York Racecourse, Tadcaster Road, York, YO24 1QF, United Kingdom
#92 of 104 hotels in York
Guests' ChoiceBased on 5996 hotel reviews
7.6Cleanliness
8.0
Comfort
8.0
Location
8.3
Facilities
7.7
Staff
8.5
Value for money
7.5
Free WiFi
7.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 3 April 2024
Pauline
United KingdomThe shower and the breakfast time was like feeding at the zoo There was no power at all with the shower room 39 ground floor
It’s where we always stay when we come to York it’s convenient
Stayed in April 2024
Reviewed: 2 April 2024
Godfrey
United KingdomWe paid £50 to cover any damage which should by now have been returned. We are still Waiting for the return of the £50 We will not stay with you again intil we receive our £50 G Gregory
The breakfast was good
Stayed in March 2024
Reviewed: 2 April 2024
Lloyd
United KingdomThe breakfast was very good and the room
Stayed in March 2024
Reviewed: 2 April 2024
Mary
United KingdomNothing
Food delicious great stay for family great location and plenty of parking. Staff very helpful
Stayed in April 2024
Reviewed: 2 April 2024
Simon
United KingdomExpensive sandwiches in the restaurant were not good.
Great location, comfortable rooms.
Stayed in March 2024
Reviewed: 2 April 2024
Alison
United KingdomThe room/ensuite was clean but the walls/deco needs a freshen up, looks a bit worn.
The facilities at the hotel were good. Great choice for breakfast. Bed really comfortable. Good location for hopping on the bus into the centre of York.
Stayed in March 2024
Reviewed: 1 April 2024
Claire
United KingdomNothing
Clean and friendly. Good breakfast buffet
Stayed in March 2024
Reviewed: 1 April 2024
Roy
United KingdomHad to chase cutlery and get table cleaned in the restaurant. The room was too warm. Hotelbin need of some refurbish could see loose bricks and other things from room window.
Breakfast food was great nice comfy bed bathroom good.
Stayed in March 2024
Reviewed: 31 March 2024
Laurie
United KingdomBar prices a bit high.
30 min walk into York, £2 on the bus, bus stop just around the corner. 2 pubs with food available over the road & a fish & chip shop 5 mins walk. Good breakfast, with good choice, staff very friendly & helpful.
Stayed in March 2024
Reviewed: 31 March 2024
Lovely
United KingdomSmall rooms.
Great location. Wonderful breakfast every morning. Staff were friendly and welcoming at all times. Great value for money.
Stayed in March 2024
Reviewed: 28 March 2024
Steve
United KingdomBreakfast
Location was fine...breakfast could have been hotter
Stayed in March 2024
Reviewed: 27 March 2024
Jerry
United KingdomPot hole car park Low shower pressure
Location and food and very good staff
Stayed in March 2024
Reviewed: 27 March 2024
Gary
United KingdomExcellent evening meal and breakfast
Stayed in March 2024
Reviewed: 27 March 2024
Georgina
United KingdomBathroom very small and in need of upgrading. A phone call to advise coat left in wardrobe would have been good as we spent the day in York but didn't realise until we got home. Had to return week later to collect.
Quiet comfortable room. Lovely breakfast - lots of choice well cooked and presented.
Stayed in February 2024
Reviewed: 26 March 2024
Jemma
United Kingdomthe water didn't drain away very well in the bathroom.
room was spacious we could sit by the window and drink our tea. nice shower and bath. the restaurant and bar area was again nice and spacious. we had breakfast and dinner all 3 days we stayed. we were very happy with how good all the food was. it was really tasty and you could tell how freshly cooked it all was, 10 out of 10 to the chef/ kitchen staff.
Stayed in March 2024
Reviewed: 25 March 2024
William
United KingdomRoom in need of refresh - bathroom door difficult to close, shower temp variable. Cleanliness could have been better - dust and cobwebs in corners of bathroom floor and mysterious stains on curtains. However towels and linen were all fresh, so not a major issue.
Great location, free parking, and good public transport. Breakfast was good value.
Stayed in March 2024
Reviewed: 25 March 2024
Sinead
United KingdomChildren’s pull out bed wasn’t very comfy. And radiators were on which made the room very hot.
Modern bathroom, fairly spacious. Games for children, close location to the city.
Stayed in March 2024
Reviewed: 24 March 2024
Muneer
United KingdomMeat sausages and ham kept next mushroom, hash brown. Beans and eggs so not good if you are trying to avoid cross contamination from veg products and if you have a halal diet. Very disappointing
Good breakfast .free parking. Bus stop close by
Stayed in February 2024
Reviewed: 23 March 2024
Alison
United KingdomRoom was on ground floor and windows directly onto cat park. No privacy at all without drawing curtains.
Comfortable & good location. Excellent friendly & helpful staff.
Stayed in March 2024
Reviewed: 23 March 2024
Graham
United KingdomI can't really say there was anything about it I didn't like.
Very nice hotel. Lovely friendly staff. Great breakfast. Brilliant location close to the city on a well served bus route.
Stayed in February 2024
Reviewed: 23 March 2024
Melanie
United Kingdomnot sure
That you can park and nice walk into York
Stayed in March 2024
Reviewed: 23 March 2024
June
United Kingdomlooking onto car park
clean, breakfast good self serve
Stayed in February 2024
Reviewed: 23 March 2024
Wrigs
United KingdomGreat breakfast and helpful staff. The free parking was a bonus with location good to get into centre and race course
Stayed in March 2024
Reviewed: 20 March 2024
Clare
United KingdomA bit further out of town than anticipated, but there was a convenient bus stop into town just nearby.
Very friendly and helpful staff and breakfast was excellent value for money.
Stayed in March 2024
Reviewed: 19 March 2024
Josie
United KingdomNothing comes to mind.
I enjoyed the breakfast. Location was good.. I slept very well which is unusual for me in a new location Always plenty of hot water for showering..
Stayed in March 2024
Kappel-Grafenhausen, Germany
Toledo, Spain
Córdoba, Spain
Rio de Janeiro, Brazil
Cascais, Portugal
Barcelona, Spain
Sao Paulo, Brazil
Shanghai, China
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content