Waterfront Walk, Festival Leisure Park, Basildon, SS14 3DG, United Kingdom
#6 of 23 hotels in Basildon
Guests' ChoiceBased on 2283 hotel reviews
7.7Cleanliness
8.2
Comfort
8.2
Location
8.4
Facilities
7.9
Staff
8.7
Value for money
7.7
Free WiFi
7.4
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End of dialog contentReviewed: 26 December 2023
Robert
United KingdomV comfy bed and warm room
Stayed in December 2023
Reviewed: 23 December 2023
Julia
United KingdomGood breakfast choice
Stayed in December 2023
Reviewed: 22 December 2023
Allan
United Kingdomn/a
n/a
Stayed in December 2023
Reviewed: 20 December 2023
David
United KingdomBar area was too cold No longer provide biscuits with tea and coffee in room
Comfortable room,well presented and clean
Stayed in December 2023
Reviewed: 18 December 2023
Fagebo
United KingdomThe room was small and I could hear sounds of fantasy from next room.
The location was fantastic and the parking spaces available for free for customers make it superb.
Stayed in December 2023
Reviewed: 18 December 2023
Tessa
United KingdomBed was so uncomfortable lumpy we did not sleep well. Bathroom had black mould around bath
Staff, lay out in Bedroom nice sized TV
Stayed in December 2023
Reviewed: 18 December 2023
Laraine
United KingdomThe price was expensive
All good, a little expensive this time. Breakfast great
Stayed in December 2023
Reviewed: 17 December 2023
Helen
United KingdomRooms looking tired and in need of some tlc
Food was wonderful
Stayed in November 2023
Reviewed: 10 December 2023
Sian
United KingdomRooms need upgrading. We paid over £100 for 1 night and the nets were all ripped, bathroom needed re-grouting or tiling. Thought the room might have been bigger ( not as big as a Premier Inn ) no mention of a breakfast on check in.
Easy Location, Comfortable Stay. Parking on Site (payable unless you're at an event in the hotel) pleasant staff, quick check in.
Stayed in December 2023
Reviewed: 8 December 2023
Peter
United KingdomCar parking charge, not good. Should be included if staying at the hotel.
Location and food was good.
Stayed in December 2023
Reviewed: 4 December 2023
Joanna
United KingdomSome guests cannot respect night silence time and no one is doing anything about it
Nice and clean room.
Stayed in December 2023
Reviewed: 29 November 2023
Excellingdaughter
United KingdomNothing I can think of.
A lovely welcome from the team. The room was ideal and we were able to adjust the temperature to our needs. Comfortable and clean with a great location.
Stayed in November 2023
Reviewed: 25 November 2023
Sean
United KingdomWas sent a parking fine which I then had to contact the hotel about for them to get cancelled. Thankfully they managed to.
Well maintained and clean
Stayed in September 2023
Reviewed: 18 November 2023
Allan
United KingdomNo continental breakfast and £12 for a breakfast which you did not want
Breakfast was good
Stayed in October 2023
Reviewed: 15 November 2023
Charlotte
United KingdomIt wasn't clear the parking was payable. Unsure why this is as a near by car park was later found to be free of charge.
The location was great and the staff friendly.
Stayed in November 2023
Reviewed: 15 November 2023
Margaret
United KingdomNothing we dislike
Breakfast was fabulous and the staff were delightful to help
Stayed in November 2023
Reviewed: 13 November 2023
Cassandra
RomaniaThe coldness of the room when I entered it after a long journey.
The Garden.
Stayed in November 2023
Reviewed: 12 November 2023
Valerie
United KingdomLooks like the place needs a refurb. Still OK though.
New bar area. Breakfast was kept topped up well. Good choice. Clean dining area. Good size room. Slept well. Would stay again.
Stayed in November 2023
Reviewed: 11 November 2023
Vanessa
United KingdomBathroom wasn’t very nice, could do with being updated
Location was convenient
Stayed in October 2023
Reviewed: 10 November 2023
Sunday
United KingdomLack of clear communication. We booked with dinner, but was asked to pay extra before checking out because the food we ordered was special food.
Good location, Very Clean and good delicious foods.
Stayed in November 2023
Reviewed: 2 November 2023
Treena
United Kingdom.
Good sized room. Clean and comfortable.
Stayed in September 2023
Reviewed: 26 October 2023
Jeni
United KingdomSilly things missing like towel, cots - however staff were very helpful in sorting any issues
The staff were very approachable, needed to sort some travel cots that were missed from booking and ask for additional towels but very easy to ask for things. The breakfast was amazing, a little expensive but very good. Very good room for us as we were a large group of 6 travellers including 3 babies
Stayed in October 2023
Reviewed: 24 October 2023
Marcelle
United KingdomWe had booked evening meals but this was from a rather limited menu and the main meals we ate were overcooked. Breakfast advertised black pudding but this wasn't available. Soft drinks in the bar were also very limited. It can be quite noisy in the evenings due to the location, although this isn't the hotels fault (we had requested a garden view room but didn't get this). Couldn't find a room service menu in the room although staff were helpful when we rang reception. Housekeeping were very eager to get in the room on departure day, one quick knock then walked in while we were changing. Despite these niggles we had a good time and enjoyed our stay.
The rooms are always a good standard. Staff could not be more helpful. Breakfast was enjoyable
Stayed in October 2023
Reviewed: 23 October 2023
Keith
United KingdomDid not service the room for the 3 days I was there.
Convenient.
Stayed in October 2023
Reviewed: 15 October 2023
Kate
United KingdomPaid £12 for parking but were told at checking in it was free!? No signs ANYWHERE to say this.
Lovely comfortable room, fabulous breakfast!
Stayed in October 2023
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