Nothing specific

Staff were great.

Stayed in October 2023

Having to pay for parking on top of paying £90 for the room is an absolute rip off and same with the disappointing breakfast at a very expensive £16.50. Lots of TVs but only able to show one channel leaving half the customers unhappy

The staff and the bed

Stayed in October 2023

Dining area was spacious and well decorated Breakfast was delicious with lots of choice and gluten free options. Staff were very helpful.

Stayed in September 2023

It was perfect for attending a wedding - everyone very welcoming and good food.

Stayed in October 2023

Car tyres appear to have been vandalised in carpark overnight.

Friendly helpful staff. Pleasant room..

Stayed in October 2023

Nothing

Was easy to get to, friendly staff and comfortable. Had plugs by the bed and a mirror above the desk to do make up in.

Stayed in October 2023

Mainly just the toilet! it was not a good toilet to keep clean with use. A strange design I think. There was nothing else that we didn't like.

Breakfast was excellent and the member of staff who greeted us was excellent as were the two members of staff on reception. Our room was very good but the bathroom a little odd. I imagine it doubled as a disabled room but a high toilet, low wash basin with high soap dispenser and high shelf seems rather strange.

Stayed in October 2023

nothing

room good for a one night stay location good for Marlow breakfast good reception staff excellent

Stayed in October 2023

Nothing

Staff were lovely, family room was a good size and breakfast was excellent

Stayed in October 2023

Food was great but a little pricey. Paying for parking is also a bit naughty.

Clean, professional looking property, helpful staff.great environment.

Stayed in October 2023

The car parking not free , there’s no swimming pool in the hotel , the breakfast is expensive.

The hotel is very clean, comfortable and the staff are friendly

Stayed in September 2023

I was put in a twin room when upon booking I was asked if I had wanted a twin or double and requested a double. This was rectified at reception before I went to my room. My room was in quite an old, run down part of the hotel. Room clean etc though. But not the nicest part of the hotel…

It was convenient, had good facilities and had friendly staff.

Stayed in September 2023

The smell in the bedrooms - smelt like mothballs which was very unpleasant and it was the same smell in both rooms - we smelt the carpet and it’s whatever is used to clean it is the culprit! Please change your carpet cleaner as this is what brought the feedback scores down as it would have been exceptional across the board!

Beds were very comfortable, it was clean and looked really good. Staff were very pleasant and professional and the breakfast was really delicious - it also had dairy free milk - oat milk was a great touch!

Stayed in September 2023

cost of stay could have been cheaper

was actually there for a private function which hotel did very well. Food quality/quantity very good both for function and breakfast. Bedroom very good

Stayed in September 2023

Breakfast was over subscribed, the hotel was fully booked due to the convention and the tables in the lounge and bar had to be set up to accommodate as the resturant was full. We had to pay for parking which I thought was a bit unfair, the car park is only for guests and is big enough so charging seemed a bit greedy on top of the room price.

room was lovely, the air conditioning was broken though which was annoying since we were in the middle of a heatwave but the staff provided us with a fan though and delivered it to us in the middle of the night which i was very impressed with. The bed was comfy, the room was clean and the bathroom was of a decent size, overall it was really nice.

Stayed in September 2023

The shower needed repairs. No provision for child. Booked and paid for.

Did not have breakfast. Convenient location. Rooms clean. Disappointed with facilities. Booked one adult and one child, provision 1 double bed, we were provided a Z bed .,

Stayed in August 2023

Breakfast included. I have dodgy knees and there was a lovely bath and shower and I could not use either as I could not climb over bath

Didn’t think I s hound have paid because price of room was high.

Stayed in September 2023

omelette was not provided

Breakfast was better than my expectation

Stayed in September 2023

Only thing we weren’t too happy about was the bed being too hard for us - but this is only a matter of personal preference.

We’ve used Holiday Inn several times and you know what to expect. This site was the same good quality but made even more pleasant by the welcoming staff.

Stayed in September 2023

Couldn’t access the courtyard as the doors were locked

Great room size- double bed, sofa bed and a travel cot were made up and there was still lots of room. A good size bathroom too. Great breakfast selection and a really good check out time of 12:00 which was great as didn’t feel rushed in the morning.

Stayed in September 2023

safe not working in room

room good size and bed good

Stayed in August 2023

The Atmosphere

Stayed in September 2023

Parking charge at £6 too much

Location was perfect and plenty of places to sit with a laptop.

Stayed in September 2023

Paying to park No bathroom extractor fan Not enough cups or tea items in the room for amount of people staying

Friendly attentive staff and great service Clean big room Nothing was too much trouble The food was amazing

Stayed in August 2023

The rooms are nice and the breakfast was excellent too and the staff were very welcoming

Stayed in July 2023