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  5. Reviews of Holiday Inn Basildon, an IHG Hotel

Reviews of Holiday Inn Basildon, an IHG Hotel 4 stars

Waterfront Walk, Festival Leisure Park, Basildon, SS14 3DG, United Kingdom

#6 of 23 hotels in Basildon

Guests' Choice

Review score

Based on 2283 hotel reviews

7.7

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8.2

  • Location

    8.4

  • Facilities

    7.9

  • Staff

    8.7

  • Value for money

    7.7

  • Free WiFi

    7.4

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Showing 1 – 25

  • Reviewed: 29 May 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Slught marks on the bed sheets but spoke to reception and resolved.

    Great value for money. Staff were very helpful and polite.

    Stayed in May 2024

  • Reviewed: 28 May 2024

    9.0
    Great 1 night stay
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The cost of the car parking! I did not realise until I had booked.

    Great location, friendly Reception staff, clean Hotel and the beds were very comfortable.

    Stayed in May 2024

  • Reviewed: 27 May 2024

    8.0
    Adequate for what we wanted but a bit expensive
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    One Lift not working. Rooms begin to look tired . The room was expensive for its condition. I thought this was about a £60 per night room and not £99 as charged

    The hotel is well located but is beginning to show its age . One of the lifts was not working so long waits at times to between floors . Friendly welcome . Breakfast area very clean and tidy with good selection.

    Stayed in May 2024

  • Reviewed: 26 May 2024

    8.0
    Excellent reception staff good breakfast
    • Leisure trip
    • Family with young children
    • Room with Two Double Beds and Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Bed was not the most comfortable

    Good location for our needs. Staff were excellent

    Stayed in May 2024

  • Reviewed: 26 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    The main reception staff were not so friendly

    Breakfast and the bar area staff

    Stayed in April 2024

  • Reviewed: 25 May 2024

    9.0
    Awesome, relaxing and I will be back again
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    I have no complaints as I was looked after to an extremely high standard by the full team.

    Breakfast was great lots of options all fresh produce. I took mine back to my room to relax was such a wonderful experience

    Stayed in April 2024

  • Reviewed: 25 May 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast excellant as usual

    Stayed in February 2024

  • Reviewed: 22 May 2024

    9.0
    Excellent stay
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Dark room Nice shower Parking

    Stayed in May 2024

  • Reviewed: 21 May 2024

    9.0
    Excellent hotel and good value for money
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Corridors and lift area had dirty dishes and laundry lying on the carpet

    Lovely helpful staff. Clean room and great breakfast

    Stayed in April 2024

  • Reviewed: 19 May 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Room with Two Double Beds and Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Helpful staff.. lovely size room.. perfect breakfast..

    Stayed in April 2024

  • Reviewed: 18 May 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    The carpet on level 5 outside the lift could need replacing.

    The staff was excellent and very helpful. The room was also very clean and very well decorated. So very comfortable also.

    Stayed in May 2024

  • Reviewed: 14 May 2024

    9.0
    Spacious, clean, comfortable
    • Business trip
    • Group
    • Room with Two Double Beds and Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    There was some weird buzzing noise coming from outside during our sleep. Other than that the stay was great

    Spacious, clean, comfortable. Good breakfast.

    Stayed in May 2024

  • Reviewed: 13 May 2024

    7.0
    Enjoyable
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    No cash accepted, credit card only. Hotel located in an industrial area, no shops etc nearby

    Reasonably priced, good spacious rooms, friendly staff

    Stayed in May 2024

  • Reviewed: 12 May 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Room with Two Double Beds and Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The ventilation inside the bathroom was inadequate and hence was suffocating

    Stayed in May 2024

  • Reviewed: 10 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    Everything was fine for the price.

    Professional staff and quiet location.

    Stayed in April 2024

  • Reviewed: 30 April 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Room with Two Double Beds and Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The toilet flush system way too old.

    Large family bedroom, free car park, nice location

    Stayed in April 2024

  • Reviewed: 28 April 2024

    9.0
    Its was ok
    • Leisure trip
    • People with friends
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Hard pillows and bed At the bar staff didn’t know how to make cocktails so i have to give instructions what to do and what ingredients they need 😅

    Its was clean, and the staff was friendly at the reception

    Stayed in April 2024

  • Reviewed: 27 April 2024

    9.0
    Superb
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night

    Wi-Fi was not working properly

    Facilities were clean

    Stayed in April 2024

  • Reviewed: 27 April 2024

    9.0
    Very happy with our stay and will return again
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The noisy neighbours last night

    It’s location and it’s lovely staff. Breakfast was hot and well presented with a varied selection .

    Stayed in April 2024

  • Reviewed: 24 April 2024

    8.0
    All good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    In all nothing for the money you pay

    Location great all very good

    Stayed in April 2024

  • Reviewed: 21 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Unfortunately our room was adjacent to the lift which meant every time someone travelled in it you could hear the mechanism working in our room, this did wake me a few times in the night. Also I had forgotten my toothpaste, I asked at reception in the morning and there wasn’t any in the drawer. The receptionist said she would ask housekeeping to bring some up but none arrived.

    Staff were friendly, room was clean, ample parking, meal in the restaurant in the evening was very good, breakfast was very good, plenty of variety and attentive staff

    Stayed in April 2024

  • Reviewed: 21 April 2024

    8.0
    Great stay with good front desk staff..also quite clean
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Everything was ok.

    Staff and cleanliness

    Stayed in April 2024

  • Reviewed: 20 April 2024

    8.0
    Good
    • Leisure trip
    • Group
    • Room with Two Double Beds and Sofa Bed - Non-Smoking
    • Stayed 1 night

    Looks shabby from the outside

    Stayed in April 2024

  • Reviewed: 13 April 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Double Room - Disability Access
    • Stayed 1 night
    • Submitted via mobile

    Lovely

    Stayed in March 2024

Showing 1 – 25

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