Carrow Road, Norwich, NR1 1HU, United Kingdom
#11 of 33 hotels in Norwich
Guests' ChoiceBased on 2956 hotel reviews
8.3Cleanliness
8.7
Comfort
8.7
Location
8.8
Facilities
8.4
Staff
9.1
Value for money
8.1
Free WiFi
7.5
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End of dialog contentReviewed: 3 December 2023
Diane
United KingdomNothing
Location to Norwich FC
Stayed in September 2023
Reviewed: 2 December 2023
Maria
FranceShower pressure terrible A little far out from city
Comfortable bed Very pleasant staff Good breakfast
Stayed in December 2023
Reviewed: 1 December 2023
Dawn
United KingdomBar area needs a little update and be more cosy
Friendly reception clean and comfortable room.
Stayed in November 2023
Reviewed: 28 November 2023
Gill
United KingdomHotel could have been a lot nearer the City centre - and not next to a football stadium
Reception staff were friendly & knowledgeable
Stayed in November 2023
Reviewed: 27 November 2023
Andrius
Lithuaniaold rooms, all hotel. expensive for the stay for such a quality.
Stayed in November 2023
Reviewed: 25 November 2023
Sybrand
NetherlandsDated, and they keep the top rooms in good nick and sell them at premium prices. Value for money???? Not so much anymore.
Location
Stayed in November 2023
Reviewed: 24 November 2023
David
United KingdomBreakfast was not included.you had to pay extra to park car .
Clean
Stayed in November 2023
Reviewed: 19 November 2023
Sally
United KingdomThe room was good value for money. It was clean and comfortable. The staff were unfailingly polite. Enjoyed my stay.
Stayed in November 2023
Reviewed: 19 November 2023
Mick
United KingdomThe staff were really friendly and very helpful,even helped us get a taxi back from the other side of town when none were available
Stayed in November 2023
Reviewed: 18 November 2023
Ghada
OmanMolds in the bathroom!!
Very well located hotel! Good breakfast!
Stayed in November 2023
Reviewed: 17 November 2023
Graeme
United KingdomExceptional helpful service from Monica in reception
Stayed in November 2023
Reviewed: 6 November 2023
Helen
United KingdomDelicious breakfast - cooked well, wide choice.
Stayed in November 2023
Reviewed: 6 November 2023
Codi
United KingdomThe smoking area. We was woken up 3 times during the night, as it sounded like people were in our room, when they were outside.
It was the perfect place for our needs. Lovely, friendly staff & lovely clean hotel. Very good environment.
Stayed in November 2023
Reviewed: 5 November 2023
Hannam
United KingdomDecor was rather tired, fan was noisy and bathroom could have been cleaner. The man we spoke to to try and do a telephone booking really struggled to understand our requirements. So thankfully we could choose what room we needed through Booking.com. Worked out a lot cheaper too.
Ease of booking through Booking.com and that it was dog friendly. It was great to have the room till mid-day. A lie in is always appreciated.
Stayed in October 2023
Reviewed: 31 October 2023
Anthony
United KingdomNo shelter for smoking area,and it took two days to clean area after the bin had been knocked over
Friendly staff all around hotel,hot plentiful breakfast buffet.Ample disabled parking.Excellent location for local shops in riverside.
Stayed in October 2023
Reviewed: 30 October 2023
Lesley
United KingdomExcellent selection. Staff very attentive.
Stayed in October 2023
Reviewed: 30 October 2023
Steve
United KingdomRoom looks tired
Size and clean
Stayed in October 2023
Reviewed: 29 October 2023
Linda
United KingdomJust the washbasin because it was too high for me to use easily.
Good view of pitch from window in room, bar food quite good and staff were very friendly and helpful. Parking was easier than I'd expected.
Stayed in October 2023
Reviewed: 25 October 2023
Alix
United KingdomI had a bath whilst I was there but the body wash is attached to the wall high up next to the shower so I couldn’t reach it.
Location was great as we went for the football but I thought I’d got breakfast included rate but apparently not so we thought the price for the room wasn’t value for money
Stayed in October 2023
Reviewed: 25 October 2023
Vicky
United KingdomI didn’t like that there was stains in the toilet and the bath didn’t look like it had been cleaned well and little stain on bed sheet
I liked the decor and bed was comfy and wasn’t far from train station
Stayed in October 2023
Reviewed: 23 October 2023
Sarah
United KingdomWe had a wasp creep through the air vent but when we told reception they were very helpful and going to get the vents checked in case they needed to deal with a nest.
Had a lovely room on the 6th floor, though why you don’t use bigger beds I don’t know!
Stayed in October 2023
Reviewed: 18 October 2023
Jacklyn
United KingdomLocation was great for football
Stayed in September 2023
Reviewed: 17 October 2023
Tom
United KingdomIt was ok.
It was ok.
Stayed in September 2023
Reviewed: 15 October 2023
Biyama
United KingdomThe personal effort by the staff was the best part of our stay. We were given a room with an excellent view of Norwich city FC football pitch, a hand written anniversary card, complementary drinks, and staff wishing us happy anniversary.
The quality of customer service by the staff was great. When I booked, I indicated that we were staying for our anniversary and the staff went over and above our expectation to make our stay special.
Stayed in October 2023
Reviewed: 15 October 2023
David
United KingdomAll good
We booked a suite which was excellent if a little dated in style
Stayed in September 2023
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