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  5. Reviews of Best Western Premier Heronston Hotel & Spa

Reviews of Best Western Premier Heronston Hotel & Spa 3 stars

Ewenny Road, Ewenny, Bridgend, CF35 5AW, United Kingdom

#9 of 10 hotels in Bridgend

Guests' Choice

Review score

Based on 1288 hotel reviews

7.5

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8.2

  • Location

    8.5

  • Facilities

    7.8

  • Staff

    8.6

  • Value for money

    7.5

  • Free WiFi

    8.0

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Showing 76 – 100

  • Reviewed: 3 August 2023

    8.0
    Disappointing!!!
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    What I didn’t like is on arrival to the property, I was informed that the jacuzzi was nonexistent, this made my stay disappointing.

    The reason I booked this property was to enjoy the comfort of the jacuzzi.

    Stayed in July 2023

  • Reviewed: 2 August 2023

    8.0
    A very nice hotel.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 3 nights

    The meal on Sunday!

    Excellent and. Comfortable room, good breakfast. The fish & chip evening bar meal we had on Sunday was not good. Fish was Overcooked and not value for money.. we mentioned this to the staff. This was disappointing as we had eaten there on the Saturday and enjoyed it.

    Stayed in July 2023

  • Reviewed: 31 July 2023

    7.0
    Relaxing and friendly but overpriced
    • Leisure trip
    • Couple
    • Deluxe Twin Room with Skylight
    • Stayed 1 night
    • Submitted via mobile

    The bed was a very small double and I ended up sleeping on the tiny couch as we were expecting a twin room and just couldn’t fit in the bed.

    The refurbished dog friendly room was beautifully done and the spa was really restful. Breakfast was fun with a pancake machine.

    Stayed in July 2023

  • Reviewed: 30 July 2023

    6.0
    Three star hotel trying to be 4 star but not likely to get there soon.
    • Leisure trip
    • Couple
    • Deluxe Twin Room with Skylight
    • Stayed 1 night
    • Submitted via mobile

    Very irritating that you have to go to reception with your room key to exchange it for a Spa door key pointless why can’t they just activate it on your room key. Double beds only in dog friendly rooms, well supposedly double, very small not really big enough for two adults, shame Premier Inn don’t take dogs much better beds.

    Spa facilities good, bit dark. Dog walking area adequate. Breakfast OK staff friendly.

    Stayed in July 2023

  • Reviewed: 29 July 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Much improved with the upgraded facilities but Jacuzzi not working

    The facilities had vastly improved from my previous visit. I was a bit wary about the stay as was room not very good on previous visits.

    Stayed in July 2023

  • Reviewed: 27 July 2023

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Superior King Room
    • Stayed 1 night

    Nice hotel with friendly staff, good pool and sauna.

    Stayed in July 2023

  • Reviewed: 27 July 2023

    8.0
    Very pleasant stay and a hotel that would meet or exceed most people's standards.
    • Leisure trip
    • Group
    • Deluxe Double Room with Sofa Bed
    • Stayed 1 night

    Breakfast choices was a little limited and parts of the breakfast such a scrambled eggs was under supplied, additionally, the pancake machine was very good if only it didn't breakdown every 1 or 2 pancakes. Also there was no coffee!

    Swimming pool was really beautiful really enjoyed my swim in there. Also, amazing hash browns during breakfast. Finally the rooms were very clean and comfortable.

    Stayed in July 2023

  • Reviewed: 26 July 2023

    7.0
    Very happy and will certainly consider again if required
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 3 nights

    Bar area not great.

    Just a short stay but everything was fine.

    Stayed in July 2023

  • Reviewed: 21 July 2023

    8.0
    It was just for one night.
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    The bathroom fan didn’t work properly, so made a clunking noise whilst in use.

    Staff were friendly and helpful. Room was comfortable and quiet.

    Stayed in July 2023

  • Reviewed: 21 July 2023

    9.0
    Superb
    • Business trip
    • Solo traveller
    • Standard Room with One Double Bed and Two Single Beds
    • Stayed 1 night
    • Submitted via mobile

    Good location, very friendly staff

    Stayed in July 2023

  • Reviewed: 20 July 2023

    9.0
    Fabulous!
    • Leisure trip
    • Group
    • Family Room
    • Stayed 2 nights
    • Submitted via mobile

    My only disappointment was the jacuzzi wasnt working

    Very happy with hotel and staff especially ryan he went above and beyond. Food was delicious, our room was more than i expected.

    Stayed in July 2023

  • Reviewed: 16 July 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    no jacuzzi,staff were poor in the restaurant and front desk.

    price and hotel refurb.

    Stayed in July 2023

  • Reviewed: 10 July 2023

    9.0
    Lovely clean, modern hotel with a nice bar area and outdoor seating. Comfy beds.
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Clean and modern

    Stayed in July 2023

  • Reviewed: 5 July 2023

    6.0
    Pleasant
    • Leisure trip
    • Group
    • Deluxe Twin Room with Skylight
    • Stayed 1 night

    Odd smell in corridor; brown water from main shower head (room 32). Bar meal disappointing - veggie burger lacklustre, dry.

    Room lovely. Waiters at breakfast particularly nice.

    Stayed in July 2023

  • Reviewed: 4 July 2023

    9.0
    A great hotel which I would visit again
    • Business trip
    • Solo traveller
    • Deluxe Double Room with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    I had expected housekeeping to tidy my room after the first night but they didn’t. A newspaper preference was requested but no paper was provided

    Room was large and very nice. Also very clean. Bathroom was great with both fixed and hand held shower heads. Breakfast was good with unlimited continental selection as well as cooked breakfast options and beverages.

    Stayed in June 2023

  • Reviewed: 3 July 2023

    8.0
    Good hotel and spa-good value
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    14 emails for a 1 night booking - and most of them were incorrect - there is no on line check in!

    The evening meal was excellent- not so much the breakfast

    Stayed in July 2023

  • Reviewed: 2 July 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    Some of the SPA facilities were broken (from one of the regulars I've been told it's been that way for a while, but we were never told that before booking).

    The bed was big and very comfortable. The bathroom was clean, but dated and felt more like having a shower in a care home. We went because we wanted a SPA day (didn't book treatments). The sauna and steam room are tine, and the jacuzzi didn't work, so couldn't really take full advantage of the SPA. Shame really.

    Stayed in June 2023

  • Reviewed: 2 July 2023

    7.0
    Not
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted via mobile

    Paid 250 pound for a king size bed room nice but didn’t expect to spend a romantic nite in bed with my wife sleeping not in a king size bed but on two single beds with a big topper very very disappointed plus’s room service not available not happy especially after pay the price that we did

    Nice and quiet

    Stayed in July 2023

  • Reviewed: 27 June 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 4 nights

    rooms could do with a bit more sound proofing. we were in a pretty noise location, with noise from the corridor.

    Stayed in May 2023

  • Reviewed: 26 June 2023

    8.0
    A stay at the Heronston hotel in bridgend
    • Leisure trip
    • Couple
    • Deluxe Double Room with Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    Nothing - happy with the hotel

    Breakfast was very good and was hot and plentiful Staff were friendly and helpful An enjoyable stay

    Stayed in June 2023

  • Reviewed: 24 June 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Standard Room with One Double Bed and Two Single Beds
    • Stayed 1 night
    • Submitted via mobile

    Nothing to pick at

    Very good hotel

    Stayed in April 2023

  • Reviewed: 23 June 2023

    9.0
    Superb
    • Leisure trip
    • Group
    • Superior King Room
    • Stayed 6 nights
    • Submitted via mobile

    It would have been nice if the hot tub was working.

    The rooms were both the newly refurbished ones and were very nice. The staff were friendly and helpful. The food in the restaurant was excellent. Highly recommended.

    Stayed in June 2023

  • Reviewed: 21 June 2023

    6.0
    love the pool and the old staff like Kelly and Ben
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Sofa Bed
    • Stayed 1 night

    New staff member not like the rest of the old staff, its always been a personal friendly hotel, the staff make this hotel.

    Staff member Ben

    Stayed in May 2023

  • Reviewed: 19 June 2023

    7.0
    Nice hotel in a good location
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room with Sofa Bed
    • Stayed 1 night

    it was a bit noisy from the people above.

    Nicely refurbished room had everything I needed

    Stayed in June 2023

  • Reviewed: 17 June 2023

    7.0
    generally good, breakfast was disappointing.
    • Business trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    breakfast was poor value for money, scrambled egg needs to be changed to fresh scrambled egg.

    room was new and comfortable.

    Stayed in June 2023

Showing 76 – 100

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