Nothing

Lovely clean modern hotel rooms, very spacious with everything you need including toiletries hairdryers and tea/coffee making facilities, beds were super comfy. Quite a good view of the wildlife park. Quick check in even with 10 of us. We had a great evening meal in the bistro cafe good variety of food all delicious, we also had the buffet breakfast which was really good. Staff friendly & helpful

Stayed in April 2024

N/a

Family rooms were spacious. Room clean. Small fridge was handy for a family stay. Balcony over looking the park.

Stayed in April 2024

The room was quite hot so woke up a few times in the night

We stayed for a my partners birthday. Check in was easy and the room was lovely. We had a park side view and spent the evening looking out at the tapirs.

Stayed in April 2024

The parking is quite a way from the hotel if it’s raining or you have mobility issues

Really nice setting. A lovely modern hotel

Stayed in April 2024

Nothing

The ease of checking in The cheerful, welcoming staff at reception, location, the room was lovely decorated & the shower after a 10K was was fantastic. The wildlife park was amazing, well thought out, plenty of places for a little sit if you needed it & the animals all looked happy and not stress pacing like we’d seen in other place before. Can’t wait to come back in October

Stayed in April 2024

Nothing

Very spacious rooms and lived the balconies overlooking the animals

Stayed in April 2024

Nothing

Loved the lay out , nice little shops- not over priced so good for families

Stayed in April 2024

It sounded like a herd of elephants where moving furniture above us into the night.

Great location and unique hotel, very clean rooms and great facilities in the room.

Stayed in April 2024

Breakfast was buffet style, would have preferred cooking to order

Lovely spacious rooms. Clean and bright decor. Great access to the park.

Stayed in April 2024

The balcony was nice and only cost £5 more for a room with balcony however the Vue wasn’t great just looking out on the hive, car park and building site.

Very modern, clean and vibrant colours. Comfy beds. Great facilities with kitchen down the hall with microwave and ice machine which was convenient.

Stayed in April 2024

There is nothing that we could honestly say we didn't like.

The hotel was lovely, clean and very quiet. Our room was lovely with a fantastic view. We stayed 4 nights and every day our room was freshened up, toiletries and coffees were replenished and the bed was made by staff. The complex is lovely and all members of staff are extremely friendly, courteous and very inviting.

Stayed in April 2024

Distance required to walk from car to reception

Most of it

Stayed in February 2024

Only one. A very small thing. Wouldn't be noticeable on a family holiday I suppose. I have stayed at this hotel for business approx. 6 times now. It is excellent. One thing always baffles me. they have a very good desk for working on, but no chair? I end up piling cushions on to the little stools they have there so I can sit at the desk to do a bit of work on the laptop. apart form that, perfect.

Excellent property. everything you could want in a room for a family trip. Fridge, hair dryer, plenty of tea and coffee. I got upgraded to a family suite with a balcony. It was awesome. Clean. Tidy. Very friendly staff at reception and in the restaurant. I was on business but if I still had young children they would have loved the bunk beds, bean bag and balcony area.

Stayed in February 2024

Some noise from other guests during the night (door to room let noise in)

Great location with a view of the park. We could see the sea lions (at a diatance) from our room. Food was excellent and customer service throughout our stay was exceptional.

Stayed in March 2024

All fantastic

So clean. Great staff. Fantastic location

Stayed in March 2024

N/a

Clean, comfortable and modern . Quiet and we all loved it for my sons 2nd birthday .

Stayed in April 2024

Great selection at breakfast. Stay was very comfortable :)

Stayed in April 2024

Slightly cleaner bathroom but it certainly wasn’t a dirty property. Reception was a little far away from the main hotel which was a bit unusual. For the price of the room that we paid I would have expected breakfast to come as part of that (not extra).

Really liked the room with the bunk beds and they were really comfortable. The dark paint and tiled bathroom did show up general wear and tear a bit more and it could have been cleaner but loved the windows and the view. The communal areas were really well thought out with a small kitchen with a microwave, baby bottle warmer and vending machines. My son told me it was the ‘fanciest’ he had stayed in. Loved the location and the food and drink, play barn and of course the wildlife park nearby. It was far too windy for us to go on the big wheel which was a shame!

Stayed in April 2024

Mirrors needed a clean and mould in tile grout in shower but other then that was nice.

Nice roo.s clean comfortable.

Stayed in April 2024

Nothing I didn’t like

Everything you could need in the facility, lovely rooms, lovely staff, lovely overall experience

Stayed in April 2024

nothing

very clean and spacious rooms

Stayed in April 2024

Think ahead about dinner reservations

Well thought out family rooms. So although it was one room it felt like 2. Balcony was a lovely area safe for the children to enjoy. Lots of facilities in the shopping village

Stayed in April 2024

Proximity to the zoo! We could see some animals from our window

Stayed in February 2024

Only issue were the pillows on the bed were totally flat. Took a couple from the bunkbeds in the room so no major issue.

Lovely room with a balcony overlooking the park.

Stayed in March 2024