Only thing that let this visit down was the breakfast- whilst the food looked good and everything was clean, the cooked food was nowhere near hot enough so that by the time we got back to our table the food was cold.

We have used this group for several years because you know what to expect. The service, comfort and altogether pleasant experience is consistent.

Stayed in October 2023

The customer service. The repeated unclear messages from the staff

The breakfast

Stayed in October 2023

Slow closers on doors need replacing / fixing as doors constantly slamming throughout night. Didn't eat here as prices high & have read other reviews regarding food (not worth the high price). Charging for parking always seems an unnecessary sneaky extra.

Great location for Paultons Park. Greeted by lovely friendly girl at reception (Name begins with a 'T"). Great leisure facilities! Room & hotel in general very clean.

Stayed in October 2023

Bed a little hard. Food expensive for this area

Attitude of staff. Bed and shower room size

Stayed in October 2023

Room a bit hot despite turning thermostat down to 16. Lighting over mirrors not great. But these are minor criticisms - the welcome and friendliness of all the staff more than made up for this. Pillows a bit bouncy for my preference.

Spotlessly clean, all staff friendly, good breakfast selection, well appointed room, good bathroom. Quiet location despite being less than 10 mins from airport and our having a ground floor room with window open

Stayed in October 2023

It was very busy

Convenient location, excellent breakfast, helpful staff

Stayed in October 2023

The restaurant staff are not very polite, especially at breakfast time. Everyone seems to be in a rush. It looks like a fast food shop where guests also have to finish their breakfast in a rush within the allocated period of 1 to 1.5 hrs only, which is quite short, only suitable for business travellers. This has never happened in my previous hotel stays where usually breakfast is served from 7.00 am to 10.00 am and guests can choose to eat and finish their breakfasts in a very relaxing way. Such arrangement is not ideal for holiday seekers who want to spend more time eating and chatting over the breakfast tables. All these have only downgraded the image of Holiday Inn from a hotel to a fast food shop setting. Also, the location is not ideal, quite far away from the city centre.

The overall cleanliness and facilities of the hotel are very good.

Stayed in October 2023

the only down side was loud banging of doors which made the room vibrate. I would recommend ear plugs if you stay here!

Good value and a great location just off the M3

Stayed in September 2023

No seating area outside at front. Seating at rear closed in evenings. An ice machine would have made everything perfect. The food was very enjoyable. However, there should probably be a warning for the Thai chicken wings - they were so sticky, my husband had to hold the plate down whilst I prised the chicken off it. If it takes two grown adults to pick up one small chicken wing, the sauce is probably too sticky. It was described as sweet chilli and honey but it felt more like Gorilla glue (tasted lovely though)!

Clean and modern without feeling impersonal.

Stayed in September 2023

Dated bathroom, expensive for what it was

Stayed in September 2023

The restaurant staff were slow to take orders. Serve food & drinks

Located near Southampton Airport. Restaurant was good

Stayed in September 2023

over priced

compfy

Stayed in June 2023

If you could put small fridges in the rooms. We struggled getting cold drinking water when we were in the rooms.

Stayed in August 2023

Nothing

Everything was clean, staff very helpful and friendly

Stayed in September 2023

Evening meal could have been better - ordered steak pie and it arrived within a couple of minutes of being ordered

When I arrived the room just had single beds and I had requested a double bed, when I went to reception I was helped by Tehani who was so helpful and friendly. Thank you!

Stayed in September 2023

I suppose it’s difficult to complain about this as we have a child but the hotel was literally full of kids at the reception and the kids area. Wouldn’t recommend for business over holiday periods as the level of noise was excessive and any single parison or business person would battle for space noise and privacy

On our way to Dorset stayed overnight. Well located just off motorway clean and good facilities . Great staff free parking clean large well specd rooms

Stayed in August 2023

Great hotel, lovely breakfast & swimming pool @ kids play room were awesome

Stayed in August 2023

Not much vegan options

The kids play area

Stayed in August 2023

Bed & pillows were hard to sleep on, room was very warm, used air con but this switched off after short while. Not all guests have apps on their phones, as would be nice to have a guest directory to look at.

Easy check in, nice large room.

Stayed in August 2023

Slightly noisy at night on the corredor of our room

Friendly and helpful staff

Stayed in August 2023

No problems

Very comfortable

Stayed in August 2023

The staff were very slow and weren't very polite if I'm honest. There was no major issues. We asked if we could have a cotbed in our room as it wasn't there on arrival, but I had a couple of instances were I felt the conversation was a bit off, as if we were inconveniencing them. We waited over 35 minutes to check in because the staff were dealing with one person complaining. The playroom wasn't very clean. The toys and furniture weren't very clean. We were very disappointed with the hot breakfast. It definitely wasn't worth the price as it was very bland. Almost seemed tasteless. The pastries and cereals were fine, but the hot food was like hospital food.

Hotel looked modern. Rooms were spacious, well decorated. comfortable. They had good sized tvs in the room which was great. The kids play area was good! It kept my busy 10 month old occupied for a good while. It was good.

Stayed in August 2023

The bed was so uncomfortable we got about 3hours sleep in total it was like sleeping on wooden plankes. Having a good night's sleep is the main thing as much as we loved the family vibes and it ticket all the boxes, mummy and daddy didn't sleep which made our next day harder for us to function! You could hear everyone running up and down the halls and in the rooms next door which wasn't great when your trying to put a little one to bed at 730. But I do understand you have no control over that but sound proofing is none existent in room 20! What really let it down was the restaurant. Staff where lovely, but for the price I was extremely disappointed the food was cold and belowe average.

The location of the hotel was great, staff where friendly, room was clean and had everything you wanted, could clearly see the hotel has had money spent on it. Loved the kids play room!

Stayed in August 2023

The room was big enough, clean and comfy.

Stayed in August 2023

Rooms didn't look very clean, pillows not comfortable

The staff where very friendly and helpful. Location was perfect Swimming/ gym excellent

Stayed in August 2023