Very central location, parking underneath the hotel. £15 per 24hrs, which is about the norm for Bath. Modern hotel, not vastly spacious rooms, but everything well appointed.

Stayed in April 2024

Nothing

Clean and spacious. The most amazing breakfast buffet we’ve ever seen! Comfortable beds and great location, walking distance to all the sights in Bath.

Stayed in April 2024

The latches to operate the window made it difficult to close. The lip of the sink could have been cleaner.

The hotel smelled amazing. Emma's, where we had breakfast was beautiful and stylish. The choice for breakfast was superb.

Stayed in April 2024

Central & local to everything in a very short walking distance. Staff was very friendly & loved the complimentary cookies on arrival.

Stayed in April 2024

Breakfast was nice.

I enjoyed breakfast, staff was nice . Room was comfortable.

Stayed in April 2024

Nothing special.

The location is in the middle of Bath city and easy to access to the Roman baths. Also, the room was wide and clean. We enjoyed the breakfast very much since it has lots of variety of fruits and food. In addition to that, the check out was easy just by returning the keys in the box when checking out.

Stayed in April 2024

Air Con in room very unpredictable! At Breakfast it appears that there were not enough staff to clear the tables, so shortage of tables in restaurant! Good breakfast however!

Location excellent! Reception staff and Bar staff very good.

Stayed in April 2024

The lovely man who was front desk helping with restaurant recommendations. He really made us feel at home.

Stayed in March 2024

Very pricy considering breakfast and parking were extra.

Great location. Lovely interior.

Stayed in April 2024

No coin-laundry service

The location and the breakfast.

Stayed in March 2024

I think the insulation needs a bit of freshening up as there was damp near the windows

Great location and with really good facilities. It was a busy weekend and had a small queue at reception, but we were really happy that we could easily walk to the city centre and not move the car any more. The room was in good nick with enough facilities to keep everyone happy

Stayed in April 2024

I’ve been charged twice for my stay and am currently in my overdraft and paying fees on that everyday. I’ve tried to phone 26 times today over the space of 5 hours and had no answer. When I got through on Thursday (after 17 calls), I was told the money would be back in my account within 2 working days (it already had been 3 days). It’s now been 4 working days and they still haven’t refunded me and they are impossible to get hold of. There’s no email address and they do not answer the phone.

Staff at the hotel were very friendly and helpful

Stayed in April 2024

The hotel felt a little bit worn out. The shower had some cosmetic broken bits (not material but just a bit of a poor effort). The bar seemed inexperienced, they had run out of diet cola mixers / drinks and had seemingly turned the hot chocolate machine off early (so no hot chocolate available from a while before the bar closed). When we ordered coffee they swamped it with ice cold milk (rather than either having it on the side or using not quite so much ice cold milk) so they brought out cold coffee which I had to send back. I overhead a couple of conversations at the front desk along the lines of 'we used to do that before covid, but haven't reintroduced it' along with running out of large bath towels for one of the guests. So they just seemed a bit off their game really. The left side lift also had a power cut (as we were told by a couple of slightly shocked guests who had a short blackout surprise). While there are various messages around about their green policies, that didn't seem to link to them giving out individually wrapped biscuits with the coffee/tea in the room, or lack of recycling (perhaps they sort the rubbish they collect, but there was no indication), so they seemed a bit green washed rather than addressing some easy points which quickly add up for a large hotel. Oddly the duvet cover was about 80% of the size of the duvet, so they left the end hanging out and just tucked it under the end of the bed, not a big deal in any way but again just not really on the ball or attention to detail.

The location was very good with a car park under the hotel (£15 per day) - some more detail about the car park location would have been helpful on the site - but it is right in front of the hotel down a ramp; when you go up the stairs from the car park just loop around to the left and then right to walk along the front of the hotel to get to reception - not straight ahead). The bed was a good size, the shower was roomy and a good water flow (shower gel, shampoo and conditioner attached to the wall). There is a pub opposite, and it is only a short walk to the parallel street for good breakfast / coffee shops. Waitrose is next door if you needed anything. The Ivy restaurant is just a short walk away to the parallel road and through Milsom place (or any other route to the 2nd street over). The Bell Inn for live music (not at weekends) is a short walk up Walcot street away from the town centre. Overall very convenient for the centre of Bath. I didn't breakfast in the hotel (£15 or £16 seemed a bit over the top) but people doing breakfast seemed happy with the selection available.

Stayed in April 2024

Nice location. Reasonably priced. Polite staff

Stayed in March 2024

Very hot in the room, and air conditioning/lights not easy to operate. Returned to our room at 4.00pm and housekeeping still hadn't been, although lots of trolleys out (no staff). We needed a sleep, so the room wasn't actually cleaned or our supplies renewed. Given the price of the rooms, we would have expected this to have been done much earlier in the day.

Good sized, quiet rooms with large, comfortable bed. Slept well. Very good breakfast buffet with lots of staff to help out.

Stayed in March 2024

N/A

Clean,lots of storage and a lovely view of the river.

Stayed in April 2024

Pricey, but so is Bath.... I was visiting my daughter who is studying in Bath, and will do so again, but cannot afford to stay here every time.

Great location, comfortable room, good selection for breakfast.

Stayed in April 2024

Warwick was friendly and informative and went the extra mile.

Stayed in March 2024

No fridge in the room. The carpet in my room needed cleaning.

The location and the breakfast. All the staff were excellent.

Stayed in April 2024

The pillows on bed give no support they are awful. Sorry guys but they need changing. We had no shower hell 2 days we asked for more and got hand soap.

Central, clean, modern nice staff

Stayed in March 2024

Parking charges

Location - perfect for visiting the attractions however parking at the hotel was expensive. Staff - very welcoming, helpful, courteous but professional. Room - very good for the stay with superb facilities and amenities. Breakfast - great and wide choice

Stayed in April 2024

The toilet roll holder seemed broken. For the most part it was quiet but for some reason from 7am onwards it sounded like someone was moving furniture around which made a squeaking noise on the floor

Reasonable room. Air conditioning too a while to get going but when it got working the room remained comfortable.

Stayed in March 2024

Noisy bar (rugby fans?) so went elsewhere to eat.

City centre location

Stayed in February 2024

Lack of staff to address any problems, only 4 hangers in the room.

Breakfast

Stayed in April 2024

Breakfast excellent, good choice. Downside limited choice for evening meal and some items not available.

Stayed in March 2024