Waterfront Walk, Festival Leisure Park, Basildon, SS14 3DG, United Kingdom
#5 of 25 hotels in Basildon
Guests' ChoiceBased on 2251 hotel reviews
7.7Cleanliness
8.2
Comfort
8.2
Location
8.4
Facilities
7.9
Staff
8.7
Value for money
7.7
Free WiFi
7.4
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End of dialog contentReviewed: 28 April 2024
Laura
United KingdomHard pillows and bed At the bar staff didn’t know how to make cocktails so i have to give instructions what to do and what ingredients they need 😅
Its was clean, and the staff was friendly at the reception
Stayed in April 2024
Reviewed: 27 April 2024
Ogulcan
TurkeyWi-Fi was not working properly
Facilities were clean
Stayed in April 2024
Reviewed: 27 April 2024
Vivienne
United KingdomThe noisy neighbours last night
It’s location and it’s lovely staff. Breakfast was hot and well presented with a varied selection .
Stayed in April 2024
Reviewed: 24 April 2024
Kim
United KingdomIn all nothing for the money you pay
Location great all very good
Stayed in April 2024
Reviewed: 21 April 2024
Philippa
United KingdomUnfortunately our room was adjacent to the lift which meant every time someone travelled in it you could hear the mechanism working in our room, this did wake me a few times in the night. Also I had forgotten my toothpaste, I asked at reception in the morning and there wasn’t any in the drawer. The receptionist said she would ask housekeeping to bring some up but none arrived.
Staff were friendly, room was clean, ample parking, meal in the restaurant in the evening was very good, breakfast was very good, plenty of variety and attentive staff
Stayed in April 2024
Reviewed: 21 April 2024
Biddy
United KingdomEverything was ok.
Staff and cleanliness
Stayed in April 2024
Reviewed: 20 April 2024
Laura
United KingdomLooks shabby from the outside
Stayed in April 2024
Reviewed: 13 April 2024
Alfred
United KingdomLovely
Stayed in March 2024
Reviewed: 12 April 2024
Christine
United KingdomI don’t like shower curtains. Decor a bit tired and could do with a lick of paint here and there. Bathroom needed re-grouting. Charged £12 for overnight parking.
Comfortable bed, good sized room, a window that opened. Quiet for the location. Good fish and chips for dinner in the bar area. The bar was nice and didn’t feel uncomfortable as a sole female traveller. Friendly helpful staff.
Stayed in April 2024
Reviewed: 12 April 2024
Jillian
United KingdomRoom smelt of cigarette smoke and I couldn’t get the air conditioning to work. However I didn’t complain, reception were genuinely concerned when I mentioned it on check out.
Excellent breakfast and choice of evening meals
Stayed in April 2024
Reviewed: 11 April 2024
Sarah
United KingdomLovely new bar, close to lots of food outlets next to the hotel. Staff friendly
Stayed in April 2024
Reviewed: 8 April 2024
Tmylou
IrelandBrilliant location close to town centre. Beds & pillows super comfy- better than 4 star hotel! Breakfast choice and quality of food/drinks very good- a really pleasant stay.
Stayed in April 2024
Reviewed: 3 April 2024
Tunge
United KingdomNothing
The food was nice and the lake view was very spectacular and I enjoyed my stay.
Stayed in January 2024
Reviewed: 2 April 2024
Stephen
GermanySometimes food is left by the lifts on tables. Looks a bit shabby, especially when guests are arriving for the first time. Gives s a bad impression during arrival. Not much locally. Just a smallish retail park. A bit boring with the huge chain restaurants.
Beds are always great. They just revamped their TVs systems and they were super.
Stayed in April 2024
Reviewed: 30 March 2024
Tim
United KingdomN/A
Comfortable beds, large room, good shower. Everything was clean. Staff were friendly and helpful.
Stayed in March 2024
Reviewed: 30 March 2024
Karen
United KingdomClean, comfortable room. Food from bar was nice. Staff helpful
Stayed in March 2024
Reviewed: 29 March 2024
Angela
MaltaThe room was boiling hot even with the a/c n the radiator turned off. We used to keep the window open during the day. At times it was unbearable and we couldn't leave the window open at night as the children's bed was next to the window and if their quilt slipped off they would have gotten cold.
Good breakfast, clean hotel and nice staff.
Stayed in February 2024
Reviewed: 27 March 2024
David
CyprusLocation. Great bed, lovely breakfast
Stayed in March 2024
Reviewed: 26 March 2024
Rebecca
United KingdomThe overnight car park charge of £12
Great location
Stayed in March 2024
Reviewed: 25 March 2024
Lucy
United KingdomNothing
Location Good value Comfortable Rooms Smart TV
Stayed in March 2024
Reviewed: 23 March 2024
Sandra
United KingdomLocation great for our stay
Stayed in February 2024
Reviewed: 21 March 2024
Antonio
United KingdomVery good facilities and comfortable surroundings.
Stayed in March 2024
Reviewed: 18 March 2024
Mick
United KingdomAll was ok - I should have checked to see if there where any functions on (Boxing) The night of my stay although at the far end of the corridor away from the lifts I was still disturbed by loud talking and banging doors I would imaging on a day with no function on would be better;-)”
Property was clean and tidy at the time of my visit Kim had cleaned and prepared my room great job Kim -
Stayed in March 2024
Reviewed: 16 March 2024
Diane
United KingdomAircon didn't seem to work too well. No sign to direct where breakfast was being served. Would have liked a fridge with water in but speaking to a colleague they had one with their upgrade.
Friendly staff, easy check-in. Meal choices at reasonable costs. Good breakfast in light area with pleasant view.
Stayed in March 2024
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