Nothing

Good location close to sea front and winter gardens, clean and inviting. Room was a good size and had everything that we needed

Stayed in June 2024

Everything excellent

Breakfast very good. Location good next to train station and promenade.

Stayed in May 2024

Room was lovely great staff location great for train station and attractions

Stayed in June 2024

As above

Although the food was excellent, because the plates were cold the food tended to be only luke warm by the time you sat down to eat it.

Stayed in May 2024

Breakfast was fab as was our stay

Stayed in June 2024

Noisy entertainment in lobby

Excellent clean facilities

Stayed in June 2024

Na

The room & bed was very comfy,the restaurant was excellent and the food was divine

Stayed in May 2024

Nothing

The property was lovely and clean and allowed the staff were extremely friendly and helpful.

Stayed in May 2024

The beds are very soft, a medium firmness would be acceptable but in this case the mattress was very soft, breakfast was cold as if it were chilled which was a shame because the choice was fantastic! Unfortunately management were fixating on a small issue regarding afternoon tea which apparently wasn’t fresh, clearly the chefs issue but they were blaming the waitresses in the middle of the breakfast area, very unprofessional and quite embarrassing to see such a failure from management.

Beautiful new property, very modern and stylish in a fantastic location. Staff were amazing and extremely friendly, the tram stops directly under the hotel which will be great once it is finished.

Stayed in May 2024

Nothing,

Very good service, and a friendly staff. Geoff

Stayed in May 2024

operating lift is a pain. takes ages for it to recognise your card

Stayed in May 2024

Great stuff, great food !

Stayed in May 2024

Everything perfect

Nice

Stayed in May 2024

Breakfast barely warm kettle in the room faulty and shower hose connection not tightened not big issues but need addressing

The hotel was really good mostly everything class

Stayed in May 2024

Lovely hotel lovely rooms all the staff were very friendly and helpful would stay again.

Stayed in May 2024

A long wait for dinner.

Stayed in May 2024

No tv's worked a little inconvenient and was not offered anything for that...

It was lovely and clean

Stayed in May 2024

There wasn't nothing to dislike

Checked in half 3ish Saturday front desk staff were very helpful and checked us in swiftly, Beautiful room there were 3 of us but could of easily slept 4 people, spotlessly clean, called reception as couldn't find the bedding for the sofa, without hesitation a pleasant man from housekeeping came up to sort it out , both bed and sofa bed were comfy we slept amazingly also has air conditioning which was an added bonus as it was a warm night. The hotel is right next to the North train station if you were making your visit that way, which is very ideal.

Stayed in May 2024

Nothing

It was spotless and like a show flat... Brilliant

Stayed in May 2024

The cooked breakfast was cold

Location was great really modern staff very helpful

Stayed in May 2024

No car park.

Location is good only parking was a problem

Stayed in May 2024

The surrounding area is sadly a bit lacking (right now it's a bit run down) We know Blackpool are trying to give certain areas a better look so it is a work in progress. The breakfast area looks lovely but some of the practicalities are missing/not been thought out. The cups/glasses are already on the tables, so you have to remember to take them up with you and keep using the same ones. The food area is a bit of a bottle neck and it wasn't that busy during our stay. Some food choices are poor-continental options are not great. Salami and a few slices of prosciutto are the only meat choices. Also the bread is covered by a Tea towel?! There are tongs for the bread but everyone used their hands to move the towel.... Most staff members at Breakfast were really friendly with only 1 exception, on our last (4th) morning this person who had been there each day asked if we'd had breakfast there before 🫤. He also looks like he doesn't want to be there.

Beautiful new hotel, everything looks great! Friendly staff on reception and some of the breakfast staff. Room was lovely and a large size too, it had a mini fridge which is so handy. There was a desk area and a small table with a chair. Really comfortable beds with feather pillows(-which we weren't so keen on) The breakfast area looks lovely. Lots of different seating options. Travel options are close by, train station is a few minutes walk away and bus stop too. There's a large Sainsburys just across the road.

Stayed in May 2024

Location was perfect. Front desk personnel like Fran were so helpful.

Stayed in May 2024

Apparently a faulty batch of kettles arrived & you had to keep your finger on the “on” button all the time otherwise it switched off

Cleanliness, location & friendly staff

Stayed in May 2024