no staff to attend to you. it was hard to locate the door and no signage

proximity to where I worked

Stayed in February 2023

bit tired and dated

location

Stayed in September 2022

There was a pile of mysterious wires in the corner of the room, and the toilet seat was in need of a replacements. The curtains also weren't big enough to cover the entire window.

The beds were comfortable, and the sheets were silky which I liked, there was also a very big window which was nice.

Stayed in May 2022

Rude staff

Stayed in April 2024

Stupid lights on timer in sitting room. I get it but set it for longer. Poorly equipped kitchen very little cutlery

Bed was ok

Stayed in April 2024

Dead flies, dirty. If you book for 3 people don’t believe the advert, rather just get 2 rooms. We believed the advert and the “futon bed” was put in the kitchen so people were walking around us to go to the toilet etc. Random strangers. As a woman having random men walking around you at night isn’t the best experience. We talked to the host (calls weren’t answered, we managed to talk to them on booking dot com) and with a rude attitude all they said is that we should have got 2 rooms then. The advert also said that the every room comes with a kitchen, microwave, terrace. Everything is shared. And there wasn’t a microwave, unless it was hidden somewhere. While we were there there was a couple who came to stay, they just left the first night. We were there for work so unfortunately we couldn’t just leave.

Nothing really.

Stayed in March 2024

I am chasing for the refund for this booking since last 4-5 days. Please can some one get back to me asap.

Stayed in March 2024

Beds wobbly, bolts in draw, uncomfortable, not clean was noisy we didn't even stay the night

Nothing at all

Stayed in March 2024

Property not as advertised.. floor mattress is not a futon.. says each unit has its own kitchen, but what you get is just a bedroom all other facilities are communal..

Stayed in March 2024

Made a reservation for a group of 10 friends for a two-night stay starting from New Year's Eve. On the day of the reservation, the host called my friend who made the booking to specify no parties were allowed, which wasn't an issue as we didn't plan on having one. However, due to a friend's illness, the reservation was passed to me to arrange check-in. When I called to confirm details, I was questioned on the reason for the booking and the host misunderstood our intentions, fearing a party despite our explanation of a quiet New Year's celebration. This led to a deadlock where the host advised that we were unable to proceed with our reservation. As a result, he directed us to seek a refund through Booking.com. However, considering the circumstances, it seems unjust that the cancellation and refund responsibility falls solely on us when it was his decision not to allow us to proceed with the reservation. My attempts to cancel our reservation directly with the host were met with resistance, prompting me to reach out to Booking.com's customer service for assistance. During my call with them, it was conveyed that despite the hosts earlier indication of being unwilling to accept us at the property, he had informed Booking.com that there was no issue with our arrival. Given this conflicting information and the discomfort caused by this situation, my friends and I regrettably no longer felt welcome or comfortable proceeding with our stay. Subsequently, we opted not to go to the property, relying on Booking.com's assurance of a potential refund due to our unease. The host has not responded to emails or calls regarding a refund, including Booking.com's engagement on our behalf, leaving us out of pocket during an already challenging time, and our New Year's Eve plans ruined.

Stayed in January 2024

Easy to stay

Stayed in December 2023

Terrible

Appalling condition

Stayed in October 2023

The facilities were terrible. Broken beds & bed bugs. Then when questioned with regards to a reimbursement they would not entertain it. don't stay here.

Nothing

Stayed in August 2023

Kitchen could have more items for cooking, eating, oven tray for example.

Simple but nicely refurbished property. I found all clean and tidy.

Stayed in July 2023

N/A6

The place is clean and tidy and has recrntly been fully modernised.

Stayed in July 2023

Back garden

all flat was excellent

Stayed in June 2023

I didn't get to stay, property cancelled at 1500 on the day I was due to arrive. Said it was due to a previous guest, which if true is fair enough. However not enough was done to care for the customer that was let down. I had to book a last minute hotel with no guarantee that I would get refunded for the current one until the cancellation was put through the next morning. I appreciate guy was busy sorting out previous guests mess but unless they had someone else staying that night, the current guest should have been a priority.

Location, Price

Stayed in June 2023

Walls were grubby. Other guest kept trying to get in our room so did not sleep well. Parking was not good

Stayed in London Gate as Harewood wasn't available . We'll stocked. Nice room and on suite.

Stayed in April 2023

Everything was awesome!!! Recommend 10000%

Stayed in February 2023

This a con it's an African multiple occupancy

This a con it is an African multiple occupancy

Stayed in August 2022

The room I chose some one had already dropped their luggage in it and if not that I had no choice at that point I would have never slept in that place

The house was very dirty the toilet and kitchen where in a sorry state

Stayed in September 2022

Was extremely dirty, was no kettle, was no bins in sight, was no tv in the bedroom, drawers were full of rubbish, crisp and biscuits wrappers under bed, was very filthy, and I felt very uncomfortable staying there. Kitchen and bathroom was disgusting.

Absolutely nothing.

Stayed in September 2022

The dirtyest place I have ever seen, the smell was disgusting, I couldn't stay here and booking. Com refused my refund, unless you like staying in crack dens stay away

Nothing

Stayed in September 2022

The whole accommodation it was dirty unacceptable.

Nothing

Stayed in September 2022