3 Thomas Steers Way, Liverpool, L1 8LW, United Kingdom
#48 of 102 hotels in Liverpool
Guests' ChoiceBased on 5329 hotel reviews
8.2Cleanliness
8.6
Comfort
8.7
Location
9.6
Facilities
8.3
Staff
8.8
Value for money
7.8
Free WiFi
8.2
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End of dialog contentReviewed: 28 April 2024
Paul
United KingdomThe extra charge on the beer
Location, rooms size, the cleanliness.
Stayed in April 2024
Reviewed: 26 April 2024
Richard
United KingdomNA
Breakfast both days was great and staff very attentive
Stayed in April 2024
Reviewed: 25 April 2024
Sandra
United KingdomA very smoky smell in our first room.
The staff went out of their way to move us to another room after we had a problem. As usual the Hilton breakfast was excellent.
Stayed in April 2024
Reviewed: 24 April 2024
Marc
United Kingdomcoffee machine and coffee could be better/better facilities within the room perhaps
location
Stayed in April 2024
Reviewed: 24 April 2024
John
United KingdomStaff service on Friday breakfast
Location Excellent, Room good. Breakfast very good on the first morning but let down with the service on the second morning, no tea provided staff were too busy talking or on their mobiles
Stayed in April 2024
Reviewed: 23 April 2024
John
United KingdomExecutive Lounge not open.
Excellent - very substantial menu all presented well. Very good assistance from Helen.
Stayed in April 2024
Reviewed: 21 April 2024
Julie
United KingdomVery busy and slightly chaotic at breakfast time. The full English breakfast was cold and the toasting machines were either burning the bread or not toasting at all
The location was excellent and the staff were helpful and friendly
Stayed in April 2024
Reviewed: 21 April 2024
Llinos
United KingdomBrilliant location
Stayed in April 2024
Reviewed: 19 April 2024
Craig
United KingdomWhat a rip off for drinks. Where do you say service charge for someone pulling your drink. £27.99 for a lager and double rum. Your taking the pee.
The staff were excellent. Luciana in the restaurant was a fab host. Food was very good.
Stayed in April 2024
Reviewed: 19 April 2024
Deborah
United KingdomFood in the bar had a pizza really bland
Spacious clean comfortable
Stayed in April 2024
Reviewed: 18 April 2024
Dolores
United KingdomEverything
Stayed in April 2024
Reviewed: 18 April 2024
Jonathan
United KingdomGreat location with access to both the dock front and main city centre. Good size room and service throughout the hotel.
Stayed in March 2024
Reviewed: 13 April 2024
Louise
Isle of ManThe bar area is very nice but it lacks atmosphere with the large TVs and the rowdy crowds often in there which totally takes away the enjoyment so I don't use it to sit in at all which is such a shame as that is / was a great feature to the hotel
location great and good breakfast
Stayed in March 2024
Reviewed: 13 April 2024
James
United KingdomStaff not answering phone from room had to go down to reception to get my tv fixed after getting ready to go out
Location/clean
Stayed in April 2024
Reviewed: 11 April 2024
Kelly
United KingdomGreat location, staff were extremely helpful, rooms were lovely and a variety to eat for breakfast.
Stayed in April 2024
Reviewed: 11 April 2024
Brendan
IrelandPrice
Location and ability to watch matches in the lobby
Stayed in April 2024
Reviewed: 11 April 2024
Virginia
Croatiathe sink and tap were all wrong!
good bed and shower.
Stayed in April 2024
Reviewed: 10 April 2024
Chin
MalaysiaProperty is aging. New retrofit. Smelly on the bedhead leather.
Location
Stayed in April 2024
Reviewed: 10 April 2024
John
United KingdomWe left items in the room when we checked, phoned twice and still waiting for housekeeping to get back to me
Location
Stayed in April 2024
Reviewed: 7 April 2024
Marie
United KingdomThe rooms look a little tired. Carpets were old and floor tiles in the bathroom were cracked. There was also a small piece chipped out of the bath. I expected a bit more lush in the rooms to reflect the price and the fact that it is a Hilton hotel.
The location was excellent. The breakfast was very good with a varied choice. The staff were so helpful and friendly. The room had a view of the docks and nice bathroom. Bar area was lovely with a great singer/band covering some Beatles songs etc on the Saturday evening.
Stayed in April 2024
Reviewed: 5 April 2024
Karen
United KingdomThe rotating doors were slow to stop and pumped into the window a few times when it stopped.
Location is central and rooms are always clean. Breakfast was nice and full of variety.
Stayed in March 2024
Reviewed: 3 April 2024
Maria
United Kingdombath wasnt clean, lots of short and curlies left, was disappointing. Room was also WAY TOO hot. Air con was confusing and no instructions on how to sort it. We tried to phone reception for help, but the phone in the room didnt work *room 312* If they could keep it clean and sort out a comfortable temperature would be an excellent place to stay.
very comfy beds, great location, nice bar and breakfast. Quiet rooms.
Stayed in April 2024
Reviewed: 3 April 2024
Roger
United KingdomHai accident in lift
Vero easy to find. Convenient for Waterfront, shops & eating outlets
Stayed in March 2024
Reviewed: 2 April 2024
Marwan
LebanonStaff unhelpful and negative when I tried to extend my stay by 3 days claiming the hotel is fully booked when it showed that I could extend through booking.com. when I told them that I can extend through booking.com contrary to their claiming they said this is a website itch.
Location
Stayed in April 2024
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