Last years visit in Aug 2023 - there were more of the USB outlets for charging iPhones - this last visit only had 2 Noticed - bathtub/shower had a very very slow drainage (not sure if this is normal) called reception- lady said they would send someone up to check it out (she told us to turn the dial in tub) that did not help any because it was already turned as far as it could go. Long story short - no one actually came up!

Close to airport terminal 5

Stayed in May 2024

No proper information about additional 50 pounds taken while checking in. No complimentary things. Everything charged. No luggage help for carrying it to the room. No service provided for such a hefty price.

Nothing much

Stayed in May 2024

Dinner was nice but expensive for what it was. Some of the spa facilities were not in use. Good breakfast selection but the croissants could have been better.

Very comfortable room. Comfortable bed and chairs. Helpful staff.

Stayed in April 2024

No free water in the room at least on day 1

Stayed in May 2024

Not much.

Comfortable and quiet room. Good breakfast and friendly staff.

Stayed in May 2024

Rather expensive car park. Difficult to find with Sat Nav

Conveniently situated. Good car park at hotel.

Stayed in April 2024

The bar is not a hotel amenity but a separate business concession. They added a service charge on our drinks even though we bought them at the bar and received zero service. What is happening to Hilton? It is not as good as it was.

There is a hoppa bus (for a small fee) to and from T5, which is convenient. Parking is available on site

Stayed in April 2024

Better food at dinner

Breakfast was ok.

Stayed in April 2024

Everything was up to standard, no negative's. I enjoyed my stay.

Stayed in April 2024

Location is quite far from airport.

Food was good. Room was clean and large.

Stayed in April 2024

The long queue at Reception when I arrived. It took over 20 minutes to reach the desk. More staff needed. The internal phone line to Room Service was very poor, as I could hardly hear the staff member talk it was very feint. I had to ring twice, as the first staff member put the phone down on me after he asked me for my room number. Maybe he couldn't hear me either??? The Coffee/Tea mugs in the room were too small, but luckily I had brought my own mug, as this seems to be the case in a lot of Hotels.

Large, Comfortable & Clean Bedrooms. Very well sound proofed Bedrooms, even with planes flying overhead every few minutes, you couldn't hear them in the room. Very Tasty food. Great Location. Friendly Staff. Room Service was very quick. Overall, I enjoyed my stay.

Stayed in April 2024

All good.

Rooms excellent,,food good, staff lovely, great for Terminal 5 and Tesla owners.

Stayed in April 2024

No bbc on tv, therapy pool only two of six jets working , no sauna (shut). No breakfast because flight early .

Dinner

Stayed in March 2024

I'm not a fan of buffet breakfasts, wasn't made aware if I could have had anything cooked instead, perhaps not even an option. The staff in the restaurant were very friendly though and there were plenty of other choices.

Staff at check-in were really friendly and helpful, straightforward with paying for the parking. The lobby area was big, clean and spacious. The rest of the hotel felt really clean and this extended to my room. Smoothie and chocolates in the room was a nice touch also. Unlike myself, I assume the majority of guests are travellers going via Heathrow Airport, this hotel would be a great start / finish to any holiday.

Stayed in April 2024

Breakfast -was ok, but could have had better choices - like eggs Benedict, more vegan options. Sad to see the Indian restaurant no longer operating

Really big room. Great staff - particularly at dinner. Good vegan choices in the dinner menu

Stayed in April 2024

The Starbucks coffee shop is ridiculous - they charge £9 for a very small sandwich with minimal filling. I would be embarrassed to offer it for a friend for lunch.

Room was excellent and very comfortable - apart from lack of a toilet brush. When toilet was blocked overnight I had to resolve for myself (I'll spare you the details) because no other option. Very disappointing in a 4 star hotel. Breakfast buffet was excellent.

Stayed in April 2024

N/A

Nice, clean and comfortable room. No airport noise whatsoever.

Stayed in January 2024

Wellness is really nice only sauna and some facilities out of order and this was not mentioned unfortunately.

Nice rooms and good restaurants.

Stayed in March 2024

That the massage lady was not availble for our booked massage Not all the spa facilities were working especially the sauna

The breakfast

Stayed in March 2024

Exec lounge a little small

Very friendly staff & little welcome chocolate and note in room

Stayed in March 2024

Excellent breakfast

Stayed in March 2024

Great location for night before flight out of Heathrow Terminal 5

Stayed in February 2024

My wife thought terminal 5 meant it was at the airport.

Stayed in March 2024

Some maintenance issues in particular plumbing. Hot water was scalding hot and shower controls incorrectly marked which presented a potential hazard.

Good location. Very quiet despite being below flight path for planes landing at Heathrow. Excellent quiet aircon - very rare in UK hotels.

Stayed in March 2024