Car parking in the basement was a little 'tight'

The staff were all excellent.

Stayed in April 2024

Room service stopped at 22:30 which is not great if you've been on a night out

Nice rooms and great Gym. Breakfast was good quality

Stayed in April 2024

Had a poor view and drinks were very expensive

Location was great

Stayed in March 2024

Queen Bed and pillows were very uncomfortable. Too soft for our liking and tarnished our stay a little unfortunately. The furniture in the room was tired and slightly damaged.

Location and city view were excellent for visiting The Glasshouse nearby. Breakfast was very good. Room service was prompt and although a little pricey for what we ordered, the tray charge was reasonable.

Stayed in April 2024

We booked through the purpose of enjoy the spa and leisure facilities as we have used them to their full advantage in previous stays. However we were disappointed with the steam room being out of order for the duration of our stay.

Nice location, friendly staff, clean, food is lovely.

Stayed in April 2024

The fridge was broken and smelly. The drain in the shower was partially blocked.

The view from the room was beautiful (Newcastle city)

Stayed in April 2024

Breakfast was cold. No option of fried / poached eggs. We could see the chef prepared freshly some pancakes but we weren't told about any fresh breakfast items that could be prepared, only to help ourselves to the buffet. No museli available and when I asked for some, was only given gluton free museli. I would expect to see museli available. However to be be fair; there was a wide choice of other items with freshly baked bread / pastries, cold meats, cheeses etc Room was large but basic with just a double bed, although I accept that was what we had booked. Due to the size of the room a queen bed would fill the space better.

Location looking over the Tyne is great Beautiful hotel, reception, bar areas Leisure facilities great All the staff were very professional and friendly, a credit to the hotel

Stayed in April 2024

Bed was uncomfortable, restaurant was very expensive

Room had excellent views

Stayed in April 2024

Shower / water pressure was not brilliant. But still OK. Buffet breakfast quality was average - no different to other hotel chains that charge a lesser price for same thing.

Alround Service was excellent & faultless from all staff. Hotel was immaculately presented. Car parking on site.

Stayed in April 2024

Really good Hotel & location

Stayed in April 2024

Perhaps some USB plugs in the room. The swimming pool timetable. We would have appreciated an extra hour on the weekend.

The breakfast was lovely, plenty of choice. The fruit was fresh and nice and the pastries too. The cooked range was delicious too. The staff was very attentive and nice.

Stayed in April 2024

Air conditioning not effective and very noisy

Good choice at breakfast Fab location Staff very friendly

Stayed in April 2024

But awkward to drive to

Quiet, clean, pool, sauna-easy access to Newcastle

Stayed in April 2024

Only downside was the additional cost of the parking - £15 a night

Great place to stay in the city centre with a nice view of the river and bridges. Facilities were really clean and breakfast was great. La Familia enjoyed it

Stayed in April 2024

I liked everything and the Hilton had a lovely relaxed atmosphere. If I had one minor problem it was that the shower in our room was particularly ‘over vigorous’ I did not mention this as thought it may just be my perception but when my daughter in law used it she said the same. This did not detract from our enjoyment or satisfaction with the hotel.

The location was lovely, the staff were exceptionally friendly, anticipated needs, and even took time to chat even when busy. Breakfast was lovely with a good selection of choices including freshly cooked options. Very child friendly. And on one occasion I noticed children came to breakfast before their parent and they were chatted to and treated equally as well as the adults. On one occasion whilst being shown to our table, I stopped to say ‘hi’ to our son and grandchildren. We were being seated at the other end of the dining room on a particularly busy day but another member of staff had noticed and asked if we would like to be seated nearby as a table had just become free. I felt that this was particularly observant of her but great customer service. Having a husband with Alzheimer’s some places can be challenging but there were disabled facilities next to the pool which meant I was able to be with him to get changed and meant he could access the pool facilities with the rest of the family.

Stayed in April 2024

Location, executive club

Stayed in April 2024

Breakfast was warm coffee tasteless fat on the bacon, cheap baked beans Room red hot during the night Pool closed due to cleaning

At first location was good Bed comfortable

Stayed in April 2024

We really enjoyed our stay in a hotel with some very welcoming and helpful people in the staff I was especially impressed by the help and encouragement that I received in the fitness suite by Billy Johnson who was very willing to go the extra mile. Motto : Motion is lotion! Lease convey my thanks to him personally!!😄 Barry -Ireland

Stayed in April 2024

Very good breakfast choice. Hot food not very hot and some things undercooked especially the bacon. Location a little out of town. Good room overlooking river.

Stayed in April 2024

The Toon could have beaten Everton !!!!

Stayed in April 2024

Reception, WC, bar and restaurant very nice.

Stayed in March 2024

The steam room wasn't working & the pool was full of families with young kids so Not very relaxing which was disappointing. My cocktail took too long to make so I had to cancel my order whilst my friends had theirs Coffee at breakfast was only luke warm

The room was spacious with a view over the river, breakfast was good- lots of choice

Stayed in April 2024

No sockets by beds No mirror above where hairdryer plugs in

Breakfast was fine. Good value considering there’s a pool

Stayed in April 2024

beds were small and sheets were very dusty. pillow quality wasnt the best either

hotel bar and lobby were lovely.

Stayed in March 2024