Castle Street, Cardiff, CF10 1XD, United Kingdom
#31 of 47 hotels in Cardiff
Guests' ChoiceBased on 3023 hotel reviews
7.9Cleanliness
8.3
Comfort
8.3
Location
9.4
Facilities
7.9
Staff
8.9
Value for money
7.6
Free WiFi
8.2
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End of dialog contentReviewed: 2 May 2024
Rachel
United KingdomThought we'd been given a castle view but didn't. View of thd stadium was good though.
Excellent location by the castle
Stayed in April 2024
Reviewed: 2 May 2024
Barry
United KingdomMagnifying mirror in the bathroom
Breakfast was very good, lots of choice and it was hot. Good choice of teas and coffee
Stayed in April 2024
Reviewed: 1 May 2024
Jayne
United KingdomBathroom a little tired but was clean
Location Staff very nice and helpful Parking onsite Specious family room
Stayed in May 2024
Reviewed: 1 May 2024
Helen
United KingdomLooking a bit tired in places. Just needs a bit of decorating.
Location, friendly staff, breakfast, cleanliness.
Stayed in May 2024
Reviewed: 30 April 2024
Barry
United KingdomN/a
Great room although a little on the small side. Staff Food Location
Stayed in April 2024
Reviewed: 29 April 2024
Keeley
United KingdomLiked how close it was to Principality Stadium and walking distance to the castle.
Stayed in April 2024
Reviewed: 29 April 2024
Victoria
United KingdomRooms a bit dated
Great location, everything in short walking distance!
Stayed in April 2024
Reviewed: 29 April 2024
John
United KingdomBed a little small. I think a queen more than a double. Also a little soft for my liking.
Well located. Friendly staff and clean rooms. Lovely breakfast. Bar area nice and comfortable
Stayed in April 2024
Reviewed: 28 April 2024
Ann
United KingdomRestaurant staff were slightly lacking in communication.I.e could answer simple questions re the food.
Food and quality were great.
Stayed in April 2024
Reviewed: 26 April 2024
Phil
United KingdomThe only gripe was the really loud noise from the lift machinery which kept me awake. Its really intrusive and I'd strongly suggest better soundproofing.
The hotel is well positioned and laid out. The reception area is large and check in was fast and efficient. I was running three days of business demonstrations and the staff managing the function were well organised and helpful.
Stayed in April 2024
Reviewed: 24 April 2024
Rob
United KingdomRoom service was a bit spotty. Sometimes tea bags and milk not replaced. One time new towels put in and an old towel left behind. Not really important.
The breakfast was excellent, also the location in the centre of town. The room and bed were good. Facilities for convention attended well provided.
Stayed in April 2024
Reviewed: 24 April 2024
Gillian
United KingdomNothing
Friendly staff…. position of hotel near Castle.
Stayed in April 2024
Reviewed: 23 April 2024
Milan
United KingdomDecor
Location
Stayed in April 2024
Reviewed: 23 April 2024
Pedley
United KingdomN/a
Good locatio
Stayed in March 2024
Reviewed: 23 April 2024
Jacqueline
United KingdomBathroom needed refurb as bath all stained.
Location and staff very friendly.
Stayed in April 2024
Reviewed: 22 April 2024
Teresa
United KingdomOn booking.com I booked a twin room but there were no twin rooms left when I got there. This created a problem but the staff did their best to quickly sort things out. They offered a put up bed which was actually one of the comfiest beds I've slept on lately.
The hotel is perfectly located for exploring Cardiff or attending the rugby. The room had a wonderful view over the castle. The staff did everything they could to ensure our stay was excellent.
Stayed in April 2024
Reviewed: 21 April 2024
Montse
United KingdomThe bed was quite small (smaller than our bed at home) and the bathroom could do with a new shower. For the price we paid we expected a better room.
The location was great and staff were lovely.
Stayed in April 2024
Reviewed: 21 April 2024
Gavin
United KingdomMy grandson's bed was a settee with sheets that he found uncomfortable on the 1st night & i found uncomfortable for the rest of the stay as i had to swap with him, also in 2024 for a family room there was a lack of sockets for modern technology and did struggle to keep all things charged , i have to add that is a small complaints though as overall it was genuinely a nice stay
Great city centre location with fantastic views, cleaning staff were exceptionally polite & food at breakfast was really nice
Stayed in April 2024
Reviewed: 20 April 2024
Catherine
United KingdomThe restaurant lacked atmosphere in the evening but the food was very good.
Excellent breakfast, great choice. Staff friendly and very helpful. TV in room stopped working but was dealt with immediately. Comfortable and attractive public areas to sit. Good views from our rooms, Principality Stadium and river from 1 room, castle from the second room. Overall good location and would stay there again.
Stayed in April 2024
Reviewed: 19 April 2024
M
United KingdomHotel entertainment eg singer, bingo etc
Excellent Location Wonderful breakfast Clean room
Stayed in April 2024
Reviewed: 19 April 2024
David
United KingdomParking is too expensive. £15 per night after paying £500 for four nights to stay is too much.
Good-sized room, great breakfast.
Stayed in April 2024
Reviewed: 16 April 2024
Bevjenx
United KingdomEverything was as usual - stayed here several times before.
Stayed in March 2024
Reviewed: 15 April 2024
Terrance
United KingdomI was particularly impressed that we were able to split the payments for each room, so everyone could pay their share directly (as I was expecting one person to have to pay the full amount for each room). This made things a lot simpler for us. I was very impressed by the comfortableness of the beds and ended up getting a much better night's rest than I anticipated I might. The location is superb for all the city centre amenities, and all staff were professional and friendly throughout our stay.
Stayed in April 2024
Reviewed: 15 April 2024
Pat
United KingdomThe bathroom was a little small.
I thought the breakfast was excellent
Stayed in April 2024
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