2 hour wait for room when we arrived (at correct check in time) room an unusual layout. No desk/dressing table so difficult to do hair in morning. Only 1 small side table for 2 double beds, which quickly became full. Kettle located under the tv, which to me is a hazard when boiling and steam going into tv. Staff were not very helpful when asked for assistance.

Rooms were decent size. Beds were comfy and breakfast had a good selection

Stayed in July 2023

Not enough towels, none provided despite calling. although clean, blood on sheets. New room, but could see the cracks already starting to show. AC did not work

Location, location, location! Nice lobby area, nice back garden, friendly staff.

Stayed in July 2023

There is no wifi in room or is very bad. I was usi g next door htl Ibis internet!! I was complaining, they said to send sombody to fix it. Nothing happened. So you pay for room with internet, you dont receive it.

Good location. For London good size of the room.

Stayed in June 2023

Unfortunately, the AC was out in our room, which made it very warm at night. The hotel had already warned us of the problem and provided a fan, which was broken and unfortunately they didn't have a replacement.

We were very pleased with our room. Clean, and comfy in a beautiful neighbourhood and close to the tube. Morning breakfast was provided and tasty.

Stayed in June 2023

One of the day , my room didn't get cleaned . Another was when I made the reservation, I requested a refrigerator before starting my trip .Hotel could've emailed me and advised me that the hotel doesn't have refrigerators in there facility , I was staying for 9days . It was a disappointment when I got to the hotel .

I like where the hotel is located , front desk was very helpful

Stayed in June 2023

I had to stay in London to get an emergency travel doc having lost my passport. Staff weren't mad when I didn't have photo ID, gave me a drink on the house and the concierge even walked me to the passport office to show me where to go. Amazing customer service.

Stayed in June 2023

The hotel was extremely hot and humid. Air conditioning in the rooms did nothing. There was a fan provided but we didn’t sleep well due to the heat.

Facility was pretty, grounds were great. The food was good. Bar service great, food service terrible.

Stayed in June 2023

Rooms are quite tiny with no cooling and the heating system not really working. Staff refused to give us water bottles even stating that water was supplied only once for the whole stay period and are not refilled daily.

Located quite Centrally and is walking distance from Gloucester Road Underground. Morning breakfast was decent.

Stayed in May 2023

Air conditioning in our suite was dreadful! Second 3 days Portable unit far too noisy and not really cool. We were in the older part of the hotel that had not been refurbished. First 3 nights on 6th floor was excellent!

Breakfast overpriced. Should be 2 prices, Continental and full English, I had coffee and a bowl of cereal, thought £20 was a little expensive for that.

Stayed in May 2023

no dressing table in room to get ready and put things on, meaning no where to put kettle when wanting to boil it. however good stay.

clean and friendly staff.

Stayed in June 2023

colliders were small. we came 9 am and room was not ready and we had to wait till 4 pm to get our room! Overall the hotel is great

nice location. family room was quite big and very comfortable. Nice neighborhood near to the natural history museum. Glucester Road station is opposite to the hotel. Nice back garden for relaxation and afternoon tea

Stayed in June 2023

The room was hot and had no air conditioning and no fresh air. Windows opened to major street. Staff placed noisy fans in the room that did not cool the room. Water added to these swamp cooling machines was only slightly effective. Room was booked weeks in advance. This made our stay in London uncomfortable.

Nice location, friendly staff, attractive building

Stayed in June 2023

Fine

Stayed in June 2023

The fire alarm went off about 4 or 5 times in 1 day, once in the morning (which we were told was a test) and another 4 times that night. Saw staff running in the corridor to determine if it was in fact a drill... told to wait and then told it was "sorted" then after it went off a few more times and we called reception, was told that most likely someone was smoking in their room. It was extremely disruptive, going after 10pm at night, with young children. The beds in the room are not as big as they appear in the photos, felt more like a small double. The reception staff were not very friendly and the lady we had upon checkout gave us a printout that showed we owed money (although we had already fully paid)- after a bit of back and forth finally another staff member was able to provide a print out that showed we owed nothing.

The location in South Kensington is really good, especially being close to the tube, shops and restaurants, although a little far to walk to the main tourist sites like Buckingham, Big Ben etc. But a good location for Kensington Palace and gardens and the Natural History Museum and V&A Museum. The breakfast was good and the room was decent in terms of size and clean. The lady that worked at the concierge Hilton rewards desk was really friendly and helpful as were the breakfast staff.

Stayed in May 2023

dark corridors

location breakfast

Stayed in June 2023

Initially given room 130, honestly worse room ever. Smelt of cooking food as above kitchens and the doors didn't seal shut so the smell just kept coming in. Told it was a garden view but was a fire escape outside. Initially told no rooms available to move to but after showing I was able to still book online for the night we were moved. Room OK but industrial air con unit far too loud, no fridge just an empty cupboard and a garden view of a rooftop. 2nd visit was very disappointing and likely to not return again, especially when there are so many other hotels in the vicinity as the location is fabulous. Also didn't get the cookies this time which was such a lovely touch when we stayed in March. The change from then to now was noticeable overall.

Comfortable beds, good breakfast selection, was surprised how quiet it was at breakfast.

Stayed in June 2023

Bit cramped

Lots of choice well organised

Stayed in May 2023

Housekeeping. Very unorganized, was told multiple times they are outsourcing their housekeeping staff. Did not have housekeeping in our room often, but was unable to get replenish of toilet paper, towels or coffee after asking multiple times. Had to find towel carts on different floor, had to buy coffee & ask family member staying on different floor for toilet paper. Front office always willing to help & they had to take portable fan from different floor as the housekeeping on our floor appeared non existing, office staff would tell us they sent messages to housekeeping but it appeared that was the end of their trying to help ( except for one of front staff took fan off different floor after I asked if I could take it to my room)

Staff was always friendly, breakfast was good options, but pricey, loved the afternoon tea in the domes! Trainees should have name tag saying trainee, that might prevent issues in future. Had several issues w check in, and in the end took 10% off entire stay. That was very thoughtful.

Stayed in June 2023

dirty bathroom & dated. noisy air conditioning unit. no fridge. no sockets near where the kettle is. no coffee. lack of daylight. have had nicer rooms at a premier inn. this was a treat for my sons 18th b’day so was rather disappointed.

great location and outside area.

Stayed in May 2023

Building work whilst unavoidable was distracting.

The room was spacious, well appointed and clean. The staff were excellent and really helpful.

Stayed in May 2023

The TV didn’t work despite the best efforts of the staff and room service using the QR code given, didn’t work

The staff were very welcoming and the location is perfect for the museums.

Stayed in May 2023

No AC

Stayed in May 2023

Elevator are slow and only one in whole hotel ! Breakfast need more options. Concerige are not daily avalaible.

Room space. Room decoraton Staff are kind

Stayed in May 2023

No complaints...would recommend it

Ideal location right across from tube Comfortable room and very clean Good choice of breakfast

Stayed in May 2023

Road traffic noise

Location

Stayed in April 2023