Court Square, Carlisle, CA1 1QY, United Kingdom
#5 of 12 hotels in Carlisle
Guests' ChoiceBased on 296 hotel reviews
8.1Cleanliness
8.5
Comfort
8.5
Location
9.4
Facilities
8.0
Staff
9.1
Value for money
8.5
Free WiFi
7.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 12 May 2024
Sylvia
IrelandAs I was meeting friends, it did'nt matter - but be warned no restaurant, other than breakfast. However plenty of places to eat or grab a coffee nearby - ask friendly reception...
Close to the lift as requested (thank you!)...very spacious, bright room, huge bed. Looking out the front of hotel, cool view. Big, spacious bathroom, which was great!!! (my last stay here, the bathroom was tiny, squeeze into it, sit on toilet and you could reach into shower, whilst the basin was pretty much on top of you!) Breakfast was fine, maybe add a bit more choice to it? Location, second to none, literally step across to train station...whilst a plentiful supply of buses too.
Stayed in April 2024
Reviewed: 8 May 2024
Lucy
United KingdomReally noisy plumbing!!! When the neighbouring room flushed the loo, the noise from the pipework was deafening. Very unnervingly and meant repeated disturbance through the evening into the night. Breakfast (cooked items) were cold!
The usual rooms you'd expect from a group like Best Western. Nice, polite service in general from the staff
Stayed in May 2024
Reviewed: 8 May 2024
Susan
United KingdomRoom was not suitable for my needs so we were kindly moved to another room with a very ting shower room not big enough and the bed against the wall again not suitable ,We were with friends and found out we paid more for our room than they had so very disapointed .
Stayed in May 2024
Reviewed: 8 May 2024
Green
United KingdomNo real problems that I noticed.
Very convenient for the station, as we arrived and were to depart by train. Superb full English breakfast and friendly staff, Also very inexpensive.
Stayed in May 2024
Reviewed: 8 May 2024
Harrison
United KingdomView of the bins. It didn't matter for just a few hours I stayed but would be an issue on a longer stay.
Location perfect next to railway station. Very good breakfast. Room small but clean and comfortable if a bit dated and just what I needed for a quick stopover. Waitress at breakfast excellent.
Stayed in April 2024
Reviewed: 7 May 2024
Susan
United KingdomThis was a lovely hotel based in the center of Carlisle, a few steps from the train station and close to all amenities pubs bars restaurants, and old fire station for bands ect. Would highly recommend
Stayed in May 2024
Reviewed: 7 May 2024
David
United KingdomFree upgrade. Breakfast good.
Stayed in April 2024
Reviewed: 6 May 2024
Gordon
United KingdomRooms had been decorated but but not refurbished. Policy seemed to be pay more and get an upgrade. Parking expensive.
Location ( right in City centre) and breakfast. ( nicely laid out , good orange juice an good food qiality and availability )
Stayed in May 2024
Reviewed: 5 May 2024
Max
United KingdomCan't actually pin point anything. It was a good experience all round.
Service was brilliant,everything was clean and a good nights sleep was had ahead of work the following day! This is now my go to hotel in Carlisle!
Stayed in March 2024
Reviewed: 2 May 2024
James
United KingdomDated room and pricey bar
Pleasant staff and good location
Stayed in April 2024
Reviewed: 2 May 2024
Marie
United KingdomGood location good breakfast
Stayed in May 2024
Reviewed: 1 May 2024
Seamus
IrelandThe lift made funny sounds! We used the stairs
Location, nice big bedroom
Stayed in April 2024
Reviewed: 30 April 2024
Howard
United Kingdomthe maintenace of the rooms was poor
the location right next to the station
Stayed in April 2024
Reviewed: 29 April 2024
N
United KingdomFour rooms booked. Rooms in need of updating, carpet worn in parts, noisy overnight some kind of fan outside a couple of our rooms and rooms on the others of the hotel had the train station announcement noisy and all room could hear music into the really hours
Location ideal for town. Staff very pleasant
Stayed in April 2024
Reviewed: 29 April 2024
Parker
United KingdomBathroom a little dated and noisy
Great location, although parking is a problem and expensive
Stayed in April 2024
Reviewed: 29 April 2024
Mel
United KingdomN/a
Perfect location. Clean and comfortable with friendly staff
Stayed in April 2024
Reviewed: 27 April 2024
Sophie
United KingdomVery loud at night
Clean, comfortable & staff where friendly
Stayed in April 2024
Reviewed: 27 April 2024
Richard
United KingdomRoom was spacious. Hotel overall very nice indeed
Stayed in April 2024
Reviewed: 26 April 2024
Karen
AustraliaThe room had bath tub and not a walk in shower. Stepping into and out of a bath tub is very difficult for me to manage with arthritis.
The location is right beside the railway station. So I walked outside and there it was! No lugging suitcases around or needing a taxi. The room was clean and bright, very spacious. There was lift to get to the floors. No lugging a suitcase up staircases. It was close to the city centre just a short walk to the shops and the tourist attractions like the Cathedral and the Castle. And of course the train station was next door for a trip to see Hadrian’s Wall.
Stayed in April 2024
Reviewed: 25 April 2024
Rick
United KingdomLocation as I was travelling by train Much better than expected for a former “Victorian station hotel “
Stayed in April 2024
Reviewed: 23 April 2024
Dominic
United KingdomCould be a little bit noisy at times due to proximity to lift. Shame no catering other than a breakfast at additional cost on offer.
Can't fault the location, ideal for trips into Scotland and across Cumbria. Room had everything I needed and very nice to have a bath rather than the usual shower at the pricepoint.
Stayed in April 2024
Reviewed: 22 April 2024
Maureen
United KingdomEverything wad good.
The location. Very handy for the train station and the city centre.
Stayed in April 2024
Reviewed: 18 April 2024
Stephen
United KingdomFlat atmosphere in the bar. Some staff seemed to need more customer engagement training some were excellent though.
Good location
Stayed in April 2024
Reviewed: 18 April 2024
Catrina
United KingdomBit dated but very clean
good, clean and comfortable bed and pillows
Stayed in April 2024
Kuwait, Kuwait
Betanzos, Spain
Cavriana, Italy
Cabo Frio, Brazil
Minsk, Belarus
La Spezia, Italy
Rome, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content