15 Hope Street, Belfast, BT12 5EE, United Kingdom
#22 of 46 hotels in Belfast
Guests' ChoiceBased on 7309 hotel reviews
8.4Cleanliness
8.8
Comfort
8.8
Location
9.2
Facilities
8.6
Staff
9.0
Value for money
8.4
Free WiFi
8.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 28 April 2024
John
United KingdomLovely hotel, close to city centre
Stayed in April 2024
Reviewed: 27 April 2024
S
Abkhazia, GeorgiaMore breakfast stuff
Was ok
Stayed in April 2024
Reviewed: 25 April 2024
John
United KingdomBreakfast
Stayed in April 2024
Reviewed: 24 April 2024
Liam
IrelandBit expensive, exterior needs a paint
Central location, nice rooms, good breakfast, staff were lovely.
Stayed in April 2024
Reviewed: 20 April 2024
Melissa
United KingdomGood selection for breakfast
Stayed in April 2024
Reviewed: 16 April 2024
Karina
United KingdomLocation very good and the beds were very comfy, Breakfast was nice as well
Stayed in April 2024
Reviewed: 15 April 2024
Barbara
United KingdomOur double bed had a single duvet in the cover so moved to one side. No probs though as room was warm.
Breakfast was amazing, my granddaughter especially like making her own waffles. Perfectly central especially for bus station. Great restaurants round about and handy for all tour buses.
Stayed in April 2024
Reviewed: 13 April 2024
Bernie
United KingdomWater could have been given in the room’s
It was fine no fried eggs even when was requested bacon a little bit hard
Stayed in April 2024
Reviewed: 13 April 2024
Karen
AustraliaThe friendly helpful staff.
Stayed in April 2024
Reviewed: 12 April 2024
Todd
United KingdomHad to ask for fresh towels as room hadn’t been cleaned not that it needed it but fresh towels were required and we also ran out of toilet paper on our last day due to no room cleaning
Very friendly hotel,clean and excellent breakfast
Stayed in April 2024
Reviewed: 12 April 2024
Selma
United Arab EmiratesBreakfast could have better cooked options, especially for vegetarian/non-meat selection. The fruit selections was low/very basic (apples, mandarines).
Location. Clean, welcoming lobby.
Stayed in April 2024
Reviewed: 11 April 2024
Zara
United KingdomSofa bed could have been better
Breakfast was great. Staff very attentive to any requests
Stayed in April 2024
Reviewed: 10 April 2024
Paula
United KingdomNothing
Room was good on the 8th floor but lift was very efficient. Good facilities tea, coffee etc,. Breakfast was very good plenty of choice and hot. Ideal location for everything and next to the bus and train station.
Stayed in April 2024
Reviewed: 8 April 2024
Raquel
United KingdomRight in the city centre
Stayed in April 2024
Reviewed: 8 April 2024
Noel
United KingdomWould have been better if breakfast is variable each day i.e MWF/TTH/SS
Location is very central. Breakfast is good but it is always the same every day.
Stayed in April 2024
Reviewed: 8 April 2024
Judith
United KingdomThe camp bed was uncomfortable for my children so all 3 ended up in the normal divan and I had the camp bed which I agree was an uncomfortable sleep.
Staff were very helpful at breakfast and found me a table away from other diners as having 3 kids on my own 2 with special needs can sometimes disturb others eating. So thank you to the staff for helping me have an anxious free breakfast with my children.
Stayed in April 2024
Reviewed: 7 April 2024
Jane
United KingdomNothing
Everything
Stayed in April 2024
Reviewed: 5 April 2024
Niamh
IrelandNothing
Very central location...could walk into city
Stayed in April 2024
Reviewed: 4 April 2024
Rebecca
United Kingdomduvet didn’t fill cover so I didn’t have duvet inside my side of covers. extra bed wasn’t made up on arrival. no extra cup and tea bags etc for the third person staying in room.
Location close to Europa bus station, centre and university. Great rosti’s at breakfast. comfortable beds.
Stayed in April 2024
Reviewed: 4 April 2024
Yajnesh
IndiaFelt more like budget hotel from Hilton as there were no Bath tubs and toiletries. Live Kitchen counter for breakfast might help, had breakfast thrice so menu feels redundant without live kitchen. (Given food with options was great)
Staff was really great, Clean rooms(bedding during the stay could have improved). Great showers. Loved the breakfast, they have a waffle maker as a addon. Bar open till 12 with 24/7 Pizza available. Hotel is in a prime location with bus stations nearby. Thank you for the top floor room, had an amazing view, well insualted windows.
Stayed in April 2024
Reviewed: 29 March 2024
Thomas
United Kingdombreakfast good.
Stayed in March 2024
Reviewed: 28 March 2024
Marie
United KingdomNothing
Clean and friendly
Stayed in March 2024
Reviewed: 28 March 2024
Noel
IrelandLocation was excellent, staff were very friendly and the hotel was warm and welcoming
Stayed in March 2024
Reviewed: 27 March 2024
Linda
CanadaI knew that there was a car park next door to the hotel that can be used, but didn’t realise that the elevator takes you down the bus/train station, and likewise you have to access the car park as a pedestrian through the station. Not a big deal at all, but a little confusing when you don’t have your bearings. Also, make sure you get your parking ticket validated by the hotel as you get a discount (from the 24 hour rate anyway) which is really great.
The location is super central. Bed was really comfortable. Room was clean and decent size for two twin beds. Tasty breakfast too.
Stayed in March 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content