26-30 Cheltenham Parade, , Harrogate, HG1 1DB, United Kingdom
#9 of 22 hotels in Harrogate
Guests' ChoiceBased on 3015 hotel reviews
8.5Cleanliness
8.7
Comfort
8.7
Location
9.6
Facilities
8.5
Staff
9.3
Value for money
8.7
Free WiFi
8.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 7 May 2024
Edward
United KingdomRoom was far too warm with little control
Breakfast was fantastic
Stayed in May 2024
Reviewed: 5 May 2024
Davek1302
United KingdomVery shabby in places. Stairwells very dark, bannisters paint very chipped and needs updating. Room/apartment was at the very top and was pretty shabby & tired looking. Painted surfaces all chipped. Worst thing was basically no proper bathroom door - made from frosted glass, not full size and no way to keep it shut! Now we know why it was so cheap!
Very friendly & attentive staff. Lovely, plentiful, breakfast. Comfy clean bed. Proper large bath towels. Lots of tea/coffee available in the room. Great pub with outside space on a lovely warm day!
Stayed in May 2024
Reviewed: 5 May 2024
Catherinedson
United KingdomThe room was at the front of the hotel so was a bit noisy with traffic. It didn't spoil our stay but if you want an early night maybe ask for a room at the back. The bathroom door didn't close, which didn't bother us as we've been married for years, but not great for privacy. Also strong bleach smell from the bathroom and very creaky floors.
The location was great. Close to bars and restaurants. The room (2) was gorgeous with a comfy bed and a huge bathroom with a roll top bath and separate shower. Staff were friendly and breakfast was delicious with plenty of choice. Would stay here again.
Stayed in May 2024
Reviewed: 4 May 2024
Gary
United KingdomStaff very friendly, excellent centre location. Breakfasts fabulous. Very good choice of ales.
Stayed in April 2024
Reviewed: 3 May 2024
Kevin
United KingdomNothing much to improve on, its all good.
Our room (2) was very comfortable, the bathroom (with roll top bath and separate shower) was enormous. The breakfast is first class with lots of options. Staff very friendly.
Stayed in April 2024
Reviewed: 2 May 2024
Lauren
United KingdomN/A
The whole vibe was amazing, the staff friendly clean, bedroom was amazing, breakfast was lovely good quality
Stayed in April 2024
Reviewed: 2 May 2024
Trucia
United KingdomNothing, apart from the toast was made from really skinny bread.
Absolutely loved the decor of the room and the location was brilliant.
Stayed in April 2024
Reviewed: 2 May 2024
Karen
United KingdomNothing
Friendly, helpful staff, comfortable bed and well stocked tea/coffee. Fabulous choice of breakfast. We had the fruit and yoghurt granola which was plentiful but too sweet. Will choose something else next time.
Stayed in March 2024
Reviewed: 2 May 2024
Hill
United KingdomGoing home
The food the staff locatio room was large
Stayed in April 2024
Reviewed: 30 April 2024
Linda
United KingdomExcellent location. Really friendly staff
Stayed in April 2024
Reviewed: 28 April 2024
Sarah
United KingdomThe coziness of the place and bedroom was great. The hospitality was lovely, helpful and welcoming and breakfast was delicious.
Stayed in April 2024
Reviewed: 28 April 2024
Garry
United KingdomMattress was soft, not ideal for a bad back.!!! OK for a couple of nights.
Location was ideal, central to bars, shops, restaurants and station. Staff were friendly and efficient, breakfast was very good. The room was spotless, ideal for a couple. Free parking was a bonus!!!
Stayed in April 2024
Reviewed: 28 April 2024
Stephen
United KingdomExcellent breakfast. Why bother with some of the cheaper chains in the area if you want a decent start to the day ?
Stayed in April 2024
Reviewed: 27 April 2024
Andy
United Kingdomnot a lot to not like, the only slight negative I would say would be a foam duvet as opposed to a feather duvet. That is a pretty small item, though.
The property is very clean very welcoming
Stayed in April 2024
Reviewed: 27 April 2024
Lewis
United KingdomEverything was perfect
The staff were fantastic the beer was great / lovely clean room. The breakfast was 11/10
Stayed in April 2024
Reviewed: 27 April 2024
Steve
United KingdomLocation is excellent for access to the town and public transport to other destinations. Room was spacious, food excellent with attentive staff.
Stayed in April 2024
Reviewed: 27 April 2024
Anne
United KingdomIt was very shabby chic but going too much towards the shabby. Needs a sensitive update in places.
Staff very friendly and it appeared well run.
Stayed in April 2024
Reviewed: 25 April 2024
David
United KingdomGood food excellent bar and staff
Stayed in April 2024
Reviewed: 23 April 2024
Chris
United Kingdombreakfast was a bit disa[ointing the hardest fryed egg i have ever had
the room was perfectverybig the bathroom was amazing
Stayed in April 2024
Reviewed: 23 April 2024
Rob
United Kingdomthe bed was old and uncomfortable
the staff location and facilities were good
Stayed in April 2024
Reviewed: 22 April 2024
Beth
United KingdomThe toilet pump was very loud when flushed but that was all.
Very good location & very helpful and friendly staff
Stayed in April 2024
Reviewed: 22 April 2024
Laura
United KingdomMost members of staff we encountered were really friendly, but one seemed to have a bit of an attitude when we asked simple questions about the facilities in the rooms, just seemed like we were an inconvenience for being there. Whilst the room with kitchenette was lovely, the toilet wasn't cleaned properly and there was very minimal kitchen equipment (very small amount of cutlery and a couple of pans, but no plates/bowls and no supplies for washing up etc). This didn't impact our stay as we were eating out, but if we had booked with the intention of making any food we'd have been a bit frustrated.
Excellent location and a really nice pub. The rooms were quirky and beautifully decorated. Our party had a double room and a little suite with kitchenette and balcony - a really lovely treat to sit out and enjoy a sunny afternoon. Breakfast was a great selection and really tasty. All in all this hotel was good value for what we paid and I would consider staying again if in the area!
Stayed in April 2024
Reviewed: 20 April 2024
Scott
United KingdomGreat location. Lovely room. Friendly staff.
Stayed in April 2024
Reviewed: 19 April 2024
Hayley
United KingdomNothing
Quirky, funky decoration, central location, on site parking. Amazing breakfast included.
Stayed in March 2024
Castelldefels, Spain
Tokyo, Japan
Dubai, UAE
McKinney, USA
Acapulco, Mexico
Amsterdam, Netherlands
Canggu, Indonesia
Albir, Spain
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content