The mix up on the bill charged twice

Nice breakfast & comfy room

Stayed in December 2023

Full English breakfast very poor with only a choice of 3 items. Hair dryer did not work and shower gel dispenser empty.

Lovely clean rooms and a friendly staff.

Stayed in January 2024

The bed could have been bigger considering the large sized room. The shower was awkward as there was a stability bar sticking out which I understand is to help with poor disability but made it so you had to stand at an angle. We did have an issue with no hot water but was swiftly resolved by the housekeeping team. Breakfast items had run out quickly which was disappointing considering we weren't late for Breakfast.

Staff were friendly, the hotel was clean and aestheticicall pleasing.

Stayed in January 2024

Public toilets downstairs need updating and maintaining.

Location and price

Stayed in January 2024

The quilts were thin and there were no blankets or throws so this meant the heating had to be left on all night.

Staff were very pleasant and friendly. The room was nice and clean.

Stayed in December 2023

Heating in the bedroom didn’t work

Good location and nice staff

Stayed in January 2024

Food, breakfast and dinner very low standards

Clean and nice room

Stayed in January 2024

Reception staff welcoming and very helpful. Dinner and bar staff great, breakfast not great in terms of quality and staffing.

Stayed in January 2024

The food heating lamps for breakfast, from around 09.00 to close, were not up to the task. Much of the food was lukewarm at best. Plenty of choice but hot food should be hot.

Reception staff on check in and check out were exceptional. Our reservations were somewhat complicated but were handled with great patience and efficiency. The hotel facilities themselves are very nice indeed. As a touring company, we always look for hotels where our cast and crew are able to sit and relax after a show. Oftentimes this is not possible. This hotel definitely hit the mark. We will return.

Stayed in January 2024

Whenever you went to the bar you waiting approximately 10mins for someone to appear to serve you

Room was very comfortable Breakfast was very good.

Stayed in January 2024

Bed to hard

Stayed in January 2024

The food takes quite a while to come out. unknown whether i'm paying service charge, I have had 4 meals in there, 2 have service charge, 2 don't, all were I was sat in the bar area. there are times towards the end of the week where a lot of items are missing from the kitchen, on Wednesday 10th it was easier for the staff to tell customers what they had rather than everything they didn't have.

Staff were all pleasant. room was cleaned to a good quality every day. the food was of a good quality. the welcome at the reception is very good, keep on the free cookies! the presentation of the lobby and restaurant is kept to a high standard.

Stayed in January 2024

it was all fine

Nice hotel, clean and friendly staff

Stayed in December 2023

Staff friendly and efficient throughout, on arrival lovely greeting though we arrived really late. Breakfast was great and the toaster on the perfect setting! Didn’t have to thread the toast through twice causing it to burn. No fat yogurts for breakfast also ticked the box! Bed comfy and bed linen lovely and crisp, nice fluffy towels.

Stayed in January 2024

says it has satellite tv. bit misleading as its only in the bar.

room was clean and spacious. reception staff incredible and lovely. nice atmosphere

Stayed in January 2024

1 whilst there are 2 terminals to enable paying guests to register free parking. It was not mentioned on arrival. Only noticed by chance.. 2. No 24 hours meal service. 3. No hot drinks at the bar after 10.15pm due to insurance. !!

Excellent value for money ideal location for our neefs reasonable priced bar food noted for next time. Free parking a bonus and the night manager went out if his way to make us a late coffee. Thank you. Rooms as you would expect from Hilton but no wow factor comfortable bed and large Samsung TV. Basic Tea coffee sachets 4 milk capsules. Free parking. Warm cookies on arrival was a pleasant surprise. .

Stayed in January 2024

Windows in rooms ill fitting (viewed 3) allowing draught and traffic noise through. Need updating

Clean, nice property

Stayed in January 2024

surprised there wasn't a swimming pool or spa given the space you have Entertainment for the evening would have been a good idea Kids menu could have had a wider range

good options for the breakfast menu room was tidy and comfortable bathroom was spacious

Stayed in January 2024

Directions to hotel not clear - perhaps better signposting required

Well sized room - comfortable bed - bathroom excellent - good selection of good quality breakfast items

Stayed in December 2023

Bar service very slow

Everything was good bar service very slow

Stayed in December 2023

Nothing

It was close to Southampton Airport and was dog friendly. We needed an overnight stop as we had an early flight the next day. Our dog was welcomed and the staff were very friendly. The rooms were very spacious. Had a lovely meal and our dog was welcomed in the bar area where you could enjoy the full menu that the restaurant was serving.

Stayed in January 2024

Food was very good evening menu

Stayed in January 2024

The reception staff were friendly & very helpful. We loved the family room layout, the quality of the products in the room & the thoughtfulness of the staff.

Stayed in December 2023

Bit of mould in the shower

Clean and welcoming staff

Stayed in December 2023

The hotel is a few miles out of the city centre, but the plus point was that there was plenty of free parking

The room was spacious and the bed was very comfy. The room temperature was initially too cold, but was very easy to adjust with the room thermostat, after which the temperature was perfect. The breakfast selection was limited in terms of cold food, however the cooked food was very plentiful, thus anyone wanting a full English will not be disappointed

Stayed in December 2023