ALSTON ROAD, FOREST IN TEESDALE COUNTY DURHAM, Newbiggin, DL12 0XH, United Kingdom
#1 of 2 hotels in Newbiggin
Guests' ChoiceBased on 317 hotel reviews
9.1Cleanliness
9.5
Comfort
9.5
Location
9.7
Facilities
9.1
Staff
9.8
Value for money
8.8
Free WiFi
8.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 22 June 2023
Elizabeth
United KingdomBreakfast choices very good. Friendly staff. Comfortable room.
Stayed in June 2023
Reviewed: 20 June 2023
Michael
United KingdomThere was nothing that we didn't like. We would definitely stay here again if we were in the area.
The staff were exceptional, friendly and very helpful.
Stayed in June 2023
Reviewed: 20 June 2023
Helen
United Kingdomunclear where to check in on arrival but bar staff very helpful
beautiful location and very tastefully decorated rooms with individual charm. loved the bar and dining area too. very comfortable furnishings throughout.
Stayed in June 2023
Reviewed: 11 June 2023
Janice
United KingdomNothing really Room was a bit hot and the window was difficult to manage, but it didn't detract from our stay
The staff were all amazingly kind and friendly. The atmosphere was lovely. The food was good. I liked the fresh milk in the rooms too.
Stayed in May 2023
Reviewed: 4 June 2023
Lynne
United KingdomI didn’t realise when booking is was a dog friendly place and because we don’t have dogs there was sometimes a dog smell in the room even though was clean. apart from that it was good
the location
Stayed in May 2023
Reviewed: 2 June 2023
Susan
United Kingdombit noisy if you’re staying at the front of the property. room smaller than expected, was quite dark and no mirror in the room apart from bathroom so it was difficult to dry hair etc. food evening menu limiting for my choice. stains on bedroom ceiling.
staff were lovely. very handy if visiting the falls. nice food.
Stayed in June 2023
Reviewed: 31 May 2023
Rebecca
United KingdomWonderful stay! Luxurious bedrooms and bathroom, beautiful location, Very friendly staff and lovely tranquil atmosphere. Our breakfast was also delicious and we left feeling rejuvenated after a great nights sleep! Would highly recommend to anyone who likes a little luxury and the countryside
Stayed in May 2023
Reviewed: 28 May 2023
Mary
United Kingdom- A few pieces of furniture were uncomfortable/sagging due to overuse & could do with being replaced
- The waterfall was amazing - The food was delicious - The service from all staff was brilliant - The location was great, even on the main road it was lovely & peaceful (even at night)
Stayed in May 2023
Reviewed: 15 May 2023
Neil
United KingdomNothing
Great service, friendly atmosphere and good food
Stayed in May 2023
Reviewed: 14 May 2023
Lorraine
United Kingdomn/a
the whole place and the staff
Stayed in May 2023
Reviewed: 9 May 2023
Neil
United KingdomNothing
Superb service
Stayed in May 2023
Reviewed: 8 May 2023
Richards
United KingdomNothing to dislike.
From check in to check out everything about this hotel was 10/10. We were here for my mother's 83rd birthday for 1nte. Rooms 2 and 8. Cut story short. Mam has mobility probs. She was looked after perfectly. Food lovely staff excellent. Will be back.
Stayed in May 2023
Reviewed: 3 May 2023
Helen
United KingdomPricey compared to similar places
Staff were very friendly, lovely atmosphere. Very dog friendly.
Stayed in May 2023
Reviewed: 3 May 2023
Tania
United KingdomRelaxed and cosy/comfortable stay. Quite secluded but that's nice as lovely walks available.
Stayed in May 2023
Reviewed: 30 April 2023
Kim
United Kingdomnothing
Every thing !! room,staff,food were all great cant wait to return
Stayed in April 2023
Reviewed: 27 April 2023
Colin
United KingdomFabulous stay. Really warm hotel, really warm welcome, prefectly cold beer and fabulous hot food. Every member of staff that we met around the hotel was delightful and obviously very keen to make our stay as enjoyable as possible. Food was fabulous too. A really good evening menu included within the DB&B rate and an excellent breakfast with lots of options for the morning. Loved it - and would recommend in a heartbeat,
Stayed in April 2023
Reviewed: 20 April 2023
Catherine
United KingdomVery small bathroom. Expensive drinks.
Lovely room. Very clean. Comfortable beds. Great location. Friendly and helpful staff. Food was good. Complimentary tickets to the waterfall and castle were appreciated.
Stayed in April 2023
Reviewed: 20 April 2023
Andrew
United KingdomNothing
Rooms well appointed. Nice shower coffee machine. Beds big and comfortable. Food excellent. Drinks good. Great location.
Stayed in April 2023
Reviewed: 12 April 2023
Graham
United KingdomI was walking so didn’t mind, but you would definitely need a car to get around. also, I am not sure about charging for the High Force view - you can just get the same for free on the other side of the river.
Really comfortable place to sleep if you are exploring the local area. Less than 10 min walk to High Force too.
Stayed in March 2023
Reviewed: 7 April 2023
Martin
United KingdomRoom was not as large as expected but ok for a short stay.
Staff friendly and helpful even before check in time. Evening meal was very good along with good selection of wines. Cooked breakfast has to be seen to be believed, exceptional quality and enough to satisfy the largest appetite. Hotel residents receive complimentary admission to both the High Force waterfall and nearby Raby castle, a saving of over £25
Stayed in April 2023
Reviewed: 3 April 2023
Dianne
United KingdomThe only thing was they did not have a non dairy alternative for butter
Everything, it was excellent, would highly recommend
Stayed in April 2023
Reviewed: 3 April 2023
Samantha
United Kingdomnothing-everything was perfect
hotel was in a lovely location and gorgeous rooms and facilities. staff were so friendly and exceptionally attentive. dog friendly facilities were amazing. will definitely return and wouldn’t hesitate to recommend to others
Stayed in April 2023
Reviewed: 2 April 2023
Beverley
United Kingdoma very authentic country hotel.
Stayed in April 2023
Reviewed: 2 April 2023
Anna
United KingdomDay two, breakfast again was hot and delicious. Staff were very good and attentive. Sorry the toast was quite soggy.
Breakfast on day one was hot, fresh and lots of it. Very good choice to suite all tastes and appetite. A lovely lady (with dark hair) was exceptional with information about the area as well as being super attentive.
Stayed in March 2023
Reviewed: 1 April 2023
Hazel
United KingdomExcellent provision of tea and coffee making facilities. Only drawback was that they were plugged in inside a wardrobe with a spring door so when trying to make a drink you had to keep your foot wedging it back otherwise it bashed you in the back or elbow - not good when wielding a boiling kettle. We managed though and it certainly didn't impact on the otherwise perfect stay.
Friendly staff absolutely made the stay the best. Evening meal - brilliant. Breakfast - brilliant. Cosy room with sparklingly clean ensuite.
Stayed in March 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content