Vaux Brewery Way , Sunderland, SR5 1SU, United Kingdom
#3 of 6 hotels in Sunderland
Guests' ChoiceBased on 2397 hotel reviews
8.5Cleanliness
8.9
Comfort
9.0
Location
8.9
Facilities
8.7
Staff
9.2
Value for money
8.4
Free WiFi
8.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 14 May 2024
Ganpat
United Kingdomfood wasn't great but everything else was fine
Stayed in May 2024
Reviewed: 12 May 2024
Carolyn
United KingdomNo air conditioning and it was hot!
Free parking Close to wedding venue we were attending Clean Good breakfast
Stayed in May 2024
Reviewed: 12 May 2024
Susan
United KingdomExcellent breakfast
Stayed in May 2024
Reviewed: 11 May 2024
Tim
United KingdomThe TV didn't work properly
A nice large room and comfy bed
Stayed in May 2024
Reviewed: 9 May 2024
Pauline
United KingdomNothing
Staff excellent and glad you have changed your menu at last.much more choice.
Stayed in May 2024
Reviewed: 6 May 2024
Andrew
United KingdomThe room wasn’t serviced in the 3 nights.
Location
Stayed in May 2024
Reviewed: 30 April 2024
Joseph
United Kingdomnothing
Staff Friendley
Stayed in April 2024
Reviewed: 27 April 2024
Paul
AustraliaStaff are very helpful and friendly
Stayed in April 2024
Reviewed: 27 April 2024
Gavin
United KingdomN/A
It was spot on the property
Stayed in April 2024
Reviewed: 24 April 2024
Malcolm
United KingdomExpensive bar Charges £3.85 for a half of lager is extortionate
Nice and clean Rooms tidy and nice decor
Stayed in April 2024
Reviewed: 22 April 2024
Andrea
United KingdomBreakfast
Stayed in April 2024
Reviewed: 22 April 2024
Tamas
HungarySunderland lost to Millvall 0:1, but this is not what the hotel could influence :)
Perfect location (beside Stadium of Light, close to beach, close to Sunderland city center) Close to public transport Really kind and helpful staff Restaurant with good selection and quality of food
Stayed in April 2024
Reviewed: 22 April 2024
Terry
United KingdomLovely hotel , rooms , staff , breakfast all great
Stayed in April 2024
Reviewed: 21 April 2024
Daniel
United KingdomBed could be more comfortable
Location
Stayed in April 2024
Reviewed: 21 April 2024
Andrea
United KingdomLocation
Stayed in April 2024
Reviewed: 20 April 2024
Alison
United KingdomHad issues trying to understand parking area.....and would be very difficult if there was a football match going ahead at time of arrival.
Everything was clean, tidy, calm. Staff were welcoming.
Stayed in April 2024
Reviewed: 20 April 2024
David
United KingdomThe check in and restaurant staff were lovely but bar staff a little distant and bordering on rude. I think it’s possible they knew I was an away football supporter just here for the match. I wonder if they might be a bit nicer if I had a Sunderland shirt on? Those supporters were, by my observation, treated a bit nicer!!
It was a lovely place, very comfortable and clean. Check in seamless. I liked that I could leave my car just outside due to my disability.
Stayed in April 2024
Reviewed: 20 April 2024
Newton
United KingdomI thought the food & bar prices were very expensive.
Close to city centre - easy parking. Family room was big enough. Lovely staff & a great choice for breakfast
Stayed in March 2024
Reviewed: 19 April 2024
Martyn
United KingdomPleasantly surprised. Modern fresh and clean
Stayed in April 2024
Reviewed: 19 April 2024
Jennifer
United KingdomNo restaurant open on the Sunday evening we arrived & whilst we could order food in the bar there aren’t enough tables to eat comfortably at. Stale croissants at breakfast Temperature control in bedrooms not easy to use or faulty
Easy to get to & staff always friendly
Stayed in April 2024
Reviewed: 17 April 2024
William
United KingdomThe only downside I can say was I do believe that the morning breakfast was over priced for what was on offer. I believe it should be included in the price of the room or under £10
Well the hotel was amazing I’m a wheelchair user and they made my stay so welcoming and did not treat me any differently which again was a massive thanks.
Stayed in April 2024
Reviewed: 15 April 2024
Silage
United KingdomStayed befor. As expected
Stayed before. As expected
Stayed in March 2024
Reviewed: 14 April 2024
Kelvin
United KingdomRoom very hot even in April. Would have liked to open window a little as not a fan of air con noise. Could hear rumble of another room's aircon all night.
Comfortable hotel and large room. We had a window overlooking the Stadium of Light which was fun for us as footy fans.
Stayed in March 2024
Reviewed: 14 April 2024
Colin
United KingdomNothing
Everything
Stayed in April 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content