in small room, with manual traetment. there was no instruction for it. in the kitchen there was only one pan, nothing more. the cooker was not working.

location was good, nice painting on the wall

Stayed in July 2022

I arranged to pick up the key early and was assured that it was set up. Unfortunately, the key was not available and we ended up waiting an additional 2 hours in the rain. The apartment was dirty; the sofa was completely sunk in that was unable to sit on, broken tiles on bathroom floor with sharp edges, definitely a H&S risk, the bath/shower very dirty and mouldy, no heat in lounge area, squashed insects on louvre blinds, no hot water in the bathroom or kitchen, and to top it off, the balcony door would not close properly and I thought it was going to blow in. I had to stuff the 3" gap with extra pillows and towels. I will attach photos and the video of the gale coming through the balcony door. I am so disappointed and very angry that you expect people to pay money to stay in accommodation that is not fit for purpose....

I can't say that I particularly liked ANY of the whole experience... the layout of the apartment was nice, that's about it.

Stayed in December 2023

1, broken tiles in the bathroom, I cut my foot on them 2, toaster did not work 3, all cooking utensils were meted and unusable 4, there were only 2 forks and 3 of us staying 5, two internal doors didn't close 6, bathroom door didn't lock 7, patio door lock broken 8, broken tiles on the patio, chair leg slipped down it and was pretty scary 9, none of the beds were made up, and the quilt covers were not on the duvets so could see bedding old and stained. Sofa bed mattress wafer thin. 10, general cleanliness was not great Have been in contact with the company and their response was....thanks for the feedback

Close to local amenities

Stayed in October 2023

there was ash on the floor in the living room, sat on the sofa once when we first got there and the cushion went straight through, balcony door could not be shut, bin has no lid on it, the front of the washing machine looks like it’s been ripped off, stains all over the bed, floor in the bathroom was covered in crumbs. had to go to a dodgy fuel station 10 min walk away to pick the keys up the woman wasn’t very nice at all didn’t know what was going on either. should have a coded key box outside the appartment instead

nothing

Stayed in May 2023

nothing

location and comfort

Stayed in November 2022

Dirt, poor condition, blood on towels, dirty cutlery, a stain from a previous guest on the windowsill. bathroom like didn’t work, chips in the floor tiles making them wobble. Arrived to the property without power. Awaiting on a 10% refund

good location and general facilities

Stayed in October 2022

There are no comments available for this review

Stayed in April 2023

There are no comments available for this review

Stayed in July 2022

There are no comments available for this review

Stayed in June 2023

There are no comments available for this review

Stayed in January 2023

There are no comments available for this review

Stayed in October 2022