nothing it was all fabulous

The staff were fabulous made you feel really special, food was superb and the whole experiance was brilliant

Stayed in June 2021

room 205 - noisy ( generator). Limited vegetarian options

Location - comfortable and recently refurbished

Stayed in June 2021

Location, check in, dinning room, breakfast room,ability to walk around gardsns. Every thing was fantastic including the service.

Stayed in June 2021

Nothing, it was entirely brilliant.

The staff were all wonderful, they love dogs, the food was excellent, the gardens were lovely. The house is really impressive.

Stayed in June 2021

Wi fi not great.

Excellent location and all in superb condition. Our only niggle was the bed size, which was a standard double, so felt a bit tight. Not sure if this is the case in all of the double rooms, but if you are a six footer+ I would recommend that you enquire. Overall a really great place to stay.

Stayed in May 2021

We had no dislikes. It was faultless.

It was beautiful and so peaceful. The staff were so attentive and genuinely interested in your well being. Beautiful gardens and rooms, just spectacular. We decided we were returning after being there about an hour it was just breathtaking.

Stayed in May 2021

We didn't dislike anything.

The building inside and out is stunning. Very freindly, helpful and professional staff. Great food. Very clean throughout. Our double room was lovely with a very nice view through the window. Fantastic gardens. Really good value. HIGHLY RECOMMENDED!

Stayed in May 2021

Not much not to like - it would be nice if the restaurants had more than 1 vegetarian option on offer.

Beautiful setting. Staff very friendly and accommodating. Great facilities and we loved the bath in the en suite. Turn down service was a lovely extra.

Stayed in May 2021

Breakfast not as good a standard as Dinner .but they have only just opened so don’t be put off .

Fantastic location , amazing view and very friendly staff . Good evening meal in the Hills Restaurant

Stayed in May 2021

lovely location, though a little difficult to find.

Stayed in May 2021

Awful pothole driveway..! Watch the tires

Location is excellent

Stayed in December 2023

at the time of booking i had asked for a quiet room and firm bed. mattress was very tired on the edges where folk sit to get into bed. it was also too soft where people would have most likely slept. i ended up spinning the mattress 180 degrees which made a mild improvement but not enough for a sound night's sleep. the room was over the laundry, hearing the machines going beyond midnight wasn't appreciated either. these 2 aspects aside: all good. staff attentive.

really good breakfast. location beautiful.

Stayed in September 2023

we were a little late (40 minutes) checking out and they charged us a late check out fee which I had to argue to get removed. We are staying with 2 your children ( 1 and 4 years) and asked for a cot which didn’t arrive till we rang down to remind them. My husband had made note on my booking that it was my Birthday in the hope the hotel might do something to mark the occasion and it was never even mentioned. I just felt it some areas the attention to detail was was poor.

The property was beautiful and they had a self guided tour of the Hall and it’s beautifully manicured gardens. The hall is steeped in history and in our room there was book with the history of the hotel. Each room in the main house was named after a famous poet.

Stayed in August 2022

There was a machine noise all through the night. Was not a good night's sleep

Nice and quiet location

Stayed in May 2022

The bathrooms were not the best and the location was a bit out of the way.

The room was of a decent size and the staff were helpful.

Stayed in November 2021

I didn’t like been over charged on drinks that we never had. I sent several emails to the hotel for them to sort it out but they couldn’t be bothered to even reply.I wouldn’t recommend this hotel to anyone it’s very over priced and the food is very pretentious.

the location and if you wanted to get married.

Stayed in November 2021

-Poor management -The breakfast was very disappointing not what we were expecting. -Main toilets, service areas of were left wide open. -corridors very untidy

The grounds, the gardens, interior design was lovely.

Stayed in September 2021

Waiter was absolutely incapable and rude. Forgot to serve us and forgot orders from other tables. Shameful. Bathroom in room nowhere to hang towles?

Amazing venue

Stayed in July 2021

Couldn’t use any of the facilities due to a wedding and had to check out early.

friendly staff

Stayed in August 2021

What a disappointment, we arrived via a long pot holed track. Met by a receptionist who carried our case he then explained about the audio tour of the public rooms which was interesting . We were given a key to a classic room which was very small - no where to sit except on bed. We asked for a chair and receptionist said there should be one and he would get us one. Also coat hangers as none in wardrobe. We went for a walk through the gardens and returned to our room later. No sign of chair or hangers so asked again and they were brought to the room. Our dining experience was very poor. Food portions were minute, service took two hours for a three course meal this happened every evening in both restaurants. The menu was the same each evening. We were told the menus were changed each season but some times chef would try something new. After four nights boring. The first night the noise due to wedding and prom celebrations kept us awake until the early hours of the morning. We asked for a change of room but no rooms available. Next day we asked again because an other wedding was scheduled. We were given a room for disabled - no coat hangers here either so took the ones from the room we were leaving. We thought everything was now resolved. Alas no! Received an email from Booking.com cancelling our D B&B and reinstating B&B for the following three nights. On enquiry at reception to ask if dinner reservations had been cancelled they explained as we had vacated a room and moved to another not booked through Booking.com a new booking had to be made by the hotel for the next three nights. We were also informed that the drinks bill of £34 and £6 would be transferred to our present room. We had no drinks. This was explained as "human error". Appalled at b'fast after asking for a clean cup a replacement was brought with lipstick stain. Plates cold, breakfast cold limited choice, no cheese, ham or fish.

Nice gardens and walks. Audio tour of building. Decor and furnishings of public rooms good.

Stayed in August 2021

The service was the most disappointing. We waited on average 30 minutes to be served breakfast and 55 mins+ for our main meals at night. We waited about 25 minutes to be served drinks from the bar during the early evening and there were no snacks available such as peanuts or crisps. Our room tariff included access to a small storeroom for milk and soft drinks, plus snacks it said. There was never any milk, the soft drinks were warm and snacks amounted to some boiled sweets. Apparently, we were told later, that the refrigerator was broken. When we asked for milk to be delivered to our room, firstly it was forgotten then on the second occasion it took another 20 minutes. All in all the service was not consistent with what you would expect from such a prestigious place. Hence our disappointment.

The place and the grounds were really lovely. The room was okay, but when it's described as a cosy suite, it was not. It was a large room with two small soft chairs, an old very small wardrobe and no refrigerator. The bed was very comfortable and the room itself was quite clean, although we did find some confetti on the floor. The bathroom was adequate. The hotel décor was lovely filled with many period furniture items in a multitude of rooms. The restaurant we we given to use for breakfast and dinner was basic and a bit uncomfortable and extremely noisy due to it's acoustics. Breakfast freshly cooked food was okay, but the so called hot food at the buffet was cold and by 9:30am had quite obviously been hanging around for much too long. Dinner was nicely cooked, but the menu was very limited in choice.

Stayed in July 2021

Stuff,receptionist,booking problems with hotel.They made mistakes with our booking and didn’t fix this

I traveled a lot around the world,but it’s was the most terrible service I ever see….Absolutely not polite staff and especially receptionist. I’m highly not recommended this hotel and will leave this review on every site where I can rate this awful hotel….

Stayed in June 2021

Room we booked supposed to have garden view, but the window was made of frosted glass so we couldn't see anything when it was closed. After opening the window it got only worst. We had a view on bins and pile of rubbishes... The noise coming from some kind of chimney that was located next to our window was irritating. I didn't expect we would experiance such a disomfort in this hotel... charging someone 200 pounds for a small room with such a bad view is not right. Another disappointing aspect: breakfast. Omlet too underdone, the egg white was so runny almost raw. I asked for a new one and I received excatly the same omlet that I started to eat but reheated and smaller due to the fact that majority of eggs stayed on my prevois plate in a liquid form as it fall from the omlet after cutting into it. Not major issue but unfortunately it also impacted the whole experiance.

Garden and the map that was given to us in order to discover different areas around the hotel was an amazing idea. We had fun while walking and exploring. The buliding itself looks extraordinary. We were welcomed by lovely lady.

Stayed in May 2021

Highly recommend the audio tour.

Fantastic setting and the rooms are amazing. The staff were friendly and professional. As a couple we were made to feel at home. The food and service were exceptional .

Stayed in October 2023

Stunning views

Stayed in August 2021