Bracken Place, Chilworth, Southampton, SO16 3RB, United Kingdom
#16 of 34 hotels in Southampton
Guests' ChoiceBased on 934 hotel reviews
7.9Cleanliness
8.5
Comfort
8.7
Location
8.4
Facilities
8.2
Staff
8.6
Value for money
8.0
Free WiFi
8.2
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End of dialog contentReviewed: 14 May 2024
Elisabeth
United KingdomThe cooked breakfast was disappointing as it had been kept warm for a long time. The fruit was fine. I liked the dining room overlooking the trees.
Stayed in May 2024
Reviewed: 13 May 2024
Marcus
United KingdomDark room
Staff
Stayed in May 2024
Reviewed: 12 May 2024
Lee
United Kingdomgreat hotel staff very polite and friendly
Stayed in May 2024
Reviewed: 8 May 2024
Kate
United KingdomToilet in the foyer/lobbey was not clean, items on floor
Great location, good parking, friendly staff
Stayed in May 2024
Reviewed: 6 May 2024
Awais
United KingdomI don’t know why customer have to pay for parking. This is something I didn’t like. And breakfast is expensive £16 per Adult. Up to 12 years are free.
Location, clean, peaceful place
Stayed in May 2024
Reviewed: 6 May 2024
Graham
United KingdomReduced choice of dinner options Having to pay for car park Difficulty in finding entrance driving to hotel
Comfortable bed what food was available was cooked well Plenty of choice at breakfast reception staff very helpful
Stayed in April 2024
Reviewed: 6 May 2024
Francis
United KingdomThe bed was hard and uncomfortable. The magnifying mirror in the bathroom was broken and hanging on by two electrical wires. There was a child’s cot in the room which we did not need.
Excellent staff and meals
Stayed in May 2024
Reviewed: 6 May 2024
Catherine
United KingdomNothing
Staff, location and price
Stayed in May 2024
Reviewed: 4 May 2024
Joanna
United KingdomNo biscuits in the room! Room was very cold and the heater blew out cold air!
Nice hotel in good location, friendly welcome!
Stayed in May 2024
Reviewed: 4 May 2024
Susanne
United KingdomThe meal at night could have been better. For a Saturday night there were quite a few dishes that were not available. Also at breakfast the cooked trays got empty quickly and the staff were slow to replenish them. Overall it was good.
Room was lovely. It was clean and everything we needed. The only thing we found was the room got very cold and heating didn't seem to work.
Stayed in April 2024
Reviewed: 1 May 2024
Ruth
United KingdomNo fish & chips available from menu
Location for cruise ship & comfort of room & beds
Stayed in April 2024
Reviewed: 29 April 2024
Jin
ChinaService They charge for water, never had any experience in any hotels in the world! No slippers on request, they say it’s in short supply, that’s not the customer’s fault that you didn’t plan well or you just want to make money! Each delivery cost 5 pounds, even if ask for toothbrushes and towels.
Good facility
Stayed in April 2024
Reviewed: 27 April 2024
Denise
United KingdomBreakfast wasn't the best Most of the buffet food at breakfast was cold. The staff listened to our concerns and deducted the cost but that left us having to travel out to eat
Friendly staff immaculately clean and very comfortable
Stayed in March 2024
Reviewed: 25 April 2024
Walker
United KingdomPay for Parking
Breakfast
Stayed in April 2024
Reviewed: 25 April 2024
Mark
United KingdomNothing
Everything except breakfast bit expensive
Stayed in April 2024
Reviewed: 25 April 2024
Judith
United KingdomMy room was next to the laundry so I could not have the window open as an extractor or something that was making a noise at all times
Friendly clean and spacious
Stayed in April 2024
Reviewed: 23 April 2024
Beccie
United KingdomPrice as I was charged an extra £50 on top of price for my dogs which made it very expensive, should have been a holding fee incase of problems not a charge
Property location, clean and nice room
Stayed in April 2024
Reviewed: 22 April 2024
Alice
United KingdomNothing to report
The comfy bed. The trees. I loved the artificial blossom trees
Stayed in April 2024
Reviewed: 22 April 2024
Tracy
United KingdomHusband found the bed very uncomfortable. I was ok.
Great car park. Good food. Nice room. Fab pillows.
Stayed in April 2024
Reviewed: 21 April 2024
Maureen
United KingdomStaff should have told us no internet in room as needed it whilst there. Also asked for a third cup and glass? Was told housekeeping had gone home really!!! Anyone could do that ??
It was appealing when we drove in
Stayed in April 2024
Reviewed: 21 April 2024
Quynh
United KingdomThe food served at the restaurant for dinner was awful. Probably the worst meal I’ve ever had. I had some tacos, chicken wings and the salad and it was shockingly inedible so I left most of it. Would never eat there again
Breakfast was good. A nice spread and early start.
Stayed in April 2024
Reviewed: 20 April 2024
Andrew
United KingdomToilet seat was loose, reported it but not fixed. Scotch egg starter had been re-heated multiple times and was inedible.
Good menu, bar, comfortable rooms
Stayed in April 2024
Reviewed: 15 April 2024
Nicole
United KingdomVery clean and well presented
Stayed in April 2024
Reviewed: 14 April 2024
Debbie
United KingdomThe atmosphere, surroundings and everything about the hotel was absolutely amazing. We only had breakfast here but that was great value for money. It was warm and welcoming from the moment we arrived and I will definitely look forward to staying again in the future.
Stayed in April 2024
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