The Crichton Bankend Road, Dumfries, DG1 4UQ, United Kingdom
#5 of 9 hotels in Dumfries
Guests' ChoiceBased on 1145 hotel reviews
8.2Cleanliness
8.9
Comfort
8.9
Location
8.9
Facilities
8.4
Staff
9.0
Value for money
8.2
Free WiFi
7.9
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End of dialog contentReviewed: 3 May 2024
Leach
United KingdomNothing of note
Very friendly helpful staff
Stayed in May 2024
Reviewed: 26 April 2024
Lorraine
United Kingdomstaff great, accommodated me on the ground floor as I'd had a hip injury. Was grateful as lift was broken. Breakfast a bit dried out. Said room had a tea/ coffee maker wasn't told it was me. Rubbish coffee in room. the remaining meals we had were good.
Stayed in April 2024
Reviewed: 22 April 2024
Amanda
United KingdomLovely grounds to walk around. The man at the front desk was lovely very friendly and made sure we were happy with everything
Stayed in April 2024
Reviewed: 22 April 2024
Christine
United KingdomThe lift wasn't working and we were on the 3rd floor. my husband who is 83 found this very difficult.We were not offered a room on the ground floor. Also in the evening we booked a meal in the dining room we ordered from the menu but were told they didn't have what we wanted. Very disappointed as this was our 56th Wedding Anniversary.
Stayed in April 2024
Reviewed: 21 April 2024
Melissa
United KingdomNothing
Beautiful property.
Stayed in April 2024
Reviewed: 16 April 2024
John
United Kingdomweird atmosphere might be due to buildings former use?
Room fine, both meals fine.. Joy served us and was brilliant
Stayed in April 2024
Reviewed: 15 April 2024
Adam
PolandThe rooms were quite old-looking, but overall positive.
The hotel is already a bit old, but it's ok. Finally a shower with door. The breakfast was surprisingly good and exceeded typical English breakfast menu. The parking lot was ok and the hotel generally quiet, in a good location.
Stayed in April 2024
Reviewed: 8 April 2024
Jillian
United KingdomLift was out of order
Stayed in March 2024
Reviewed: 5 April 2024
Nicholas
United KingdomFood not great and limited choice.
Handy. Helpful friendly staff. Clean. Reliable.
Stayed in April 2024
Reviewed: 5 April 2024
Tracey
United KingdomFantastic location… like being in the countryside
Stayed in April 2024
Reviewed: 3 April 2024
Louise
United KingdomUnfortunately the lift was not working and had not been for some time. Having an arthritic hip and having to climb 3 flights of stairs twice as my key card didn't work was not ideal. I felt the hotel was tired.
Location was the reason I chose the hotel. It was it quiet and there was no noise disturbance.
Stayed in April 2024
Reviewed: 2 April 2024
Michael
United KingdomBreakfast could have been hotter.
Location and service
Stayed in April 2024
Reviewed: 31 March 2024
Rebecca
United KingdomClean, beds were comfy, room was a good temperature
Stayed in March 2024
Reviewed: 25 March 2024
Morag
United KingdomDisappointed that no fish items on breakfast menu. Breakfast menu not on table at weekend.
Good selection of cereals, fresh fruit, bread/pastries, continental and traditional breakfast choices.
Stayed in March 2024
Reviewed: 18 March 2024
Kathleen
United KingdomNo biscuits provided on the hospitality tray. Something Scottish like shortbread would have been perfect
Breakfast was excellent. Room was spacious, clean. Very comfortable.
Stayed in March 2024
Reviewed: 15 March 2024
Diane
United KingdomNothing extremely happy with our stay
Room spacious had both a separate bath and shower and nice view Liked the bottled water and twin in fridge Breakfast very tasty
Stayed in March 2024
Reviewed: 26 February 2024
Pamela
United KingdomWould like scrambled egg choice at buffet instead of having to ask, I didn’t have time to wait on 2 mornings as needed to get to work At the hospital. The menu is a bit samey, twice I have stayed for 3 nights. After a long day at work I prefer soup and s sandwich but can’t get after 6pm. Very expensive for what you get.
Room a good size bed comfy. Tv didn’t work but fixed quickly. I stay here for work, great location.
Stayed in February 2024
Reviewed: 15 February 2024
Adrian
United KingdomWasn't able to order food when I arrived after 9pm
Rooms are nice, hotel is in a nice, quiet location.
Stayed in December 2023
Reviewed: 14 February 2024
Pamela
United KingdomCan’t get sandwiches after 6.
Stayed in January 2024
Reviewed: 12 February 2024
Colin
United KingdomThe food in the restaurant wasn’t the best
Ideal location nice surroundings
Stayed in February 2024
Reviewed: 10 February 2024
Hazel
United KingdomThe breakfast wasn’t the best couldn’t cut potatoe scone was so hard egg was like rubber also asked for bacon by the time we got it we were finished our breakfast
Very comfortable bed
Stayed in February 2024
Reviewed: 6 February 2024
Jeremy
United KingdomNothing in particular
Clean comfy. Big room Good value
Stayed in February 2024
Reviewed: 2 February 2024
Dmacka
United KingdomThe food was well presented. Very good food.
Stayed in February 2024
Reviewed: 30 January 2024
George
United KingdomThe breakfast could have been fresher,but was palatable all the same.
The breakfast was what you would expect from a hotel chain,the beds were super comfy and the staff were very helpful and polite.
Stayed in January 2024
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