Colney Field Retail Park, Saint Albans, AL2 1AB, United Kingdom
#7 of 41 hotels in Saint Albans
Guests' ChoiceBased on 2641 hotel reviews
8.5Cleanliness
8.9
Comfort
8.8
Location
8.7
Facilities
8.6
Staff
8.9
Value for money
8.6
Free WiFi
8.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 24 April 2024
Kim
United KingdomNothinh
Stayed in April 2024
Reviewed: 22 April 2024
Deborah
United KingdomSmall room but didn't really matter as we were only in there for a short time.
Breakfast was lovely, all hot and very well cooked and the lady working there was very helpful
Stayed in April 2024
Reviewed: 20 April 2024
Chloe
United KingdomRoom was so dusty I kept sneezing
They catered to my allergies very well at breakfast
Stayed in March 2024
Reviewed: 19 April 2024
Alison
United KingdomThe rooms are quite compact as with most chain hotels of this type.
Excellent buffet breakfast included in the price including a selection of cooked choices which were replenished regularly. Lovely big shower and there was no traffic noise in the room despite the fact that the hotel is located right next to the M25. Comfortable bed and choice of pillows.
Stayed in April 2024
Reviewed: 18 April 2024
Milford
United KingdomThe staff and facilities were excellent and breakgast was great.
Stayed in April 2024
Reviewed: 16 April 2024
Tim
United KingdomIt's out of town, but I have a car, so no problem. ( Plus points - On the edge of a very good retail park and opposite a big McDonald's )
Exceeded my expectations- usually play it safe with Premier inn anywhere in the UK, but this has better reviews in St Albans than the Premier Inn here so I thought I'd try it - the reception staff at H.Inn were excellent, cheerful staff at breakfast, the quality of breakfast was superb. Room bright and clean, peaceful nights sleep. And no charges for on site parking. Definitely recommended.
Stayed in April 2024
Reviewed: 16 April 2024
David
United KingdomNothing
All
Stayed in March 2024
Reviewed: 16 April 2024
Vivian
United KingdomNothing
Where it was was very good for what we needed
Stayed in April 2024
Reviewed: 15 April 2024
Antony
United KingdomThe carpark security barriers are not utilised and as such there is unauthorised access. Numerous company vehicles were broken into and hand tools were stollen. Anyone can access the carpark so be warned.
Breakfast was really good and I was able to choose from a variety of options.
Stayed in April 2024
Reviewed: 12 April 2024
Wood
United KingdomThere was nothing to dislike at all. Only thing was that the hairdryer in the room wasn't working so I left a polite note so that they could attend to this.
Very clean with excellent friendly staff. Good breakfast and very impressed with how quickly tables were cleared and cleaned. Location very convenient stopping point to break our journey. We would definitely stay here again. Great value for money.
Stayed in April 2024
Reviewed: 12 April 2024
Sharon
United KingdomAll good
Very convenient when visiting family & good deal price wise plus fab takeaway breakfast
Stayed in March 2024
Reviewed: 11 April 2024
Sharon
United KingdomNothing
Comfy beds
Stayed in April 2024
Reviewed: 7 April 2024
Victoria
United KingdomN/A
Great amenities around. 3 miles away from the city centre Free parking Clean Friendly staff Bar available Good breakfast
Stayed in April 2024
Reviewed: 7 April 2024
Gemma
United KingdomNothing at all.
The friendly and kind staff who work at the front desk, nothing is ever too much.
Stayed in April 2024
Reviewed: 5 April 2024
Julie
United KingdomNothing but there were a few things missing off the menu for the evening meal.
The property was very clean and the staff were friendly and helpful. Breakfast was lovely. Good choice.
Stayed in April 2024
Reviewed: 4 April 2024
Lance
United KingdomVery good room for wheelchair accessibility, especially the bathroom. Comfy bed, breakfast included worth paying a little more to stay here than is some of the other properties we have used in the area
Stayed in April 2024
Reviewed: 4 April 2024
Leigh
United KingdomThere were children wandering around hot drinks area that was a concern.
Breakfast room very clean food was very well laid out for easy access and cooked to perfection
Stayed in April 2024
Reviewed: 2 April 2024
Nichola
United KingdomLocation was good for the motorway but not much else.
Breakfast was great - I loved the honey / jams etc on tap, to reduce unnecessary waste. And i also loved the floury baps for making a superb bacon sandwhich!
Stayed in March 2024
Reviewed: 30 March 2024
Stephen
United Kingdom.
.
Stayed in March 2024
Reviewed: 30 March 2024
David
United KingdomMore staff on Sunday morning- it was very busy and there weren’t enough staff to clear tables and replace foid
Breakfast was good and plenty of choice
Stayed in March 2024
Reviewed: 30 March 2024
Craig
United KingdomNothing, would 100% stay again
Everything!, lovely rooms very comfortable bed and the breakfast was beautiful.
Stayed in March 2024
Reviewed: 29 March 2024
Sharon
United KingdomThe room needed updating, carpet was badly stained and the decor needed a freshen up
Breakfast was fantastic
Stayed in March 2024
Reviewed: 29 March 2024
Fortunate
ZimbabweNothing
Everything
Stayed in March 2024
Reviewed: 28 March 2024
Jennifer
IrelandPerfect location for visiting London and the Harry Potter studio tour. Friendly and helpful staff. Lovely breakfast every morning
Stayed in March 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content