The Crichton Bankend Road, Dumfries, DG1 4UQ, United Kingdom
#5 of 9 hotels in Dumfries
Guests' ChoiceBased on 1143 hotel reviews
8.2Cleanliness
8.9
Comfort
8.9
Location
8.9
Facilities
8.4
Staff
8.9
Value for money
8.2
Free WiFi
8.0
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End of dialog contentReviewed: 30 May 2024
Donald
United KingdomBasic breakfast. Over priced.
Room
Stayed in May 2024
Reviewed: 30 May 2024
Phil
United KingdomBed very soft and toilet roll very poor!
Breakfast was A1
Stayed in May 2024
Reviewed: 29 May 2024
Fiona
United KingdomThere was a very large group staying at the same time who were very noisy in the dining/bar area until they went into their group dinner and it was difficult to hear conversation at our table. On the second night the staff allowed us to sit well away from them, even though it was an unused part of the dining room. The bathroom and shower were very good, but there was no individual light over the basin and my husband had difficulty seeing to shave.
Our room looked out over the beautiful grounds and was very comfortable. There was plenty of choice at breakfast and the staff were willing to make things if they'd run out on the buffet. We ate there twice in the evening, and the menu choices were pretty good. The receptionist managed to print a train ticket for us which was very helpful.
Stayed in May 2024
Reviewed: 29 May 2024
Mrs
United KingdomThe green fire regs light on all night in the room. Sleep dusturbed. Stressful.
Friendly staff. Lovely gardens. Dog friendly.
Stayed in May 2024
Reviewed: 24 May 2024
Christine
United KingdomNothing.
The room was excellent. Great size bed. Great customer service. Breakfast was comprehensive and well presented. Staff where friendly and helpful.
Stayed in May 2024
Reviewed: 24 May 2024
Kenneth
United KingdomThe eggs at breakfast could have done with being replaced a bit more regular Fried eggs hard, scrambled eggs had gone watery
The location perfect
Stayed in May 2024
Reviewed: 23 May 2024
Stephen
United KingdomThe lack of aircon in room
Really helpful staff
Stayed in April 2024
Reviewed: 21 May 2024
Winifred
United KingdomThe breakfast could have been hotter but ingredients were of good quality.
Breakfast would have been better served hot but as a buffet had been cooked and kept warm for a length of time, As breakfast was an extra £25 it had all the ingredients to be better.
Stayed in May 2024
Reviewed: 20 May 2024
Neil
United KingdomOthers in my party had extremely uncomfortable night of lack of sleep due to the extreme heat. The air conditioning was noisy and ineffective and we were not aware that fans were available in our rooms. It was a very special night for one couple celebrating their wedding and it was ruined by their inability to sleep. The reception desk were not helpful.
Location. The Crichton grounds are stunning and the view of the church from our room was beautiful. The bed was extremely comfortable.
Stayed in May 2024
Reviewed: 10 May 2024
Laura
United KingdomNothing comes to mind.
Location is beautiful. Extensive grounds, very well kept. The bed was very comfortable. Breakfast good, and staff were friendly and efficient.
Stayed in May 2024
Reviewed: 3 May 2024
Leach
United KingdomNothing of note
Very friendly helpful staff
Stayed in May 2024
Reviewed: 26 April 2024
Lorraine
United Kingdomstaff great, accommodated me on the ground floor as I'd had a hip injury. Was grateful as lift was broken. Breakfast a bit dried out. Said room had a tea/ coffee maker wasn't told it was me. Rubbish coffee in room. the remaining meals we had were good.
Stayed in April 2024
Reviewed: 22 April 2024
Amanda
United KingdomLovely grounds to walk around. The man at the front desk was lovely very friendly and made sure we were happy with everything
Stayed in April 2024
Reviewed: 22 April 2024
Christine
United KingdomThe lift wasn't working and we were on the 3rd floor. my husband who is 83 found this very difficult.We were not offered a room on the ground floor. Also in the evening we booked a meal in the dining room we ordered from the menu but were told they didn't have what we wanted. Very disappointed as this was our 56th Wedding Anniversary.
Stayed in April 2024
Reviewed: 21 April 2024
Melissa
United KingdomNothing
Beautiful property.
Stayed in April 2024
Reviewed: 16 April 2024
John
United Kingdomweird atmosphere might be due to buildings former use?
Room fine, both meals fine.. Joy served us and was brilliant
Stayed in April 2024
Reviewed: 15 April 2024
Adam
PolandThe rooms were quite old-looking, but overall positive.
The hotel is already a bit old, but it's ok. Finally a shower with door. The breakfast was surprisingly good and exceeded typical English breakfast menu. The parking lot was ok and the hotel generally quiet, in a good location.
Stayed in April 2024
Reviewed: 8 April 2024
Jillian
United KingdomLift was out of order
Stayed in March 2024
Reviewed: 5 April 2024
Nicholas
United KingdomFood not great and limited choice.
Handy. Helpful friendly staff. Clean. Reliable.
Stayed in April 2024
Reviewed: 5 April 2024
Tracey
United KingdomFantastic location… like being in the countryside
Stayed in April 2024
Reviewed: 3 April 2024
Louise
United KingdomUnfortunately the lift was not working and had not been for some time. Having an arthritic hip and having to climb 3 flights of stairs twice as my key card didn't work was not ideal. I felt the hotel was tired.
Location was the reason I chose the hotel. It was it quiet and there was no noise disturbance.
Stayed in April 2024
Reviewed: 2 April 2024
Michael
United KingdomBreakfast could have been hotter.
Location and service
Stayed in April 2024
Reviewed: 31 March 2024
Rebecca
United KingdomClean, beds were comfy, room was a good temperature
Stayed in March 2024
Reviewed: 25 March 2024
Morag
United KingdomDisappointed that no fish items on breakfast menu. Breakfast menu not on table at weekend.
Good selection of cereals, fresh fruit, bread/pastries, continental and traditional breakfast choices.
Stayed in March 2024
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