The noisy neighbours that moved into the room next door

I like the location of the hotel. How the hotel was designed and the general facilities available. All staff members we came into where approachable, friendly and helpful

Stayed in October 2023

The view of the dirty broke down wave pool

Clean tidy freindly

Stayed in October 2023

would have been nice if the water activities were still in use our room looked over the lagoon.

Hilton Garden, is a modern hotel , clean and tidy , comfortable beds pleasant staff and in a beautiful location ,central to many of the events around Wales. in all a very pleasant time was had by my wife and i on our 33rd anniversary

Stayed in October 2023

The Hotel staff could have been more welcoming on arrival. Also the adventure park was shut which was shame as this one thing we had planned to do whilst here!

The hotel was spotless having clean and comfy rooms. The location was good, local to the town centre and about a 40 min drove to snowdonia.

Stayed in September 2023

All was good.

- Went for 2 nights, booked 2 rooms: one for my parents and one for us & our boys (11 yo and 2yo). - Got lagoon facing rooms (217 and 239) - Spacious rooms, great toiletries and bed linens. - Hotel entrance looks grand, smooth check in. - A large area to chill and eat on the left hand side of the reception. - A large bar and restaurant on the right hand side. - Great service, great food. - Didn't use the spa - Ideal for Snowdonia National Park stay, Conwy is 15 mins drive. - Loved the stay and would return again. No complains, no hassles, ample parking available on-site.

Stayed in October 2023

They definitely “squeeze the lemon” I have never been to a spa hotel where guests have to pay for access to the spa, so this was disappointing. The spa itself was quite small, changing rooms were tiny! The food at restaurant and room service stopped at 9:00pm which we thought was very early - we were hungry at 10 and had no options but a pot noodle! The mattress and sheets seemed like they could do with Renewing.

Staff were friendly and attentive, helped with reccomendatins to local places to visit, the breakfast was nice, view from the room was amazing. Restaurant and bar was also had good food!

Stayed in October 2023

The staff were all extremely nice and went above and beyond for us. Room was lovely and the view was really nice!

Stayed in October 2023

I chose the lagoon view room, the photos look really exciting and fun, the surf is currently out of use and now the lagoon is not a pretty sight. In the room we could hear guests exiting and entering the hotel. I would have chosen a cheaper option.

Rooms had everything you needed. Staff were very friendly and more than happy to help. Breakfast was delicious, plenty of choice.

Stayed in September 2023

No bottled water in the room. Only 2 tea bags and instant coffee - for a room costing more than £200 was very poor. Breakfast was no better than Travelodge fare

The setting

Stayed in October 2023

Disappointed that the activity and wave facilities were closed.

Location and food

Stayed in October 2023

Modern, light, spacious, friendly

Stayed in October 2023

We have been put in the room with the closed door to the next room and the people there had a dog and the dog was crying from 7 till 9 because those people left it and went for a breakfast! So the rooms are not sound proof at all!

Nice hotel and clean

Stayed in October 2023

The restaurant needs so much attention they are at the tip of the best produce in the world yet the food is actually bad, and the chefs need to give attention for this, if they get the restaurant from waiters to food right, then this hotel will be top in Snowdonia

The hotel is very modern and very generous with drinks, with lovely staff at reception and bar.

Stayed in October 2023

Lovely modern clean hotel great facilities

Stayed in October 2023

Wet room didn't have a curtain around shower area leaving entire floor wet after a shower. Couldn't then get to the loo without getting feet wet or having to put shoes on. Not ideal when you need to go to the loo through the night. Room advertised as being soundproof, but it wasn't. V little noise from within hotel but kids shouting and yelling outside early evening came through loud and clear.

Welcoming staff, clean, smart, spacious modern room. Good and quiet aircon.

Stayed in September 2023

The room was not refreshed in the day so when we got back from our hike the towels had not been changed. We left at 7am and the when we returned at 4pm we didn’t have fresh towels after a cold wet hike this was needed.

The staff are very polite and helpful. The breakfast was ok, good coffee. The dinner and wine was brilliant, great size portions. The spa was amazing!!

Stayed in October 2023

Wasn’t aware of £50 additional charge for pet -wasn’t a clear option on booking.com. Quite an overpriced extra

Very comfortable bed and pillows. Tasty breakfast with a good variety.

Stayed in September 2023

It is a little expensive, local Air BnB's, Hotels and B&B's offer much better value. Restaurant was also fully booked, so book in advance if you plan to eat here on a weekend.

Good Hilton experience. The hotel was busy on a Friday, which was good. The hotel had a modern feel and the rooms were nice. Shower and facilities in the room were good. The location was nice. Overall I enjoyed my stay. Breakfast was fantastic and worth the £11 I paid in advance.

Stayed in September 2023

The bath was not working

Location

Stayed in August 2023

Would.be a good idea to have the basins within the toilet for privacy

Stayed in September 2023

My sister’s bathroom wasn’t brilliantly clean. We also couldn’t bring the children that were part of our booking due to covid, but the hotel refused to refund their breakfasts.

Good location and very comfortable beds, great breakfast

Stayed in September 2023

Overall, the experience was quite pleasant. The hotel's ambiance, service, and amenities were up to the usual high standards. However, there was one aspect that left room for improvement, and that was the lack of proper ventilation in the toilets.

The experience was nothing short of exceptional. Nestled in the heart of the city, its central location is a treasure for any traveller seeking convenience and accessibility.

Stayed in August 2023

Did not know the wave machine had stopped working so we had to let so many people down that's all

Did not have breakfast

Stayed in September 2023

Restaurant staff were not very good overall.

Excellent

Stayed in September 2023

It is clean had mini fridge and the scenary is nice

Stayed in September 2023