Emerson, Washington, NE37 1LB, United Kingdom
#5 of 5 hotels in Washington
Guests' ChoiceBased on 2310 hotel reviews
7.8Cleanliness
8.2
Comfort
8.2
Location
8.4
Facilities
7.9
Staff
8.8
Value for money
8.1
Free WiFi
8.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 22 February 2024
Grace
United KingdomBathroom could do with a deep clean but wasn’t horrendous
The staff were incredibly welcoming and friendly no matter what time of day
Stayed in January 2024
Reviewed: 21 February 2024
David
United KingdomRooms are starting to look rather tired.
Staff/Welcome, breakfast, fitness suite.
Stayed in February 2024
Reviewed: 20 February 2024
Salinder
United KingdomGreat location and very clean and tidy and a Nice Choice of breakfast
Stayed in February 2024
Reviewed: 18 February 2024
Gerald
United KingdomNothing to dislike
Location good comfortable beds and a very extensive breakfast
Stayed in January 2024
Reviewed: 18 February 2024
Louise
United KingdomBathroom a bit dated
Good size room, comfortable beds, nice dinner and breakfast
Stayed in February 2024
Reviewed: 17 February 2024
Jo
United KingdomRoom could do with a lick of paint - splash marks on walls from spillages fairly easy to clean.
Friendly staff with good parking & a good night's sleep.
Stayed in February 2024
Reviewed: 16 February 2024
Kirsty
United KingdomStaff was very friendly. Hotel was warm and had a nice vibe Food was nice on the restaurant. Breakfast was very good.
Stayed in February 2024
Reviewed: 16 February 2024
Alison
United KingdomSmell of the room
Modern customer focused style with required amenities. Located well for our needs to South Shields Crematorium
Stayed in February 2024
Reviewed: 14 February 2024
Jill
United KingdomLooking a bit jaded - needs a little modernising.
I found it very comfortable and my room perfect for my needs. I think in future maybe it’s ready for an upgrade ie reception/bar and restaurant but I can’t fault it.
Stayed in February 2024
Reviewed: 12 February 2024
Kristen
United KingdomPrice of the restaurant food was way overpriced.
Amanda the receptionist was lovely, very welcoming.
Stayed in February 2024
Reviewed: 11 February 2024
Joe
United KingdomPillows were a tad uncomfortable but did the job.
The hotel is really good value for money, staff are very friendly. Breakfast is £12 and a really good selection with a gluten free area.
Stayed in February 2024
Reviewed: 31 January 2024
Janine
United KingdomNothing
Friendly staff and clean.
Stayed in January 2024
Reviewed: 22 January 2024
Gary
United KingdomBiscuits with the tea and coffee in the rooms
Value for money and location
Stayed in January 2024
Reviewed: 20 January 2024
James
United KingdomBreakfast wasn’t great
Staff on reception were friendly and welcoming
Stayed in January 2024
Reviewed: 5 January 2024
Dominic
United KingdomThere were nail clippings in the bed
Friendly and helpful staff
Stayed in January 2024
Reviewed: 4 January 2024
Roger
United KingdomThere is only one chair in the room so we had to take it in turns to use it whilst watching t.v. Sitting in bed is not comfortable. The breakfast bacon is hard as f it has been there a long time.
Booking in, breakfast, clean room, car parking all very good.
Stayed in November 2023
Reviewed: 2 January 2024
Claire
United KingdomRoom could have been a bit cleaner.
Nice welcoming hotel with plenty of parking. Staff were pleasant and helpful. Breakfast was nice.
Stayed in December 2023
Reviewed: 2 January 2024
Deborah
United KingdomWhen I booked I booked a twin and a king, and was clear we were bringing our dog. On arrival we were told he was only allowed in the twin room which messed up all our sleeping arrangements. I didn't have an issue with this but wish it had been clear on the booking so I could have just asked for two standard rooms instead.
We stayed on new year's Eve. The hotel didn't have any events on so was very quiet which was just what we wanted. We were a bit shocked that the bar closed at 10pm though! The room was a good size, comfortable, and clean. Excellent value and super friendly staff.
Stayed in January 2024
Reviewed: 2 January 2024
Sharon
United KingdomFeels like the whole hotel needs some TLC. The bathroom was very small and room had a slight damp smell. Pillows not the best.
Location perfect for what we needed, clean and warm. Reception staff very friendly on check in.
Stayed in January 2024
Reviewed: 29 December 2023
David
United KingdomThere was a foreign female receptionist on arrival was extremely terse bordering on rude however a foreign gentleman at the same time saved the situation by being extremely helpful. The lady is obviously in the wrong job!
The breakfast was excellent and the dining room staff could not have been more pleasant and helpful
Stayed in December 2023
Reviewed: 28 December 2023
Marie
United KingdomPostcode did not work on my sat nav
Location - very friendly
Stayed in December 2023
Reviewed: 27 December 2023
Steven
United KingdomA little dated in places. Carpet in room stained on one area.
Location and friendliness staff
Stayed in December 2023
Reviewed: 21 December 2023
Helen
United KingdomPrices in the bar - very expensive.
Comfy hotel.
Stayed in November 2023
Reviewed: 20 December 2023
David
United KingdomSee above
Room and breakfast good I was not comfortable in the bed (but I rarely sleep well way away from home) Room was very hot and altering the thermostat seemed to make no difference
Stayed in December 2023
Reviewed: 20 December 2023
Chris
United KingdomNothing
Location good for visiting family
Stayed in December 2023
Sanlıurfa, Turkey
Konya, Turkey
Chiang Mai, Thailand
Faro, Portugal
Cassagnabère-Tournas, France
Prague, Czech Republic
Castellammare del Golfo, Italy
Binibeca, Spain
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content