I booked the executive suit and would have expected nicer toiletries or something abit extra, I also mentioned it was our year anniversary on the booking which was acknowledged but no mention, no note or little surprise was awaiting for us which was very disappointing

Clean room and friendly staff and the food was great

Stayed in May 2024

the clear bathroom door with a huge gap in- wasn't very private but was fine for 1 night!

Staff were SO helpful and friendly, they were all friendly and acknowledged us, chatty and nothing was too much trouble. Breakfast was fab too

Stayed in May 2024

Stainless steel stuff was rusting

Good location and great staff. Nice note from one staff saying enjoy your stay on the side ( from Charlotte). Done great job making the bedroom ready

Stayed in April 2024

It was fine. Nothing not to like.

It was fine. Breakfast was good. Staff very friendly.

Stayed in April 2024

Make sure you do not get the room overlooking the gardens - the dogs will bark all night.

location

Stayed in April 2024

We had a very very bad experience on 13 April where neither of us slept at all. 'Travellers' downstairs - below our room 129 kept us awake all night which was unacceptable. I did go to see what was happening but thought better of it as they were drinking heavily and singing and shouting. The next morning I asked to see who was in charge and asked for my money back as we had come away for a holiday!! we are pensioners and had to do some very long journeys in the week and this was not a good start. I personally would have called the Police because it was that bad. someone else at breakfast had also had a problem and had had to go and sleep in his car !! I am still waiting for my refund.

The room was fine. It was clean and tidy. The breakfast was what we wanted not too much for me but my husband enjoyed his bacon and eggs. The bed was good.

Stayed in April 2024

Not a fan of the room layout with a large frosted glass window into the rest of the bedroom. Not a deal-breaker but don't personally understand this trend in hotels.

Nice room with a comfortable bed. Enjoyable breakfast. Walkable to train station

Stayed in April 2024

Heating did not work. Difficult to work out the lighting. Hole in the ceiling where there should have been a light. I was very cold in the room. No water provided in the room.

Nice communal areas and friendly staff. Plenty of parking. Comfy bed.

Stayed in April 2024

We were lucky to get the last room which was for disabled people. Unfortunately there was a very loud noise coming from a fan outside (we were at the back of the hotel) which made it a bit hard to sleep and impossible to open the window. I phoned reception at midnight but nobody answered. Also there was no bath and the room was quite dark. The next day the receptionist rang to apologise and put us in a more expensive room for free, which was very kind of her. The new room was lovely, my only critisism is the water tasted bad, perhaps as it was in the old part of the hotel, but there was bottled water provided. Also the kettle made our tea taste bad for the first few cups so they must have cleaned it with some chemical and not rinsed it properly. Apart from that everything was great.

Almost everything. Excellent beds, great location, friendly staff and a nice hotel.

Stayed in April 2024

The bedroom window was solid non opening window and air-conditioning did not work. Called the front desk but nothing was done.

Staff very polite and professional

Stayed in April 2024

Room was cold

Room was clean and looked pleasing, bed very comfortable, my only grumble was room felt cold, aircon didn’t seem to be working

Stayed in April 2024

The room we stayed in and a considerable amount of damp/mould around the windows. Bathroom needs to be revamped as the bath panel was peeling and rust around the mirror

Location was good and the staff were incredibly friendly and helpful.

Stayed in March 2024

Bath was a little stiff to operate

I stayed with my 16 month old, just a day trip from London to explore the area, the Hotel was just a great location ro so so. The room was spacious enough to put some toys and room for my son to play. The bed was huge, so no need for a cot and it was very comfy. I really enjoyed the variety at breakfast with hot and cold choices, also liked the generous yet compact Kellogs boxes. There's nothing like a good morning coffee, and so good that that they served Starbucks as an option!. Staff were so accommodating and understanding, really helped me with the little one when I needed it, and generally so helpful. Looking forward to my next visit to Sittingbourne from London and would stay again!

Stayed in March 2024

Still a neighbour's barking dog next door .

Bfast and droom vg . Nice music.

Stayed in March 2024

Heating didn't work in the room, so with being so lean, I was very cold, with being mainly in my room until show day I had to really wrap up to stay warm. This is the only down side of the stay.

I was there for a bodybuilding show and had breakfast included with my room. We requested egg whites for breakfast and the chef was so accommodating and produced it in the morning. I couldn't have been happier with the level of service all staff gave.

Stayed in March 2024

Good location

Stayed in February 2024

Staff brilliant and friendly, food excellent, rooms clean

Stayed in March 2024

I liked it all

Clean tidy good location

Stayed in January 2024

The staff were so friendly, the lady in the restaurant couldn’t do enough to ensure I was having a great dinner and stay

Stayed in February 2024

Scruffy, dated and the room was a bit smelly. Lounge/dining area not comfortable.

Location

Stayed in January 2024

The beds were old box beds and not comfy at all.

Friendly staff and clean

Stayed in December 2023

The noise during the night. Probably the ventilation is the next room, but it sounded like a washing machine was going all night

Staff, clenliness, breakfast

Stayed in January 2024

Large, clean room, excellent breakfast. Staff at breakfast and housekeeping (who left friendly little notes wishing us a merry Christmas), in particular, were very friendly.

Stayed in December 2023

Rooms and bathroom need updating. Hotel seemed very quiet. Needed a little more Christmas spirit. No Christmas tree in restaurant.

Convenient. Good breakfast. Comfortable. Plenty of parking.

Stayed in December 2023